search

brave / brave-browser

Brave browser for Android, iOS, Linux, macOS, Windows.
https://brave.com
Mozilla Public License 2.0
17.92k stars 2.34k forks source link

Ads not available in Canada #4221

Closed fmarier closed 4 years ago

fmarier commented 5 years ago

According to https://www.brave.com/blog/brave-ads-launch/, Ads are available in Canada.

However, I can't turn them on in my browser: Screenshot from 2019-04-24 10-11-43

Brave | 0.63.48 Chromium: 74.0.3729.108 (Official Build) (64-bit)
Revision | daaff52abef89988bf2a26091062160b1482b108-refs/branch-heads/3729@{#901}
OS | Linux
srirambv commented 5 years ago

Possibly related to #4224?

fmarier commented 5 years ago

Possibly related to #4224?

No, this was an update from 0.62.51.

fmarier commented 5 years ago

Here are the results for my residential IP address from https://www.iplocation.net:

Geolocation data from IP2Location (Product: DB6, updated on 2019-4-1)
IP Address  Country Region  City
216.x.x.x   Canada  British Columbia    Vancouver
ISP Organization    Latitude    Longitude
Novus Entertainment Inc.    Not Available   49.xxxx -123.xxxx

Geolocation data from ipinfo.io (Product: API, real-time)
IP Address  Country Region  City
216.x.x.x   Canada  British Columbia    Vancouver
ISP Organization    Latitude    Longitude
Novus Entertainment Inc.    Novus Entertainment Inc. (novuscom.net) 49.xxxx -123.xxxx

Geolocation data from DB-IP (Product: Full, 2019-4-1)
IP Address  Country Region  City
216.x.x.x   Canada  British Columbia    Vancouver (East Side)
ISP Organization    Latitude    Longitude
Novus Entertainment Inc.    Novus Entertainment Inc.    49.xxxx -123.xxx
fmarier commented 5 years ago

It happens on two different laptops.

One of them (running Debian unstable) is using this locale:

$ locale
LANG=fr_CA.utf8
LANGUAGE=
LC_CTYPE="fr_CA.utf8"
LC_NUMERIC="fr_CA.utf8"
LC_TIME="fr_CA.utf8"
LC_COLLATE="fr_CA.utf8"
LC_MONETARY="fr_CA.utf8"
LC_MESSAGES="fr_CA.utf8"
LC_PAPER="fr_CA.utf8"
LC_NAME="fr_CA.utf8"
LC_ADDRESS="fr_CA.utf8"
LC_TELEPHONE="fr_CA.utf8"
LC_MEASUREMENT="fr_CA.utf8"
LC_IDENTIFICATION="fr_CA.utf8"
LC_ALL=

and the other one (Ubuntu 18.04) is using:

$ locale
LANG=en_CA.UTF-8
LANGUAGE=en_CA:en
LC_CTYPE="en_CA.UTF-8"
LC_NUMERIC=en_CA.UTF-8
LC_TIME=en_CA.UTF-8
LC_COLLATE="en_CA.UTF-8"
LC_MONETARY=en_CA.UTF-8
LC_MESSAGES="en_CA.UTF-8"
LC_PAPER=en_CA.UTF-8
LC_NAME=en_CA.UTF-8
LC_ADDRESS=en_CA.UTF-8
LC_TELEPHONE=en_CA.UTF-8
LC_MEASUREMENT=en_CA.UTF-8
LC_IDENTIFICATION=en_CA.UTF-8
LC_ALL=
srirambv commented 5 years ago

Locale French has to be for France. Other region French isn't supported I guess. This is same with Qwant as well.

cc: @tmancey

tmancey commented 5 years ago

@srirambv UI issues should be resolved by https://github.com/brave/brave-browser/issues/4224, with regards to VPN we need to check with Jimmy

tmancey commented 5 years ago

@srirambv @GeetaSarvadnya is looking into this with an end user. @GeetaSarvadnya can you please update both myself and @srirambv

tmancey commented 5 years ago

@srirambv @GeetaSarvadnya Can you please test latest nightly build as this was resolved in https://github.com/brave/brave-browser/issues/4224

drink7up commented 5 years ago

I've seen a number of people are getting this "Sorry! Ads are not supported for this region" message despite being located in a supported area. I'm having the same problem.

I've yet to see ads work even once!

Are most people actually getting this issue resolved, or just giving up???

tmancey commented 5 years ago

@drink7up which version number of Brave are you using please?

drink7up commented 5 years ago

I'm not using any particular version. Just each time github has a new release, I try again. Last one was the nightly v0.67.4

Get Outlook for Androidhttps://aka.ms/ghei36

From: Terry Mancey notifications@github.com Sent: Thursday, May 9, 2019 1:17:22 AM To: brave/brave-browser Cc: drink7up; Mention Subject: Re: [brave/brave-browser] Ads not available in Canada (#4221)

@drink7uphttps://github.com/drink7up which version number of Brave are you using please?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/brave/brave-browser/issues/4221#issuecomment-490528702, or mute the threadhttps://github.com/notifications/unsubscribe-auth/ALFC5DFBSY6BPZHXIEGN7ILPULVIFANCNFSM4HIGHKGQ.

tmancey commented 5 years ago

@drink7up would you be prepared to share your screen so I can help resolve the issue?

fmarier commented 5 years ago

It now works for me in Beta:

Brave | 0.64.72 Chromium: 74.0.3729.131 (Official Build) beta(64-bit)
Revision | 518a41c1fa7ce1c8bb5e22346e82e42b4d76a96f-refs/branch-heads/3729@{#954}
OS | Linux

with this locale:

LANG=en_CA.UTF-8
LANGUAGE=en_CA:en
LC_CTYPE="en_CA.UTF-8"
LC_NUMERIC=en_CA.UTF-8
LC_TIME=en_CA.UTF-8
LC_COLLATE="en_CA.UTF-8"
LC_MONETARY=en_CA.UTF-8
LC_MESSAGES="en_CA.UTF-8"
LC_PAPER=en_CA.UTF-8
LC_NAME=en_CA.UTF-8
LC_ADDRESS=en_CA.UTF-8
LC_TELEPHONE=en_CA.UTF-8
LC_MEASUREMENT=en_CA.UTF-8
LC_IDENTIFICATION=en_CA.UTF-8
LC_ALL=
fmarier commented 5 years ago

Also works with the following locale:

LANG=fr_CA.UTF-8
LANGUAGE=
LC_CTYPE="fr_CA.UTF-8"
LC_NUMERIC=en_CA.UTF-8
LC_TIME=en_CA.UTF-8
LC_COLLATE="fr_CA.UTF-8"
LC_MONETARY=en_CA.UTF-8
LC_MESSAGES="fr_CA.UTF-8"
LC_PAPER=en_CA.UTF-8
LC_NAME=en_CA.UTF-8
LC_ADDRESS=en_CA.UTF-8
LC_TELEPHONE=en_CA.UTF-8
LC_MEASUREMENT=en_CA.UTF-8
LC_IDENTIFICATION=en_CA.UTF-8
LC_ALL=
drink7up commented 5 years ago

@tmancey Does this help?

Capture1 Capture2 Capture3

drink7up commented 5 years ago

This particular attempt was on Windows 10

drink7up commented 5 years ago

Where would I find the locale info that people are posting above?

drink7up commented 5 years ago

And just a side comment, shouldn't we be able to block Brave from accessing our location in the first place? I would have thought the privacy conscious users might want to run it in some sort of location agnostic mode? I mean, particularly in the early stages when there aren't many ad providers, presumably the ads that are available are mostly internet based services that are not location dependent anyway.

ie. What sources on my PC or IP is Brave tapping into to guess my location without my knowledge?

tildelowengrimm commented 5 years ago

Hey @drink7up. I don't think you're asking this, but just to get it out of the way first, your browser isn't using any detailed location info — this is all happening at the granularity of a country. Unfortunately, advertisers really want to show ads in certain countries not others. We'd be spinning our wheels trying to change that. So we don't really have a choice about rolling out ads country by country.

Your browser isn't sharing region info anywhere. We don't have records of your IP address, or your locale, or anything like that.

It sounds like you've been trying to see ads for different regions by changing where your connections seem to come from. Please don't do that! Advertisers really care about showing ads in the right country. If Brave shows an ad meant for one country to someone in another country, the advertiser considers that fraud, and we get dinged for it. That makes it harder for us to build and improve this system.

Ultimately, we just can't guarantee that there are ads available for everyone right now. Switching on Rewards is an opt-in so that Brave may show you ads. But it doesn't guarantee that you're going to see any. And if you're not in a supported region, you're probably not going to.

drink7up commented 5 years ago

@tomlowenthal I understand where you are coming from about advertisers wanting to target specific regions but I guess now you've got me concerned that my brave browser will 'never' show ads given VPN is always active for me at the router level (even if I use the local vpn server).

If region is this important to Brave, I'd suggest it should be addressed prominently in the browser setup phase - firstly letting the user know what region the browser is detecting so the user can question it, and secondly if the browser is detecting signs that the user is lying about their location, setting the region to unverified and having alternative methods of verifying your location (such as ID verification or even some new blockchain method).

Or instead of unverified, maybe it can just assume they travel in both regions (a common scenario anyway). Worst case there'd still at least be a 50% chance that ads are going to the right place. As it stands, my youtube at home is already only showing google ads in German - which benefits no-one. This would be a big deal if Brave can still get ads to the right person 50% of the time, instead of the 0% currently being achieved by Google Ads.

tildelowengrimm commented 5 years ago

That's true: if you've configured your router like that, it's entirely possible that you'll never see any ads. Right now things are in a pretty early stage. We're most concerned about making sure that ads only get shown when we're definitely sure that they're right, rather than ensuring that everyone who flips the switch sees at least some ads. Like I said before: turning ads on is a ceiling, not a floor — there's no guarantee that there are ads which are a good fit for any particular person.

serhangursoy commented 5 years ago

I'm still having issues with this. I tried Brave at work and it was working quite good(German os with English lang pack). Now I tried on my pc and it's saying "Sorry! Ads are not yet available in your region." although I'm in Germany.

tmancey commented 5 years ago

@srirambv @GeetaSarvadnya Can you please re-test and close if working as expected?

salixh5 commented 5 years ago

I live in Germany, but my browser says that ads are not available in my country. What could the reason be?

tmancey commented 5 years ago

@jeifour Could you please visit https://whatismyipaddress.com/ and let us know the region and country that is displayed, thanks

tmancey commented 5 years ago

I'm still having issues with this. I tried Brave at work and it was working quite good(German os with English lang pack). Now I tried on my pc and it's saying "Sorry! Ads are not yet available in your region." although I'm in Germany.

  • My OS Region was also Germany but my Locale was Turkey, so I uninstalled Brave, changed that, restarted PC, reinstalled, didn't work.
  • I changed my language from Turkish to English, did previous steps again, it worked. For a couple of hours, now I'm experiencing the same issue again. Right now nothing works and it's kinda exhausting to do all those steps over and over for seeing "ads". Any help would be appreciated. Also, why can't you just use browser language combined with geolocation?

Could you please visit https://whatismyipaddress.com/ and let us know the region and country that is displayed, thanks

salixh5 commented 5 years ago

@jeifour Could you please visit https://whatismyipaddress.com/ and let us know the region and country that is displayed, thanks

For me that appears like this:

ISP: NetCologne GmbH City: Cologne Region: North Rhine-Westphalia Country: Germany

The city is wrong but it's close enough and everything else is correct :)

Edit: Oh yeah definitely on my laptop I don't have it set to German. That's why I was wondering how I can tell Brave that I'm in Germany.

serhangursoy commented 5 years ago

I'm still having issues with this. I tried Brave at work and it was working quite good(German os with English lang pack). Now I tried on my pc and it's saying "Sorry! Ads are not yet available in your region." although I'm in Germany.

  • My OS Region was also Germany but my Locale was Turkey, so I uninstalled Brave, changed that, restarted PC, reinstalled, didn't work.
  • I changed my language from Turkish to English, did previous steps again, it worked. For a couple of hours, now I'm experiencing the same issue again. Right now nothing works and it's kinda exhausting to do all those steps over and over for seeing "ads". Any help would be appreciated. Also, why can't you just use browser language combined with geolocation?

Could you please visit https://whatismyipaddress.com/ and let us know the region and country that is displayed, thanks

It's, ISP: Deutsche Telekom AG City: Obermenzing Region: Bavaria Country: Germany However, I fixed the issue by changing my region and all date-related settings to the UK. It's really not related to IP because when my keyboard was in Turkish, but while my IP was pointing Germany, it was still not working. But it's a really bad solution, to be honest. I think you should let people see ads based on the language settings they use in Brave. Probably jeifour also have some other different keyboard or Region or date setting different than Germany.

tmancey commented 5 years ago

@serhangursoy @jeifour Brave checks the operating systems setting, i.e. on macOS in Preferences and also checks the IP address location. Can you please confirm you had the locale set to Germany/German too?

salixh5 commented 5 years ago

@serhangursoy @jeifour Brave checks the operating systems setting, i.e. on macOS in Preferences and also checks the IP address location. Can you please confirm you had the locale set to Germany/German too?

Thanks for the explanation. Changing the locale to Germany fixed the issue.

drink7up commented 5 years ago

Any idea how I check my locale in Debian LXDE Linux? (I've still never seen an ad)

tmancey commented 5 years ago

Any idea how I check my locale in Debian LXDE Linux? (I've still never seen an ad)

Hi, if you could check out https://wiki.debian.org/ChangeLanguage and let us know if this resolves the issue you are experiencing

Martanti commented 5 years ago

Just downloaded Brave 1.0.0., connected wallet, enabled ads, checked that the local is UK, my IP address points to the UK (no VPN). I also tried downloading and installing beta, nightly and dev versions and still get "Ads are not available in your region". Running Windows 10. Quick note: ads do work on my android 9 phone (op3T).

It was fixed by changing Control Panel-> Region -> Time format and set it to English (United KIngdom)

ismailelk commented 4 years ago

I've seen a number of people are getting this "Sorry! Ads are not supported for this region" message despite being located in a supported area. I'm having the same problem.

  • Windows 10 / LinuxMint
  • VPN through US / Canada / UK / France / Germany
  • Fresh installs / upgrades
  • Release / Beta / Dev / Nightly.

I've yet to see ads work even once!

Are most people actually getting this issue resolved, or just giving up???

I'm having the same issue? And seeing that this issue is open since April. Is not really assuring? I'm mostly in the UK and France, and otherwise I use a VPN. But no where it seems to work.

ismailelk commented 4 years ago

I've seen a number of people are getting this "Sorry! Ads are not supported for this region" message despite being located in a supported area. I'm having the same problem.

  • Windows 10 / LinuxMint
  • VPN through US / Canada / UK / France / Germany
  • Fresh installs / upgrades
  • Release / Beta / Dev / Nightly.

I've yet to see ads work even once! Are most people actually getting this issue resolved, or just giving up???

I'm having the same issue? And seeing that this issue is open since April. Is not really assuring? I'm mostly in the UK and France, and otherwise I use a VPN. But no where it seems to work.

Problem solved with setting my mac Region to UK in preferences

GeetaSarvadnya commented 4 years ago

@tmancey @srirambv Ads are served for US/UK/Germany/Canada when we upgrade brave from older versions to a newer version. @srirambv can you check from your end and close the issue. I have verified on windows and I didn't face any issues.

tmancey commented 4 years ago

@GeetaSarvadnya as agreed closing this issue, thanks

MeetPing commented 4 years ago

for me ads DO NOT work it says not avaivable in my country BUUUUT on a school computer (Dont ask.) does work it says it is avaivable Own craptop(Yes i call it craptop, move on) NOT AVAIVABLE. On my phone ads are avaivable and they are working perfectly.

But why dosent it work on my craptop?? in finland, i can confirm we dont exist.

MeetPing commented 4 years ago

Screenshot

tmancey commented 4 years ago

@MeetPing Can you please let me know the locale settings of your operating system (preferably a screenshot, which if you prefer you can email to tmancey@brave.com). Thanks, Terry

MeetPing commented 4 years ago

Finland

Region Finland and stuf Finnish language.

Is that enough?

tmancey commented 4 years ago

@MeetPing Can you please confirm the version of Brave Browser you are running, thanks

MeetPing commented 4 years ago

This problem is in Brave (Releases) I have also Brave Dev installed and ads work fine on that.

tmancey commented 4 years ago

@MeetPing If you could confirm the version number for your release build that would be great. Thanks

bajtos commented 4 years ago

Hello, I am using the following version of Brave:

Version 1.5.115 Chromium: 80.0.3987.149 (Official Build) (64-bit)

My Windows 10 version is 1909 (build 18363.752).

My country is set to Czech Republic.

Information from https://www.iplocation.net/:

ipaddress

When I set the regional format to English (United States), Brave says that rewards are not available in my region.

When I change the regional format to Czech (Czechia), Brave rewards are enabled for me.

shackra commented 3 years ago

I see the ads, but my friend which use Windows 10 can not see them, we both live in Costa Rica but in different zones (He lives in Heredia and I live in San José)

basically, this seems to be an issue of locales, I will match his locales and try again

shackra commented 3 years ago

matching the locale on WIndows 10 (Español (Costa Rica) instead of Español (Latinoamerica)) fixed the issue for him.

tmancey commented 3 years ago

@shackra Thank you for updating us, and apologies for the delay as we have been hard at work on the next release. If I can be of assistance in the future please do reach out.