How to integrate hitl in flows

[pankajdata4u]

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Botpress version: 10.50.0>>

Channels: channel-web

We want to integrate hitl into flows. My purpose is to when my bot is unable to answer any query then it should automatically switch to hitl so available agents can talk to customer. Now question is how to do that.

Is anybody has done so or its still under development. I don't want to give pause button or option for customer to talk to agent.

Please help.

[epaminond]

@pankajdata4u , did you check an example of pausing conversation programmatically?

Basically you need to run smth like bp.hitl.pause(event.platform, event.user.id) within your action.