Closed IlexOpaca1992 closed 1 year ago
What is your status callback on that number?
https://nanj.org/yap/status.php
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 3:05 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
What is your status callback on that number?
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221388042, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM75PT27RVSOO7TIW7BTV2ET6DANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
Was there an error in Twilio logs?
Also do you see an errors in the logs on your instance? They are typically in storage/logs
No errors in the Twilio logs. There are, however, a lot of outgoing SMS of the form "You have an incoming phoneline call from +13154916745" and these are being sent to the Helpline volunteers. I think this is unrelated to the Reports issue but am wondering why this occurs.
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 7:28 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Was there an error in Twilio logs?
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221425688, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM76CKCV3WEBU37MCBVLV2FS3JANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
I see the web server logs - they are pretty big so I searched on status.php. There are no errors, just http "200" responses associated with status.php. No "500" or "404" errors. Not seeing any errors with anything in the Yap directories.
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 7:39 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Also do you see an errors in the logs on your instance? They are typically in storage/logs
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221429811, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM7ZLVNQGDEQEYFLWWRTV2FUENANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
Very strange. Can you send a screenshot of your Twilio configuration ? You can block out the number.
Get Outlook for iOShttps://aka.ms/o0ukef
From: IlexOpaca1992 @.> Sent: Saturday, August 20, 2022 8:18:10 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; Comment @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
I see the web server logs - they are pretty big so I searched on status.php. There are no errors, just http "200" responses associated with status.php. No "500" or "404" errors. Not seeing any errors with anything in the Yap directories.
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 7:39 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Also do you see an errors in the logs on your instance? They are typically in storage/logs
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221429811, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM7ZLVNQGDEQEYFLWWRTV2FUENANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221434999, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O7BPQOLM2BH4SYMJGLV2FYUFANCNFSM57DJNIRA. You are receiving this because you commented.Message ID: @.***>
TYPE Local CAPABILITIES Voice, Fax, SMS, MMS LOCALITY Manasquan, NJ US NOTES — Voice & Fax ACCEPT INCOMING Voice Calls CONFIGURE WITH Webhook, TwiML Bin, Function, Studio Flow, Proxy Service A CALL COMES IN Webhook
HTTP GET PRIMARY HANDLER FAILS Webhook
HTTP POST CALL STATUS CHANGES
HTTP POST CALLER NAME LOOKUP Disabled EMERGENCY CALLING Emergency Address is not registered. Add Emergency Address Messaging MESSAGING SERVICE Choose a Messaging Service CONFIGURE WITH OTHER HANDLERS Webhook, TwiML Bin, Function, Studio Flow, Proxy Service A MESSAGE COMES IN Webhook
HTTP GET PRIMARY HANDLER FAILS Webhook
HTTP POST
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 8:26 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Very strange. Can you send a screenshot of your Twilio configuration ? You can block out the number.
Get Outlook for iOShttps://aka.ms/o0ukef
From: IlexOpaca1992 @.> Sent: Saturday, August 20, 2022 8:18:10 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; Comment @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
I see the web server logs - they are pretty big so I searched on status.php. There are no errors, just http "200" responses associated with status.php. No "500" or "404" errors. Not seeing any errors with anything in the Yap directories.
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 7:39 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Also do you see an errors in the logs on your instance? They are typically in storage/logs
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221429811, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM7ZLVNQGDEQEYFLWWRTV2FUENANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221434999, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O7BPQOLM2BH4SYMJGLV2FYUFANCNFSM57DJNIRA. You are receiving this because you commented.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221436262, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM747AK4XUEMKSFB7JBLV2FZSRANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
Screenshot?
Screenshot of what exactly - I just sent you a copy/paste of the Twilio config for the number? I did this because I would have to send multiple screenshots to send the same amount of stuff.
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 8:47 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Screenshot?
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221438550, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM72UIOLCYPICU5L3GBLV2F4DZANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
A can’t see the actual configuration of the number. From what you pasted.
Get Outlook for iOShttps://aka.ms/o0ukef
From: IlexOpaca1992 @.> Sent: Saturday, August 20, 2022 8:56:27 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; Comment @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Screenshot of what exactly - I just sent you a copy/paste of the Twilio config for the number? I did this because I would have to send multiple screenshots to send the same amount of stuff.
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 8:47 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Screenshot?
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221438550, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM72UIOLCYPICU5L3GBLV2F4DZANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221439262, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3OY5TX7UJCFMUG4VBD3V2F5DXANCNFSM57DJNIRA. You are receiving this because you commented.Message ID: @.***>
Can you tell me what information you want when you say “configuration of the number” so I know what screen to take a screenshot of? What is some of the stuff on the screen so I can identify it.
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 9:40 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
A can’t see the actual configuration of the number. From what you pasted.
Get Outlook for iOShttps://aka.ms/o0ukef
From: IlexOpaca1992 @.> Sent: Saturday, August 20, 2022 8:56:27 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; Comment @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Screenshot of what exactly - I just sent you a copy/paste of the Twilio config for the number? I did this because I would have to send multiple screenshots to send the same amount of stuff.
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 8:47 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Screenshot?
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221438550, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM72UIOLCYPICU5L3GBLV2F4DZANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221439262, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3OY5TX7UJCFMUG4VBD3V2F5DXANCNFSM57DJNIRA. You are receiving this because you commented.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221444336, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM7YBRPGH7KVFEM2AL2TV2GCJRANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
Is this what you need or something else?
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 9:40 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
A can’t see the actual configuration of the number. From what you pasted.
Get Outlook for iOShttps://aka.ms/o0ukef
From: IlexOpaca1992 @.> Sent: Saturday, August 20, 2022 8:56:27 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; Comment @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Screenshot of what exactly - I just sent you a copy/paste of the Twilio config for the number? I did this because I would have to send multiple screenshots to send the same amount of stuff.
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 8:47 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Screenshot?
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221438550, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM72UIOLCYPICU5L3GBLV2F4DZANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221439262, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3OY5TX7UJCFMUG4VBD3V2F5DXANCNFSM57DJNIRA. You are receiving this because you commented.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221444336, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM7YBRPGH7KVFEM2AL2TV2GCJRANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
Under the management of the phone number it should show how you have your webhooks configured .
Get Outlook for iOShttps://aka.ms/o0ukef
From: IlexOpaca1992 @.> Sent: Saturday, August 20, 2022 9:51:00 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; Comment @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Can you tell me what information you want when you say “configuration of the number” so I know what screen to take a screenshot of? What is some of the stuff on the screen so I can identify it.
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 9:40 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
A can’t see the actual configuration of the number. From what you pasted.
Get Outlook for iOShttps://aka.ms/o0ukef
From: IlexOpaca1992 @.> Sent: Saturday, August 20, 2022 8:56:27 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; Comment @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Screenshot of what exactly - I just sent you a copy/paste of the Twilio config for the number? I did this because I would have to send multiple screenshots to send the same amount of stuff.
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 8:47 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Screenshot?
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221438550, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM72UIOLCYPICU5L3GBLV2F4DZANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221439262, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3OY5TX7UJCFMUG4VBD3V2F5DXANCNFSM57DJNIRA. You are receiving this because you commented.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221444336, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM7YBRPGH7KVFEM2AL2TV2GCJRANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221448937, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O6M5ONICXGEXDVZLSDV2GDQJANCNFSM57DJNIRA. You are receiving this because you commented.Message ID: @.***>
Sent the screen shots last night as 3 attachments. Did they arrive?
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 10:05 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Under the management of the phone number it should show how you have your webhooks configured .
Get Outlook for iOShttps://aka.ms/o0ukef
From: IlexOpaca1992 @.> Sent: Saturday, August 20, 2022 9:51:00 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; Comment @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Can you tell me what information you want when you say “configuration of the number” so I know what screen to take a screenshot of? What is some of the stuff on the screen so I can identify it.
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 9:40 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
A can’t see the actual configuration of the number. From what you pasted.
Get Outlook for iOShttps://aka.ms/o0ukef
From: IlexOpaca1992 @.> Sent: Saturday, August 20, 2022 8:56:27 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; Comment @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Screenshot of what exactly - I just sent you a copy/paste of the Twilio config for the number? I did this because I would have to send multiple screenshots to send the same amount of stuff.
From: Danny Gershman @.***> Sent: Saturday, August 20, 2022 8:47 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Screenshot?
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221438550, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM72UIOLCYPICU5L3GBLV2F4DZANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221439262, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3OY5TX7UJCFMUG4VBD3V2F5DXANCNFSM57DJNIRA. You are receiving this because you commented.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221444336, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM7YBRPGH7KVFEM2AL2TV2GCJRANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221448937, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O6M5ONICXGEXDVZLSDV2GDQJANCNFSM57DJNIRA. You are receiving this because you commented.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221450283, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM73CIVZ2X4F2UFOIQPTV2GFGJANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
They did not. You may need to attach them in the ticket itself.
This looks good. Is there any data in any of the following tables in MySQL?
I was wondering what next steps are to diagnose this? Happily the system appears to be working fine except for the Reports. Volunteer call routing and meeting lookups work fine, it's just the reports so if you are busy I get it.
From: Holly Green Sent: Sunday, August 21, 2022 5:20 PM To: bmlt-enabled/yap; bmlt-enabled/yap Cc: Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Yes, there is data in all three of these tables, quite a bit actually.
The Reports in Yap are not completely empty, they have just never recorded any Meeting Lookups at all and only record some of the known Volunteer Lookups.
From: Danny Gershman @.***> Sent: Sunday, August 21, 2022 1:56 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
This looks good. Is there any data in any of the following tables in MySQL?
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221592943, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM7352GV4WAVOUL4BUCLV2JUUXANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
Can you email a dump of the database and your config.php to danny
From: IlexOpaca1992 @.> Date: Tuesday, August 23, 2022 at 4:14 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>, Comment @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627) I was wondering what next steps are to diagnose this? Happily the system appears to be working fine except for the Reports. Volunteer call routing and meeting lookups work fine, it's just the reports so if you are busy I get it.
From: Holly Green Sent: Sunday, August 21, 2022 5:20 PM To: bmlt-enabled/yap; bmlt-enabled/yap Cc: Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Yes, there is data in all three of these tables, quite a bit actually.
The Reports in Yap are not completely empty, they have just never recorded any Meeting Lookups at all and only record some of the known Volunteer Lookups.
From: Danny Gershman @.***> Sent: Sunday, August 21, 2022 1:56 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
This looks good. Is there any data in any of the following tables in MySQL?
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221592943, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM7352GV4WAVOUL4BUCLV2JUUXANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1224797997, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O3AUYWRISLE74MNZHDV2UWLJANCNFSM57DJNIRA. You are receiving this because you commented.Message ID: @.***>
The whole database or just specific tables?
Do you need any Twilio logs too?
From: Danny Gershman @.***> Sent: Tuesday, August 23, 2022 4:16 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Can you email a dump of the database and your config.php to danny
From: IlexOpaca1992 @.> Date: Tuesday, August 23, 2022 at 4:14 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>, Comment @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627) I was wondering what next steps are to diagnose this? Happily the system appears to be working fine except for the Reports. Volunteer call routing and meeting lookups work fine, it's just the reports so if you are busy I get it.
From: Holly Green Sent: Sunday, August 21, 2022 5:20 PM To: bmlt-enabled/yap; bmlt-enabled/yap Cc: Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Yes, there is data in all three of these tables, quite a bit actually.
The Reports in Yap are not completely empty, they have just never recorded any Meeting Lookups at all and only record some of the known Volunteer Lookups.
From: Danny Gershman @.***> Sent: Sunday, August 21, 2022 1:56 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
This looks good. Is there any data in any of the following tables in MySQL?
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221592943, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM7352GV4WAVOUL4BUCLV2JUUXANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1224797997, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O3AUYWRISLE74MNZHDV2UWLJANCNFSM57DJNIRA. You are receiving this because you commented.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1224802254, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM74V3DYK5ZML6WELWODV2UWSPANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
Any particular format for the database dump? I have access to phpMyAdmin and the export defaults to "SQL" but there are other choices.
From: Danny Gershman @.***> Sent: Tuesday, August 23, 2022 4:16 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Can you email a dump of the database and your config.php to danny
From: IlexOpaca1992 @.> Date: Tuesday, August 23, 2022 at 4:14 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>, Comment @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627) I was wondering what next steps are to diagnose this? Happily the system appears to be working fine except for the Reports. Volunteer call routing and meeting lookups work fine, it's just the reports so if you are busy I get it.
From: Holly Green Sent: Sunday, August 21, 2022 5:20 PM To: bmlt-enabled/yap; bmlt-enabled/yap Cc: Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Yes, there is data in all three of these tables, quite a bit actually.
The Reports in Yap are not completely empty, they have just never recorded any Meeting Lookups at all and only record some of the known Volunteer Lookups.
From: Danny Gershman @.***> Sent: Sunday, August 21, 2022 1:56 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
This looks good. Is there any data in any of the following tables in MySQL?
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221592943, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM7352GV4WAVOUL4BUCLV2JUUXANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1224797997, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O3AUYWRISLE74MNZHDV2UWLJANCNFSM57DJNIRA. You are receiving this because you commented.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1224802254, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM74V3DYK5ZML6WELWODV2UWSPANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
Ok figured out what's happening. The issue occurs because you use a statewide number that is not pointed to a specific service body. This essentially means data is allocated to a generic service body called General (0)
. There are some bugs that need to be fixed, and they will be present in Yap 4.2.0. However, do not fret, data is being captured, even though you can't see it.
Below is a screenshot showing the current data set from your snapshot:
Awesome! I am glad you could figure this out. Thanks again!
From: Danny Gershman @.***> Sent: Tuesday, August 23, 2022 8:01 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Ok figured out what's happening. The issue occurs because you use a statewide number that is not pointed to a specific service body. This essentially means data is allocated to a generic service body called General (0). There are some bugs that need to be fixed, and they will be present in Yap 4.2.0. However, do not fret, data is being captured, even though you can't see it.
Below is a screenshot showing the current data set from your snapshot:
[Screen Shot 2022-08-23 at 7 59 52 PM]https://user-images.githubusercontent.com/1850811/186286471-f8485dc3-eca4-4b49-88a1-3b4c7b784c7c.png
[https://user-images.githubusercontent.com/1850811/186286471-f8485dc3-eca4-4b49-88a1-3b4c7b784c7c.png]
[Screen Shot 2022-08-23 at 8 00 28 PM]https://user-images.githubusercontent.com/1850811/186286586-a426f6b2-6e5b-4817-8a01-48a9c6104449.png
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1225005823, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM73YPEPQSI2KURIMBF3V2VQ5LANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
proposed fix released in 4.2.0
Hi Danny,
on the change notes for Yap 4.2.0 it says "Yap now requires PHP version 8.0 and higher." but there are two files that can be downloaded, one says PHP-8.0 and one says PHP-7.4. Does this mean it still works with 7.4?
From: Danny Gershman @.***> Sent: Friday, September 9, 2022 4:25 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
proposed fix released in 4.2.0
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242427324, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM74MUE3N4HQX27OG7KDV5OML5ANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
Yes. Use the 7.4 named file.
Get Outlook for iOShttps://aka.ms/o0ukef
From: IlexOpaca1992 @.> Sent: Saturday, September 10, 2022 3:55:43 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; State change @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Hi Danny,
on the change notes for Yap 4.2.0 it says "Yap now requires PHP version 8.0 and higher." but there are two files that can be downloaded, one says PHP-8.0 and one says PHP-7.4. Does this mean it still works with 7.4?
From: Danny Gershman @.***> Sent: Friday, September 9, 2022 4:25 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
proposed fix released in 4.2.0
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242427324, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM74MUE3N4HQX27OG7KDV5OML5ANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242796307, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O4HQYH5JPVYIJMXS2DV5TRT7ANCNFSM57DJNIRA. You are receiving this because you modified the open/close state.Message ID: @.***>
The release note needs to updated.
We tried the yap-4.2.0-php-7.4 and it gave an error that PHP 8 was required for Composer or something.
We tried yap-4.2.0-php-8.0 with PHP 8.1 on our site. Calls seemed to work ok but the Reports on the admin console just give "Error" in a box above where the details would normally show up. This happens no matter what service body is selected.
Reverted to yap-4.1.2 and PHP 7.4.
From: Danny Gershman @.***> Sent: Saturday, September 10, 2022 4:04 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Yes. Use the 7.4 named file.
Get Outlook for iOShttps://aka.ms/o0ukef
From: IlexOpaca1992 @.> Sent: Saturday, September 10, 2022 3:55:43 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; State change @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Hi Danny,
on the change notes for Yap 4.2.0 it says "Yap now requires PHP version 8.0 and higher." but there are two files that can be downloaded, one says PHP-8.0 and one says PHP-7.4. Does this mean it still works with 7.4?
From: Danny Gershman @.***> Sent: Friday, September 9, 2022 4:25 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
proposed fix released in 4.2.0
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242427324, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM74MUE3N4HQX27OG7KDV5OML5ANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242796307, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O4HQYH5JPVYIJMXS2DV5TRT7ANCNFSM57DJNIRA. You are receiving this because you modified the open/close state.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242797308, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM74Y7YE6NHX65NFP4V3V5TSUHANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
The builds were updated today, if you can give it another try and let us know if it works for you.
Get Outlook for iOShttps://aka.ms/o0ukef
From: IlexOpaca1992 @.> Sent: Saturday, September 10, 2022 10:53:51 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; State change @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
We tried the yap-4.2.0-php-7.4 and it gave an error that PHP 8 was required for Composer or something.
We tried yap-4.2.0-php-8.0 with PHP 8.1 on our site. Calls seemed to work ok but the Reports on the admin console just give "Error" in a box above where the details would normally show up. This happens no matter what service body is selected.
Reverted to yap-4.1.2 and PHP 7.4.
From: Danny Gershman @.***> Sent: Saturday, September 10, 2022 4:04 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Yes. Use the 7.4 named file.
Get Outlook for iOShttps://aka.ms/o0ukef
From: IlexOpaca1992 @.> Sent: Saturday, September 10, 2022 3:55:43 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; State change @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Hi Danny,
on the change notes for Yap 4.2.0 it says "Yap now requires PHP version 8.0 and higher." but there are two files that can be downloaded, one says PHP-8.0 and one says PHP-7.4. Does this mean it still works with 7.4?
From: Danny Gershman @.***> Sent: Friday, September 9, 2022 4:25 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
proposed fix released in 4.2.0
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242427324, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM74MUE3N4HQX27OG7KDV5OML5ANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242796307, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O4HQYH5JPVYIJMXS2DV5TRT7ANCNFSM57DJNIRA. You are receiving this because you modified the open/close state.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242797308, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM74Y7YE6NHX65NFP4V3V5TSUHANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242866296, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O6BNTUBTNYHHXZT3ATV5VCT7ANCNFSM57DJNIRA. You are receiving this because you modified the open/close state.Message ID: @.***>
Yes, there is data in all three of these tables, quite a bit actually.
The Reports in Yap are not completely empty, they have just never recorded any Meeting Lookups at all and only record some of the known Volunteer Lookups.
From: Danny Gershman @.***> Sent: Sunday, August 21, 2022 1:56 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
This looks good. Is there any data in any of the following tables in MySQL?
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1221592943, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM7352GV4WAVOUL4BUCLV2JUUXANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
The 7.4 file throws this error: "Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 8.0.2"."
From: Danny Gershman @.***> Sent: Saturday, September 10, 2022 4:04 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Yes. Use the 7.4 named file.
Get Outlook for iOShttps://aka.ms/o0ukef
From: IlexOpaca1992 @.> Sent: Saturday, September 10, 2022 3:55:43 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; State change @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Hi Danny,
on the change notes for Yap 4.2.0 it says "Yap now requires PHP version 8.0 and higher." but there are two files that can be downloaded, one says PHP-8.0 and one says PHP-7.4. Does this mean it still works with 7.4?
From: Danny Gershman @.***> Sent: Friday, September 9, 2022 4:25 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
proposed fix released in 4.2.0
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242427324, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM74MUE3N4HQX27OG7KDV5OML5ANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242796307, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O4HQYH5JPVYIJMXS2DV5TRT7ANCNFSM57DJNIRA. You are receiving this because you modified the open/close state.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242797308, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM74Y7YE6NHX65NFP4V3V5TSUHANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
Loaded yap-4.2.0-php-7.4 . It no longer gives an error asking for PHP 8. Calling and system works but the Reports do not work at all. Choose any service body and it says "Loading" for a second or two then says "Error".
From: Danny Gershman @.***> Sent: Sunday, September 11, 2022 11:55 AM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
The builds were updated today, if you can give it another try and let us know if it works for you.
Get Outlook for iOShttps://aka.ms/o0ukef
From: IlexOpaca1992 @.> Sent: Saturday, September 10, 2022 10:53:51 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; State change @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
We tried the yap-4.2.0-php-7.4 and it gave an error that PHP 8 was required for Composer or something.
We tried yap-4.2.0-php-8.0 with PHP 8.1 on our site. Calls seemed to work ok but the Reports on the admin console just give "Error" in a box above where the details would normally show up. This happens no matter what service body is selected.
Reverted to yap-4.1.2 and PHP 7.4.
From: Danny Gershman @.***> Sent: Saturday, September 10, 2022 4:04 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Yes. Use the 7.4 named file.
Get Outlook for iOShttps://aka.ms/o0ukef
From: IlexOpaca1992 @.> Sent: Saturday, September 10, 2022 3:55:43 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; State change @.> Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
Hi Danny,
on the change notes for Yap 4.2.0 it says "Yap now requires PHP version 8.0 and higher." but there are two files that can be downloaded, one says PHP-8.0 and one says PHP-7.4. Does this mean it still works with 7.4?
From: Danny Gershman @.***> Sent: Friday, September 9, 2022 4:25 PM To: bmlt-enabled/yap Cc: Holly Green; Author Subject: Re: [bmlt-enabled/yap] Yap Reports does not seem to be recording Meeting Lookups (Issue #627)
proposed fix released in 4.2.0
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242427324, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM74MUE3N4HQX27OG7KDV5OML5ANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242796307, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O4HQYH5JPVYIJMXS2DV5TRT7ANCNFSM57DJNIRA. You are receiving this because you modified the open/close state.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242797308, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM74Y7YE6NHX65NFP4V3V5TSUHANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242866296, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O6BNTUBTNYHHXZT3ATV5VCT7ANCNFSM57DJNIRA. You are receiving this because you modified the open/close state.Message ID: @.***>
— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/627#issuecomment-1242992958, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A2TZM727BW4WSVZHHLCAVOTV5X6IJANCNFSM57DJNIRA. You are receiving this because you authored the thread.Message ID: @.***>
We are on version 4.1.2. We see meeting lookups in Twilio logs but not in Yap. It remains zero in Yap. Also, Volunteer Lookups seems to be undercounted. We can see in the Twilio logs the last action POST to status.php but nothing appears in Yap logs.