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bostrot / telegram-support-bot

A Telegram ticketing/supporting system.
https://botspace.bostrot.com
GNU General Public License v3.0
447 stars 152 forks source link

View Ticket details #85

Open alambertt opened 2 years ago

alambertt commented 2 years ago

We had the ticket messages in our support group, bot we lost them. Now we can view the list of opened tickets, but we can't know what is every ticket about.

Please, could you add a function to view the details of a ticket? Something like /ticket #T0001

bostrot commented 2 years ago

Have you checked the config/debug.log file? There you should have a list of received and sent messages.

But I agree. Including ticket details such as messages in the database might be helpful in case of data loss.

Am Mo., 21. März 2022 um 18:30 Uhr schrieb Angel Lambertt Pierra < @.***>:

We had the ticket messages in our support group, bot we lost them. Now we can view the list of opened tickets, but we can't know what is every ticket about.

Please, could you add a function to view the details of a ticket? Something like /ticket #T0001

— Reply to this email directly, view it on GitHub https://github.com/bostrot/telegram-support-bot/issues/85, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABYAR4JAL625ICRPCTGXT23VBCW33ANCNFSM5RIM5A6A . You are receiving this because you are subscribed to this thread.Message ID: @.***>

-- Kind regards Eric

alambertt commented 2 years ago

OK, I'll check it out

El lun, 21 mar 2022 a las 13:54, Eric @.***>) escribió:

Have you checked the config/debug.log file? There you should have a list of received and sent messages.

But I agree. Including ticket details such as messages in the database might be helpful in case of data loss.

Am Mo., 21. März 2022 um 18:30 Uhr schrieb Angel Lambertt Pierra < @.***>:

We had the ticket messages in our support group, bot we lost them. Now we can view the list of opened tickets, but we can't know what is every ticket about.

Please, could you add a function to view the details of a ticket? Something like /ticket #T0001

— Reply to this email directly, view it on GitHub https://github.com/bostrot/telegram-support-bot/issues/85, or unsubscribe < https://github.com/notifications/unsubscribe-auth/ABYAR4JAL625ICRPCTGXT23VBCW33ANCNFSM5RIM5A6A

. You are receiving this because you are subscribed to this thread.Message ID: @.***>

-- Kind regards Eric

— Reply to this email directly, view it on GitHub https://github.com/bostrot/telegram-support-bot/issues/85#issuecomment-1074229207, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABO5D5PDAVD3RQTIA2XRC3DVBCZULANCNFSM5RIM5A6A . You are receiving this because you authored the thread.Message ID: @.***>