Look into the Guru AI slackbot for Slack. Will this help with engagement / resources when the Escalated team doesn't have bandwidth to answer questions?
In theory, this is more beneficial since it is driven by the Specialist and can help/guide them to gain context about their particular situation or question.
Look into the Guru AI slackbot for Slack. Will this help with engagement / resources when the Escalated team doesn't have bandwidth to answer questions?
In theory, this is more beneficial since it is driven by the Specialist and can help/guide them to gain context about their particular situation or question.