Home Page Issues

[Hralamal2]

Hi when I swipe up to make refresh the what are you looking for icon gone

i have upload pictures

Without refresh

After refresh the app

[AdilSoomro]

Hi,

The data still seems to be loading after refresh, because it still shows loading for other lists. Two questions:

1. Are you currently logged in in the app?
2. Which Houzi version are you using?

[Hralamal2]

hi yes im log in and the version 1.3.5

you can see the second picture i have mark with blue there's no icons after refresh

[AdilSoomro]

1. What happens when you quit the app?
2. Is it happening on every refresh?

[Hralamal2]

Is it happening on every refresh?

yes only happening on every refresh

[MuhammadSulemanSaleem]

Hi,

Please provide following information:

1. On refresh, does all the other data loads?
2. On refresh, does icons on the top load after some time or they remain disappeared?

Thanks

[Hralamal2]

Hi No only icons disappeared On refreshing all the data loads Expect the icons On what are looking for? Section

[MuhammadSulemanSaleem]

Please provide your email address.

[Hralamal2]

hralamal2@gmail.com

[AdilSoomro]

@Hralamal2 please continue your discussion here as it is the same login issue on home.

[AdilSoomro]

Has it been solved?

[Hralamal2]

No

[Hralamal2]

the app stops working

no data and i can't login

[AdilSoomro]

Are you able to login for the first time?

[Hralamal2]

the app stop working on all staff phones

but the website is working

i can't login i upload pictures

[Hralamal2]

it's say there's no connection

[MuhammadSulemanSaleem]

Hi,

There is some issue in your jwt-authentication plugin, please resolve it first.

[Hralamal2]

i reinstall the plugin and same issue

[Hralamal2]

i have the latest houzez version v2.8.6.1

[MuhammadSulemanSaleem]

Hi there,

This isn’t error on app side, rather misconfiguration on hosting server. Your web developer should be able to solve this. Moreover reinstalling the plugin won't solve this as this is not the plugin issue, rather configuration issue.

[Hralamal2]

you mean i should contact with my server hosting company?

but the website working

[MuhammadSulemanSaleem]

Please contact your web developer and ask him/her to solve the issue.

[Hralamal2]

what should i tell him

[MuhammadSulemanSaleem]

Send him this screenshot.

[Hralamal2]

Can you please check now if you still get that?

If that still doesn't work, please clarify where exactly you get that error and how it can get reproduced.

[MuhammadSulemanSaleem]

Yes, we are still getting the same error.

You can check if the error is still fixed or not by calling following API:

your-website-domain/wp-json/houzez-mobile-api/v1/touch-base

[Hralamal2]

{"code":"rest_no_route","message":"No route was found matching the URL and request method.","data":{"status":404}}

[MuhammadSulemanSaleem]

Try this:

https://your-website-domain/wp-json/houzez-mobile-api/v1/touch-base

*Don't forget to to change "your-website-domain" with your website domain.

[Hralamal2]

https://alamalre.com/wp-json/houzez-mobile-api/v1/touch-base

[MuhammadSulemanSaleem]

Please check it on Postman.

[Hralamal2]

what is postman

[Hralamal2]

my hosting company don't know anything what can i do now to solve this problem

the app shutdown

[AdilSoomro]

There's nothing wrong on the app side, we've told you this is a server side issue and you need to solve it on your server side.

Postman is an app that is used to test rest api for a website. Checkout https://postman.com

[Jimmi08]

Send him this screenshot.

check your htaccess file https://stackoverflow.com/questions/69265719/php-serverhttp-authorization-not-working

and set warning errors off on the live/production site. - again hosting issue

[Hralamal2]

i have change the server to another server and the app works now