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boldcommerce / magento2-ordercomments

Add an order comments field in the default checkout for Magento 2.
MIT License
173 stars 86 forks source link

extension not working for billdesk payment method in magento 2.4.3 #78

Closed cheycodes closed 1 year ago

cheycodes commented 1 year ago

when i am using billdesk as my payment method the order comments are not getting saved

cheycodes commented 1 year ago

@LuukBold it mean that it is not possible?

LuukBold commented 1 year ago

@cheycodes Hey, sorry for closing your issue without correspondence. This is not something we can solve on our own, since we do not have a Magento setup that has your specific scenario or payment method. If you do find the solution to your issue or have an error log that we could use as a starting point, we would gladly resolve it.

cheycodes commented 1 year ago

@LuukBold Thank you for responding. Actually i have developed one custom module in which i have created one custom input field below paymentmethod options in checkout page magento ..and trying to save that field to quote,sales_order_grid tables ...The problem is it is working for all payment options provided by magento but not for billdesk payment ....

LuukBold commented 1 year ago

@cheycodes I do apologize, we aren't able to help you with this issue. We do not have access to Billdesk or any webshop with that particular payment system. I can only assume that Billdesk modified the process of the saving of an order before payment in such a way that our functionality isn't getting triggered. We haven't experienced any issues with payment providers we regularly work with.

You can always try to save the Order Comment using the included Rest API.

If we can help you with anything else, please do let us know.

cheycodes commented 1 year ago

@LuukBold can you suggest me some ideas on how to achieve this

LuukBold commented 1 year ago

@cheycodes Sorry, we cannot look into your specific scenario, so I cannot offer you any advice in that regard. The smartest way to approach this would be by talking to or to look for a Magento partner that can help you resolve issues with your webshop.