New Issue Template

[bmlzootown]

To help to more quickly diagnose and resolve bugs/issues, please provide the following information when creating a ticket:

• Device Model
  • Settings --> System --> About, Model
• OS Version
  • Settings --> System --> About, Software version
• Channel Version
  • Highlight channel, access options (*) menu, see "version X.X build X"
• Whom you are subscribed to?
  • Sometimes issues are subscription specific
• What error you're seeing, if any
  • Be as specific as possible
    • Is the error/issue occurring on a specific channel only?
    • On only specific videos?
    • Does the issue still occur when trying to play the video at a different resolution? (Access the options menu when looking at the video description, "Select Resolution")

The following is an example issue:

Device Model: 4660X - Roku Ultra OS Version: 11.5.0 build 4312-46 Channel Version: 2.1 build 3 Subscription(s): LTT, Garbage Time, Bitwit, Lvl1 Error/Issue: Navigating to my Lvl1 Techs subscription crashes the channel. There is no given error.

Here is a blank version of the example for those who want to quickly copy/paste:

Device Model: OS Version: Channel Version: Subscription(s): Error/Issue: