Manual app assignment process was implemented to address the issue of multiple Specialists working on the same ticket.
A recommendation for SAR would be to add some sort of review 'lock' or identifier (similar to Zendesk) when a review is already assigned to a Specialist.
Manual app assignment process was implemented to address the issue of multiple Specialists working on the same ticket.
A recommendation for SAR would be to add some sort of review 'lock' or identifier (similar to Zendesk) when a review is already assigned to a Specialist.