Open GoogleCodeExporter opened 9 years ago
In another attempt I used the "click here"link on the Ge home page to get the
down load file. This too failed with the same error. However, the Download
link on the GE home page downloads a file named "GoogleEarthSetup.exe" whereas
the "click here" link downloads a file named "googleupdatesetup.exe".
As stated neiother works but I did not expect to have different files
downloaded.
Original comment by FPGe...@gmail.com
on 9 Feb 2013 at 8:19
Using the same process as documented earlier but this time on a Win 7 system,
with Firefox and the Down-them-all addon.
1. attempting to get the update from the GE Help returns the same error as
encountered previously, "Unable to contact the server to check for updates"
(note that the "Learn More" link in the error box works fine).]
2. Navigating to the GE home page and attempting to manually download GE (using
Firefox and the addon), the download worked but the installer fails with the
same error "Unknown Installer Error".
As stated this is a completely different system with Win 7 installed.
Original comment by FPGe...@gmail.com
on 9 Feb 2013 at 8:33
Update to #2.
I did not uninstall GE in this attempt because if it didn't work I would be
left without GE on both systems.
Original comment by FPGe...@gmail.com
on 9 Feb 2013 at 8:36
In this attempt I used Chrome to do the download on a Win 7 system and the
installation worked fine.
Besides using Chrome the other difference is that the 2 Chrome check boxes that
were encountered when using Firefox were not present. After the install FF was
still the default browser.
Original comment by FPGe...@gmail.com
on 9 Feb 2013 at 8:47
This attempt uses Chrome on my Win/XP system. Like my Win 7 system GE
installed correctly.
It seems that there are 3 possible things that cause the problem:
1. Using firefox for the download,
2. Using Down-them-all for managing the download, and
3. Un-checking the Chrome related check boxes when using FF which were not
available when using Chrome.
At this point GE has been updated on both of my systems and is working fine and
Firefox is still my default browser so the installation process made no other
changes.
Original comment by FPGe...@gmail.com
on 9 Feb 2013 at 8:58
Cannot seem to install GE up to a point; nasty message, GE encountered a
problem, abort installation, or something to that effect. I use Win/Xp, Chrome
or IE.
Original comment by dangt...@aim.com
on 20 Jun 2013 at 11:41
Original issue reported on code.google.com by
FPGe...@gmail.com
on 9 Feb 2013 at 8:13