Getting stuck is important! It’s quick feedback that you’re learning, and you’re about to learn something! Teachers won’t be here always, so the intention of this process is to help you stand on your own two feet as soon as you can -> a way you can solve any problem with time!
Getting unstuck/learning is a skill we can improve! Growth mindset!
How do you get unstuck
1. Diagnose: What are you stuck on?
Outcome: a list of hints, something specific to get information about.
Process: Clarify what it is you’re stuck on (diagnose: get visibility!)
Write it down.
The error message, the line number, the file
A type of transformation of input to output
A concept
A skill
If this is tough
Reduce scope: tackle part of the problem and identify it
This step is important - but it’s not always easy.
To improve: A good question to ask a teacher: “I’m stuck. These are the things I’ve noted - what am I missing?”
Order the resources by cost to access and relevancy: usually (well-organised internal docs ——> experts)
To improve: A good question to ask a teacher: “I’m stuck on xyz. I've identified these information sources as resources. Am I missing anything?” "is abc a good resource?"
Examples
Bad:
Good:
3. Create a query
Outcome: a question you can ask a teacher, a search term to look up in documentation, a query you can google
Process
Forming the query is tough!
Create a good question
To improve: A good process-oriented question to ask a teacher: “I’m stuck. Abc are the things I’ve noted. I’ve searched for information about xyz with “a search query”. What query would you have searched for?
Examples
Bad:
Good:
4. Query the available resources one at a time to get information.
Process
internal/external documentation (20mins)
, videos, blogs, articles
Peers (10mins)
experts (raise a support ticket)
To improve: A good process-oriented question to ask a teacher: “I’ve been stuck on xyz. I've looked at doc abc for ghi mins. Should I escalate now or continue trying to understand the doc?
Examples
Bad: straight to experts, spending 100mins on (1)
Good: move from one to another
5. Understand and apply the information.
Process
explain what you've learned to yourself or a community member
create small examples demonstrating applying the knowledge
evaluate the information you have
apply it your work
To improve: Ask a teacher "I'm trying to understand about xyz from source abc. How can I get better at applying this information?
Examples
Bad:
Good:
6. Review the process
Outcome: Actionable feedback
Process
Identify if there were any missed stages
Identify stages that took the most time.
To improve: A good process-oriented question to ask a teacher: “how do you review a process?"
Examples
Bad: no review
Good: I spent too long on the diagnosis phase, I need to improve this by asking a teacher for feedback on how I can improve on what I did.
dearshrewdwit
commented
2 years ago
Working draft
Getting stuck is important! It’s quick feedback that you’re learning, and you’re about to learn something! Teachers won’t be here always, so the intention of this process is to help you stand on your own two feet as soon as you can -> a way you can solve any problem with time! Getting unstuck/learning is a skill we can improve! Growth mindset!
How do you get unstuck
1. Diagnose: What are you stuck on?
Outcome: a list of hints, something specific to get information about.
Process: Clarify what it is you’re stuck on (diagnose: get visibility!)
This step is important - but it’s not always easy.
To improve: A good question to ask a teacher: “I’m stuck. These are the things I’ve noted - what am I missing?”
Examples Bad: Good:
2. Identify available resources
outcome: a priority list of available resources
Process
To improve: A good question to ask a teacher: “I’m stuck on xyz. I've identified these information sources as resources. Am I missing anything?” "is abc a good resource?"
Examples Bad: Good:
3. Create a query
Outcome: a question you can ask a teacher, a search term to look up in documentation, a query you can google
Process
To improve: A good process-oriented question to ask a teacher: “I’m stuck. Abc are the things I’ve noted. I’ve searched for information about xyz with “a search query”. What query would you have searched for?
Examples Bad: Good:
4. Query the available resources one at a time to get information.
Process
To improve: A good process-oriented question to ask a teacher: “I’ve been stuck on xyz. I've looked at doc abc for ghi mins. Should I escalate now or continue trying to understand the doc?
Examples Bad: straight to experts, spending 100mins on (1) Good: move from one to another
5. Understand and apply the information.
Process
To improve: Ask a teacher "I'm trying to understand about xyz from source abc. How can I get better at applying this information?
Examples Bad: Good:
6. Review the process
Outcome: Actionable feedback Process
To improve: A good process-oriented question to ask a teacher: “how do you review a process?"
Examples Bad: no review Good: I spent too long on the diagnosis phase, I need to improve this by asking a teacher for feedback on how I can improve on what I did.