LastPass extension cannot contact server

[cmavr8]

Description

The Lastpass extension occasionally gives this error:

An error occurred while attempting to contact the server. Please check your internet connection.

Steps to Reproduce

1. Install lastpass
2. Log in to lastpass with an enterprise account
3. Wait a 2-3 minutes

Actual result:

Expected result:

No errors, Lastpass should just work

Reproduces how often:

Easily reproduced once every few minutes

Brave version (brave://version info)

Brave | 0.59.35 Chromium: 72.0.3626.81 (Official Build) (64-bit) Revision | ac8b982e05014492d1bd7d317628a4f22a97ffa0-refs/branch-heads/3626@{#796} OS | Linux

Lastpass:

LastPass Chrome Toolbar Version: 4.24.0 Built: Thu Jan 31 2019 13:45:22 GMT+0000 (UTC) Binary Component: false

Reproducible on current release:

• Does it reproduce on brave-browser dev/beta builds? Not sure, haven't tried dev/beta.

Website problems only:

• Does the issue resolve itself when disabling Brave Shields? No
• Is the issue reproducible on the latest version of Chrome? No.

Additional Information

This is pretty much the same issue as in https://github.com/brave/browser-laptop/issues/12612. The resolution of that issue was that the bug was fixed in brave-core back in September. There's no reference of version but I'm assuming that the patch has reached stable by now. Someone should help determine if this assumption holds. I did not submit a question in the original ticket since the project is archived.

I tried clearing cookies for lastpass.com, logging out/in, clearing LP cache, whitelisting lastpass.com in 3rd-party cookie exception but nothing helped.

[alissa-huskey]

I've been having this issue within the last few days.

Brave Version 1.0.1 Chromium: 78.0.3904.108 (Official Build) (64-bit) Lastpass Chrome Extension Version 4.38.0

On my laptop I'm not having this issue, and there I'm running:

Version 0.69.135 Chromium: 77.0.3865.120 (Official Build) (64-bit) Lastpass Chrome Extension Version 4.38.0

[ryanbr]

@alissa-huskey @cmavr8

Just re-tested this, it's working okay, no issues?

[cmavr8]

Sorry, I can't test, I don't have access to LP enterprise anymore. If @alissa-huskey can't confirm either, let's close the issue. Thanks @ryanbr !

[alissa-huskey]

This works now, thank you.

[timing]

This is happening again on my new laptop. Maybe reopen this issue? Or am I the only one?

[cmavr8]

@timing are you using LP enterprise? I had no access to LP enterprise to test the fix in 2021 so there's a chance the issue still exists.

[ryanbr]

@timing still occuring? can you re-test. If it still fails, uninstall and reinstall the extension.

[timing]

I think the reinstallation of the extension made the error go away. Weird btw, it was a fresh install already. And I did delete all the lastpass cookies as well.