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bohua / nprinting-sense-on-demand

NPrinting On-demand extension for Qlik Sense
MIT License
10 stars 13 forks source link

Only working for creator of object #4

Closed ChryslerSupport closed 6 years ago

ChryslerSupport commented 7 years ago

I LOVE THIS EXTENSION, IT WILL BE HUGE FOR US!!!

I have ran into an issue where i can only get the on demand report to run for the person that created the extension. Anyone else that clicks the button doesn't get any response. I have...

  1. Made sure the user is in the NPrinting dashboard with roles of User and NewsStand User
  2. Made sure to allow the certificate error to the NPrinting server.

What else should I try? Is this a known issue?

Once again, thanks for this extension! It could be a game changer for us in Chrysler and finally get Tableau to go away completely.

Thanks Larry

bohua commented 7 years ago

Hi Larry, Thank you for your input and feedback! That's huge for us to keep on creating out-of-box extensions! :)

Since you have been successfully running this extension with certain user, which implies the connections and configurations are all handled correctly, which is a good start...

It's not a known issue for us so far. The first thing comes into my mind would still be user credentials. I don't have very good clue for details without investigation. I will suggest: There must an error thrown in web browser console. If you could enable dev-tool (F12) on your browser (Google chrome would be the best). Refresh the page if there's no error captured. And press the extension button and copy the error in dev-tool console, and paste it back to me.

Then we will be able to pinpoint the root cause from there. 👍

Hope it helps and please feel free to contact!

I am working from Danmark so the timezone is CET (+1), we can host a remote meeting to have the investigation smoothly! My business mailbox is: bl@s-cubed.dk

Thanks! //Bohua

ChryslerSupport commented 7 years ago

I am sending you the screen of the console when I click the button both before accepting the certificate error and after. Both have the same result but different error messages.

Thanks Larry

From: bohua [mailto:notifications@github.com] Sent: Wednesday, August 02, 2017 11:30 AM To: bohua/nprinting-sense-on-demand nprinting-sense-on-demand@noreply.github.com Cc: Travnicek Larry (FCA) larry.travnicek@external.fcagroup.com; Author author@noreply.github.com Subject: Re: [bohua/nprinting-sense-on-demand] Only working for creator of object (#4)

Hi Larry, Thank you for your input and feedback! That's huge for us to keep on creating out-of-box extensions! :)

Since you have been successfully running this extension with certain user, which implies the connections and configurations are all handled correctly, which is a good start...

It's not a known issue for us so far. The first thing comes into my mind would still be user credentials. I don't have very good clue for details without investigation. I will suggest: There must an error thrown in web browser console. If you could enable dev-tool (F12) on your browser (Google chrome would be the best). Refresh the page if there's no error captured. And press the extension button and copy the error in dev-tool console, and paste it back to me.

Then we will be able to pinpoint the root cause from there. 👍

Hope it helps and please feel free to contact!

I am working from Danmark so the timezone is CET (+1), we can host a remote meeting to have the investigation smoothly! My business mailbox is: bl@s-cubed.dkmailto:bl@s-cubed.dk

Thanks! //Bohua

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/bohua/nprinting-sense-on-demand/issues/4#issuecomment-319742423, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AWBzWG6myCc2W768s7d8YBvr-Nz_W8zOks5sULIugaJpZM4OqBRO.

bohua commented 7 years ago

Hi Larry,

Unfortunately I didn't get any mails for that. could you verify if you have sent the snapshots to my mailbox?

Brs, //Bohua

ChryslerSupport commented 7 years ago

Sorry, let me try again... issue

bohua commented 7 years ago

Hi Larry,

Could you also find the error request (https://shqlss01.server.chrysler.com:49...) in the network panel and snapshot the network panel details to me as well including the request and response:

screen shot 2017-08-04 at 1 02 51 pm

By the way, this actually becomes more complicated than I expected. It will take long time by sending back&forth snapshots especially crossing timezone. :) I would suggest to have a remote session if possible to resolve this issue quickly for your business. Of course, this will include a consultant service and related cost charged by my company (S-cubed). :)

Please let me know about your idea.

Thanks

//Bohua

ChryslerSupport commented 7 years ago

That is something we can set up next week. We will talk about payment and charges.

On Aug 4, 2017, at 5:09 AM, bohua notifications@github.com<mailto:notifications@github.com> wrote:

Hi Larry,

Could you also find the error request (https://shqlss01.server.chrysler.com:49...) in the network panel and snapshot the network panel details to me as well including the request and response:

[screen shot 2017-08-04 at 1 02 51 pm]https://user-images.githubusercontent.com/3418159/28966274-943971c6-7915-11e7-9465-0b281b750434.png

By the way, this actually becomes more complicated than I expected. It will take long time by sending back&forth snapshots especially crossing timezone. :) I would suggest to have a remote session if possible to resolve this issue quickly for your business. Of course, this will include a consultant service and related cost charged by my company (S-cubed). :)

Please let me know about your idea.

Thanks

//Bohua

- You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/bohua/nprinting-sense-on-demand/issues/4#issuecomment-320222794, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AWBzWEX11wx7e7cIDDoufCI6aJO-ZrH6ks5sUvvkgaJpZM4OqBRO.

bohua commented 7 years ago

That's great, Larry! Please feel free to setup a meeting so we could talk about everything!

Bohua Li

在 2017年8月4日，下午2:43，ChryslerSupport notifications@github.com 写道：

That is something we can set up next week. We will talk about payment and charges.

On Aug 4, 2017, at 5:09 AM, bohua notifications@github.com<mailto:notifications@github.com> wrote:

Hi Larry,

Could you also find the error request (https://shqlss01.server.chrysler.com:49...) in the network panel and snapshot the network panel details to me as well including the request and response:

[screen shot 2017-08-04 at 1 02 51 pm]https://user-images.githubusercontent.com/3418159/28966274-943971c6-7915-11e7-9465-0b281b750434.png

By the way, this actually becomes more complicated than I expected. It will take long time by sending back&forth snapshots especially crossing timezone. :) I would suggest to have a remote session if possible to resolve this issue quickly for your business. Of course, this will include a consultant service and related cost charged by my company (S-cubed). :)

Please let me know about your idea.

Thanks

//Bohua

- You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/bohua/nprinting-sense-on-demand/issues/4#issuecomment-320222794, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AWBzWEX11wx7e7cIDDoufCI6aJO-ZrH6ks5sUvvkgaJpZM4OqBRO. — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

ChryslerSupport commented 7 years ago

ondemand2 ondemand1

Here is the traffic when a user clicks the button.

What time zone are you in? I am Eastern Time UTC-5

bohua commented 7 years ago

Thanks Larry! I will have it investigated

I am in Central European Time UTC+2.

Bohua Li

在 2017年8月8日，下午10:12，ChryslerSupport notifications@github.com 写道：

Here is the traffic when a user clicks the button.

What time zone are you in? I am Eastern Time UTC-5

— You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

ChryslerSupport commented 7 years ago

Are you available to meet Monday, August 14th? Unfortunately I don't have any availability this week.

bohua commented 7 years ago

Hi Larry I will have a trip from Friday until next Wednesday. Would be possible on next Thursday though?

Bohua Li

在 2017年8月9日，下午3:44，ChryslerSupport notifications@github.com 写道：

Are you available to meet Monday, August 14th? Unfortunately I don't have any availability this week.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

ChryslerSupport commented 7 years ago

yes, that sounds great, Do you have an email address that you would like me to send a meeting request to?

bohua commented 7 years ago

Yes, please. bl@s-cubes.dk

Bohua Li

在 2017年8月9日，下午6:04，ChryslerSupport notifications@github.com 写道：

yes, that sounds great, Do you have an email address that you would like me to send a meeting request to?

— You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

ChryslerSupport commented 7 years ago

Thant mail came back with this error.... Remote Server returned '< #5.4.4 smtp; 554 5.4.4 [internal] Domain Lookup Failed>'

bohua commented 7 years ago

Hi Larry,

Sorry! My mistake.

bl@s-cubed.dk please. :)

Bohua Li

在 2017年8月9日，下午8:08，ChryslerSupport notifications@github.com 写道：

Thant mail came back with this error.... Remote Server returned '< #5.4.4 smtp; 554 5.4.4 [internal] Domain Lookup Failed>'

— You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

jfortner03 commented 6 years ago

Did this issue get resolved? I believe we are having the same issue.

bohua commented 6 years ago

By configuring app permissions in NPrinting will resolve the issue