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bmlt-enabled / yap

Find meetings or someone to talk to over the phone leveraging a BMLT root server.
https://bmlt.app/yap
MIT License
9 stars 10 forks source link

blast mode not going to voicemail after no volunteers pick up #960

Closed alanb2718 closed 5 months ago

alanb2718 commented 6 months ago

Describe the bug I'm trying to upgrade the WSZF yap server to 4.3.0. When testing connecting to a volunteer, if someone picks up, all is well. But if nobody picks up, it just keeps ringing rather than going to voicemail. (It's in blast then voicemail mode.)

What version are you running? 4.3.0

Did this happen on prior versions to the one you are running? No. I just reverted to 4.2.11, and it's going to voicemail correctly.

To Reproduce Steps to reproduce the behavior:

  1. Set the configuration to blast then voicemail.
  2. Call the helpline and ask to speak with a volunteer.
  3. If someone answers, ask them to not answer the next time.
  4. Repeat until you end up with yap ringing for several minutes rather than going to voicemail.

Expected behavior Yap should go to voicemail after a minute with nobody answering.

Screenshots There are lots of warnings errors in the Twilio log file - see screenshot. I can also send laravel.log, but since it contains personally identifying information, I will do that outside of GitHub.

Here are two of the warnings and errors.

Error - 16011
Got HTTP 500 response from https://bmlt.wszf.org/yap/helpline-dialer.php?service_body_id=3&Caller=+12067908888&ysk=78157f4d475896e7df8cc05d46bb4b83

Error - 11200
An attempt to retrieve content from https://bmlt.wszf.org/yap/helpline-answer-response.php?conference_name=3_7244582_1710456380&service_body_id=3 returned the HTTP status code 500

twilio-4 3 0-errors

dgershman commented 6 months ago

Can you email me the laravel.log?

dgershman commented 6 months ago

I see at least one issue that I was able to fix so far.

dgershman commented 6 months ago

Can you give this a shot and see if there is any difference? https://s3.amazonaws.com/archives.bmlt.app/yap/yap-386-f95050ffb21da09f49725c74901d26705cf16327.zip

alanb2718 commented 6 months ago

Better! I tried calling a test number with only one volunteer -- yap rang the volunteer and then went to voicemail. However, I'm still seeing an error in the Twilio error log:

Error - 16011
Message
Got HTTP 500 response from https://test.wszf.org/yap/helpline-dialer.php?service_body_id=3&Caller=+12069009004&ysk=f14ff4156125950c6e85ad6a3b3a5e38
dgershman commented 6 months ago

Ok can you email the log to me?

Get Outlook for iOShttps://aka.ms/o0ukef

From: Alan B @.> Sent: Friday, March 15, 2024 2:20:01 AM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; Comment @.> Subject: Re: [bmlt-enabled/yap] blast mode not going to voicemail after no volunteers pick up (Issue #960)

Better! I tried calling a test number with only one volunteer -- yap rang the volunteer and then went to voicemail. However, I'm still seeing an error in the Twilio error log:

Error - 16011 Message Got HTTP 500 response from https://test.wszf.org/yap/helpline-dialer.php?service_body_id=3&Caller=+12069009004&ysk=f14ff4156125950c6e85ad6a3b3a5e38

— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/960#issuecomment-1999013577, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O2LCKPYWBQCWUROU5TYYKHJDAVCNFSM6AAAAABEXABK4WVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOJZGAYTGNJXG4. You are receiving this because you commented.Message ID: @.***>

dgershman commented 6 months ago

I saw the log you emailed last night. Can you rename your Laravel.log on your test system and then re-run the scenario so it generates clean log data?

From: Danny Gershman @.> Date: Friday, March 15, 2024 at 7:54 AM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>, Your activity @.> Subject: Re: [bmlt-enabled/yap] blast mode not going to voicemail after no volunteers pick up (Issue #960) Ok can you email the log to me?

Get Outlook for iOShttps://aka.ms/o0ukef

From: Alan B @.> Sent: Friday, March 15, 2024 2:20:01 AM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; Comment @.> Subject: Re: [bmlt-enabled/yap] blast mode not going to voicemail after no volunteers pick up (Issue #960)

Better! I tried calling a test number with only one volunteer -- yap rang the volunteer and then went to voicemail. However, I'm still seeing an error in the Twilio error log:

Error - 16011 Message Got HTTP 500 response from https://test.wszf.org/yap/helpline-dialer.php?service_body_id=3&Caller=+12069009004&ysk=f14ff4156125950c6e85ad6a3b3a5e38

— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/960#issuecomment-1999013577, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O2LCKPYWBQCWUROU5TYYKHJDAVCNFSM6AAAAABEXABK4WVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOJZGAYTGNJXG4. You are receiving this because you commented.Message ID: @.***>

— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/960#issuecomment-1999498329, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O4X6UAACXKGPLYAOXLYYLON5AVCNFSM6AAAAABEXABK4WVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOJZGQ4TQMZSHE. You are receiving this because you are subscribed to this thread.Message ID: @.***>

dgershman commented 5 months ago

Ok try this which fixes those other two errors. https://s3.amazonaws.com/archives.bmlt.app/yap/yap-387-6942479451462b081031f535c9e0852b52421c9c.zip

alanb2718 commented 5 months ago

It's now usually going to voicemail as desired. However, there was one test call that should have gone to voicemail and that instead just kept ringing until I hung up. I tried to reproduce this but couldn't, so there was some combination of volunteer sending call to voicemail or whatever that tickled it. I'll email the laravel log.

Also I thought there weren't any twilio errors, but actually there are -- for some reason they didn't show up instantly on the Twilio error logs. There are 3 errors, all similar:

Error - 16011
Message
Got HTTP 500 response from https://test.wszf.org/yap/helpline-dialer.php?service_body_id=3&Caller=+12069009004&ysk=6504179e38d2c67914b9f49f0610f89a
dgershman commented 5 months ago

Ok yes, send it

From: Alan B @.> Date: Friday, March 15, 2024 at 11:01 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>, Comment @.> Subject: Re: [bmlt-enabled/yap] blast mode not going to voicemail after no volunteers pick up (Issue #960)

It's now usually going to voicemail as desired, and I'm not seeing any Twilio errors. However, there was one test call that should have gone to voicemail and that instead just kept ringing until I hung up. I tried to reproduce this but couldn't, so there was some combination of volunteer sending call to voicemail or whatever that tickled it. I'll email the laravel log.

— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/960#issuecomment-2001324377, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3OZ2TVDPA6UFYC374ADYYOYX7AVCNFSM6AAAAABEXABK4WVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMBRGMZDIMZXG4. You are receiving this because you commented.Message ID: @.***>

dgershman commented 5 months ago

Ok fixed another bug , try this one:

https://s3.amazonaws.com/archives.bmlt.app/yap/yap-389-2d0841966c1308f024420944a9a229d62d39b7aa.zip

From: Danny Gershman @.> Date: Friday, March 15, 2024 at 11:06 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>, Your activity @.> Subject: Re: [bmlt-enabled/yap] blast mode not going to voicemail after no volunteers pick up (Issue #960) Ok yes, send it

From: Alan B @.> Date: Friday, March 15, 2024 at 11:01 PM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>, Comment @.> Subject: Re: [bmlt-enabled/yap] blast mode not going to voicemail after no volunteers pick up (Issue #960)

It's now usually going to voicemail as desired, and I'm not seeing any Twilio errors. However, there was one test call that should have gone to voicemail and that instead just kept ringing until I hung up. I tried to reproduce this but couldn't, so there was some combination of volunteer sending call to voicemail or whatever that tickled it. I'll email the laravel log.

— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/960#issuecomment-2001324377, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3OZ2TVDPA6UFYC374ADYYOYX7AVCNFSM6AAAAABEXABK4WVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMBRGMZDIMZXG4. You are receiving this because you commented.Message ID: @.***>

— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/960#issuecomment-2001344290, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O5A3F4OEOX6PBCWTM3YYOZMTAVCNFSM6AAAAABEXABK4WVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMBRGM2DIMRZGA. You are receiving this because you are subscribed to this thread.Message ID: @.***>

alanb2718 commented 5 months ago

It's working! (Or to be pessimistically precise, I was unable to cause it to not go to voicemail.) I tried multiple calls, with various combinations of sending the call to voicemail, hanging up, and just letting it ring; they all worked. No twilio errors or exceptions in the laravel log.

dgershman commented 5 months ago

Ok will close this out. If you can do additional testing, open a ticket if you find any other issues

Get Outlook for iOShttps://aka.ms/o0ukef

From: Alan B @.> Sent: Saturday, March 16, 2024 12:27:08 AM To: bmlt-enabled/yap @.> Cc: Danny Gershman @.>; Comment @.> Subject: Re: [bmlt-enabled/yap] blast mode not going to voicemail after no volunteers pick up (Issue #960)

It's working! (Or to be pessimistically precise, I was unable to cause it to not go to voicemail.) I tried multiple calls, with various combinations of sending the call to voicemail, hanging up, and just letting it ring; they all worked. No twilio errors or exceptions in the laravel log.

— Reply to this email directly, view it on GitHubhttps://github.com/bmlt-enabled/yap/issues/960#issuecomment-2001604905, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AAOD3O5EZDELICX5GT2W3HLYYPCZZAVCNFSM6AAAAABEXABK4WVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMBRGYYDIOJQGU. You are receiving this because you commented.Message ID: @.***>