Closed IN80 closed 2 years ago
bostrot
commented
2 years ago Hi,
It means that after the staff replies to a ticket it will close it and that does not notify the user. This can be good if you use the open tickets (/open) to see what you have replied to already.
IN80
commented
2 years ago Now there is an option auto_close_tickets: false.
The client writes to the bot, but the ticket is still open. How can the client close it?
IN80
commented
2 years ago /close - close a ticket manually (in case someone writes 'thank you')
Can such a command be made for clients? If his issue is not resolved in 1 message? And it turns out that in order to solve 1 problem, the client creates a lot of unnecessary tickets.
bostrot
commented
2 years ago Now there is an option auto_close_tickets: false.
The client writes to the bot, but the ticket is still open. How can the client close it?
You can close it with /close
/close - close a ticket manually (in case someone writes 'thank you')
Can such a command be made for clients? If his issue is not resolved in 1 message? And it turns out that in order to solve 1 problem, the client creates a lot of unnecessary tickets.
I actually started working on something similar some time ago but then stopped because of time. Can you open a new issue as a feature request for that?
IN80
commented
2 years ago
Hello.
I want to thank you for such a wonderful product. :)
Now the question is: It's not entirely clear what will happen if I disable the automatic closing of a ticket after answering a support message? Will the client be prompted to close the ticket?