My main menu and footer disappeared suddenly

tipstpo commented 3 weeks ago

Describe the bug:

The plugins are automaticly updated, I didnt touch anything, suddenly my menu and footer disappeared.

To reproduce:

Go to www.tipstpo.com

and you wont see the usual menu and footer like before.

Expected behavior:

Be visible the menu and the footer

Screenshots:

Isolating the problem:

[ ] This bug happens with no other plugins activated
[ ] This bug happens with a default WordPress theme active
[ ] I can reproduce this bug consistently using the steps above

WordPress version:

Wordpress 6.6.1

Elementor version:

Elementor 3.23.4

vijetaR commented 3 weeks ago

Hello @tipstpo, If you encounter issues with the Elementor – Header Footer, such as loading problems or editing difficulties, try the following steps:

Deactivate and Reactivate the HFE plugin.
Switch to a default WordPress theme and then switch back to your current theme.
Flush the Permalinks
Remove HFE plugin and reinstall it.

In addition, could you please provide the name and version of the theme and plugins you are currently using? This information will help us better understand the context of the issue.

tipstpo commented 2 weeks ago

Hi,

Nothing of that worked out unfortunatelly.

About your question: Theme: Astra Plugin:Elementor Header & Footer Builder Versión 1.6.39

Let me know if you need anything else. And keep me updated please

Sergio En sábado, 24 de agosto de 2024, 11:52:46 CEST, Vijeta Raikar @.***> escribió:

Hello @tipstpo, If you encounter issues with the Elementor – Header Footer, such as loading problems or editing difficulties, try the following steps:

Deactivate and Reactivate the HFE plugin.
Switch to a default WordPress theme and then switch back to your current theme.
Flush the Permalinks
Remove HFE plugin and reinstall it.

In addition, could you please provide the name and version of the theme and plugins you are currently using? This information will help us better understand the context of the issue.

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: @.***>

tipstpo commented 1 week ago

Hi!

Any update?

Sergio En lunes, 26 de agosto de 2024, 21:09:12 CEST, Sergio Pérez cascant @.***> escribió:

Hi,

Nothing of that worked out unfortunatelly.

About your question: Theme: Astra Plugin:Elementor Header & Footer Builder Versión 1.6.39

Let me know if you need anything else. And keep me updated please

Sergio En sábado, 24 de agosto de 2024, 11:52:46 CEST, Vijeta Raikar @.***> escribió:

Hello @tipstpo, If you encounter issues with the Elementor – Header Footer, such as loading problems or editing difficulties, try the following steps:

Deactivate and Reactivate the HFE plugin.
Switch to a default WordPress theme and then switch back to your current theme.
Flush the Permalinks
Remove HFE plugin and reinstall it.

In addition, could you please provide the name and version of the theme and plugins you are currently using? This information will help us better understand the context of the issue.

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: @.***>

vijetaR commented 1 week ago

Hi @tipstpo, Thank you for letting us know about the issue. We're sorry for the trouble caused by the menu and footer disappearing after the plugin updates. After checking on our end, we couldn't replicate the issue you described. To help you better, could you please open a support ticket and share access to your staging site? This will allow us to investigate and fix the issue directly. Thanks for your cooperation. We look forward to resolving this for you.

tipstpo commented 4 days ago

Hi!

Any update?

Sergio En martes, 3 de septiembre de 2024, 06:48:00 CEST, Vijeta Raikar @.***> escribió:

Hi @tipstpo, Thank you for letting us know about the issue. We're sorry for the trouble caused by the menu and footer disappearing after the plugin updates. After checking on our end, we couldn't replicate the issue you described. To help you better, could you please open a support ticket and share access to your staging site? This will allow us to investigate and fix the issue directly. Thanks for your cooperation. We look forward to resolving this for you.

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: @.***>

brainstormforce / header-footer-elementor