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bmlt-enabled / yap

Find meetings or someone to talk to over the phone leveraging a BMLT root server.
https://bmlt.app/yap
MIT License
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To play some mp3 file over the helpline #588

Closed Klodd65 closed 2 years ago

Klodd65 commented 2 years ago

Describe the bug We can play customize message over the helpline but, after it after mp3 get played, it hangs up itsef.

What version are you running? Yap v3.9.7

Did this happen on prior versions to the one you are running?

To Reproduce Steps to reproduce the behavior: over the config php script, i add these lines: static $fr_CA_greeting = "https://naquebec.org/wp-content/uploads/voice/bienvenue-ligne-na.mp3"; static $en_US_greeting = "https://naquebec.org/wp-content/uploads/voice/welcome-help-line.mp3"; static $en_US_voicemail_greeting = "https://naquebec.org/wp-content/uploads/voice/message-en.mp3"; static $fr_CA_voicemail_greeting = "https://naquebec.org/wp-content/uploads/voice/message-fr.mp3"; static $en_US_promptset = "https://naquebec.org/wp-content/uploads/voice/help-line-anglais.mp3"; static $fr_CA_promptset = "https://naquebec.org/wp-content/uploads/voice/ligne-daide-francais.mp3";

Expected behavior

  1. We want the system to read a custom warm welcome messsage after the selection of the language (French or English). 2 We would add another message the time the server search a volunteer to ask the caller to give his/her name to the voicemail.

Screenshots I let you the Twilio event call in PDF Logs Calls Twilio.pdf

Additional context Another option is, can use Alexa to read a message as we use her to read the JPT?

dgershman commented 2 years ago

https://naquebec.org/wp-content/uploads/voice/help-line-anglais.mp3 returns a 404 (page not found).

Also, your greeting should indicate which numbers to press for each option, since it's a full replacement for the menu that is automatically spoken out.

Here is an example of what one area has done:

https://crossroadsarea.org/wp-content/uploads/9/2018/08/crossroads_v4_greeting.mp3.

I'm not sure what you mean when you said.

We would add another message the time the server search a volunteer to ask the caller to give his/her name to the voicemail.

Also:

Another option is, can use Alexa to read a message as we use her to read the JPT?

Klodd65 commented 2 years ago

How can you be sure that the caller who wants to leave a voicemail message leaves at least his name so that the attendants can contact him? (sorry about my English)

Also I test it over the phone myself whatever the message and the link is ok.

dgershman commented 2 years ago

Tell them to leave their name in your message. Otherwise there is no easy way currently to ensure that the data captured is a name.

Klodd65 commented 2 years ago

and if i play the message, why the system hang it up? There is no error on the logs on Twilio.

dgershman commented 2 years ago

When does it hang up? During the initial greeting?

Klodd65 commented 2 years ago

2 seconds after all the greeting message.

dgershman commented 2 years ago

Ok I'll have to take a look. I've not heard of this happening on any other install.

Klodd65 commented 2 years ago

would it be better that I upload a simulated test record what the system does?

dgershman commented 2 years ago

If you'd like to.

Klodd65 commented 2 years ago

Ok, I need to rebuild the mp3. It left a blank after and you can press 1 , 2 or 3. Can I leave this ticket open? I will test it back on thursday afternoon (only 1 volunteer). I will try after the voicemaail greeting message next.

dgershman commented 2 years ago

Do you have any update on this?

Klodd65 commented 2 years ago

Not again. I am really want the trustservant to record the welcome and the voicemail message but it seems to work. I will be able to confirm it when she record the greeting message. The thing is i didn't know that the welcome message has to replace the system message, press one to speak to a member, press two to find a meeting, etc.

Klodd65 commented 2 years ago

Everything is okay!

dgershman commented 2 years ago

Great!

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From: Claude St-Jean @.> Sent: Friday, June 10, 2022 11:16:22 AM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; Assign @.> Subject: Re: [bmlt-enabled/yap] To play some mp3 file over the helpline (Issue #588)

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