Is the error/issue occurring on a specific channel only?
On only specific videos?
Does the issue still occur when trying to play the video at a different resolution? (Access the options menu when looking at the video description, "Select Resolution")
The following is an example issue:
Device Model: 4660X - Roku Ultra
OS Version: 11.5.0 build 4312-46
Channel Version: 2.1 build 3
Subscription(s): LTT, Garbage Time, Bitwit, Lvl1
Error/Issue: Navigating to my Lvl1 Techs subscription crashes the channel. There is no given error.
Here is a blank version of the example for those who want to quickly copy/paste:
Device Model:
OS Version:
Channel Version:
Subscription(s):
Error/Issue:
To help to more quickly diagnose and resolve bugs/issues, please provide the following information when creating a ticket:
The following is an example issue:
Device Model: 4660X - Roku Ultra OS Version: 11.5.0 build 4312-46 Channel Version: 2.1 build 3 Subscription(s): LTT, Garbage Time, Bitwit, Lvl1 Error/Issue: Navigating to my Lvl1 Techs subscription crashes the channel. There is no given error.
Here is a blank version of the example for those who want to quickly copy/paste:
Device Model: OS Version: Channel Version: Subscription(s): Error/Issue: