BOTPRESS responding in emulator but not in Webchat

the error I am facing is :

Jan 31, 2024, 6:12:12 PM
error in handler fe [Error]: An unexpected error occurred when trying to process your request. (Error ID: err_20240131131212xD1CA6C84)
    at Bc (/var/task/customer_code.js:11:62529)
    at Nt (/var/task/customer_code.js:11:62351)
    at R (/var/task/customer_code.js:11:71961)
    at /var/task/customer_code.js:11:64049
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async Object.onTrigger (/var/task/customer_code.js:649:9675)
    at async handler (/var/task/customer_code.js:1732:7785)
    at async /var/task/index.js:20:13702
    at async handleHTTPEvent (/var/task/index.js:20:13678)
    at async Runtime.handler (/var/task/index.js:20:13567) {
  isApiError: true,
  code: 500,
  description: 'An unknown error occurred',
  type: 'Unknown',
  error: undefined,
  id: 'err_20240131131212xD1CA6C84'
}
Timestamp
Jan 31, 2024, 6:12:12 PM
Level
ERROR

I have checked on both windows10 and windows11. The bot is simple drag and drop with minimal js used in webhooks . Nothing else. it was working properly but now it doesn't respond on website where I have done it live.

botpress / v12

BOTPRESS responding in emulator but not in Webchat #1807