App assignment reconfigure

[boomditty]

Manual app assignment in Slack

Findings from site visit:

• Each Point of Contact (POC) assigns apps one at a time, taking about 10-15 minutes per assignment.
• The first POC checks aging apps for their team and threads the link in #art-ph-support. https://screenshot.click/29-05-0bltl-wc0sf.png
• Tier 2 team members cannot assign apps to themselves; they must ask another Tier 2 member to assign apps.
• For the FGD on App Excellence:
  • Assign full audits only in the morning.
  • Internal app refresh may take up to 2 minutes.
  • Team Leaders track productivity by reaching out to SPM and payments team.
• Asset API access should be granted by Partner Support.
• Extensions for Partners are provided as needed.

[CKNis]

Changed this to both. For audits, with adhoc audits any audit that work hasnt started on could be closed to create an adhoc audit. This logic means its imperative the specialists only assign themselves when they are about to work. We also have tooling improvement ticket to avoid multiple assignees

[boomditty]

Changes made week of May 6th:

• [x] TaskUs is now self-assigning app submissions
• [x] TLs are regularly scanning the queue for Escalated resubmissions and Escalated app types