Is your feature request related to a problem? Please describe.
Hitl conversations can be very long. Agents just want to read the last conversation by default.
Describe the solution you'd like
In the hitl module, the conversation shown should be the last conversation of the user, with a user conversation history on the right-hand menu. A user can click a past conversation to display it.
Describe alternatives you've considered
Add a way in the webchat to scroll back to previous conversations.
Is your feature request related to a problem? Please describe. Hitl conversations can be very long. Agents just want to read the last conversation by default.
Describe the solution you'd like In the hitl module, the conversation shown should be the last conversation of the user, with a user conversation history on the right-hand menu. A user can click a past conversation to display it.
Describe alternatives you've considered Add a way in the webchat to scroll back to previous conversations.