Tapping Braze notification on Android doesn't open the app

[wrbl606]

After tapping a push notification delivered by Braze on an Android device the app doesn't start. It doesn't look like it crashed, just the activity is closed immediately after start. The app is behaving the same for all available interaction modes available in the web creator.

Tested on modes:

• Open App
• Redirect to Web URL (with "Open Web URL Inside App" enabled and disabled)
• Deep Link Into Application

As the app closes so quickly, Flutter engine doesn't even start, so it's (most probably) not caused by the Dart code.

Here are some relevant logcat logs:

• logs including app's package name:

  12-16 11:11:10.281 12185 12185 I Braze v23.2.0 .BrazePushReceiver: Received broadcast message. Message: Intent { act=com.appboy.action.APPBOY_PUSH_CLICKED cmp=*PACKAGE_NAME*/com.braze.push.BrazePushReceiver (has extras) }
  12-16 11:11:10.353  1672  1730 D ArtManagerInternalImpl: /data/misc/iorapd/*PACKAGE_NAME*/1/com.braze.push.NotificationTrampolineActivity/compiled_traces/compiled_trace.pb doesn't exist
  12-16 11:11:10.353  8294  9550 D RecentTasksList: dumpTasks# id=174, cmp=ComponentInfo{*PACKAGE_NAME*/com.braze.push.NotificationTrampolineActivity}, uid=0, locked=false, isAppLocked=false;
  12-16 11:11:10.354  1672  1776 I ===> HoustonPackage: addLaunchTimeInfo: for *PACKAGE_NAME*/com.braze.push.NotificationTrampolineActivity isCold:false launchTime:108
  12-16 11:11:10.354  1672  1776 I 322     : *PACKAGE_NAME*#-1#108
  12-16 11:11:10.354  1672  1730 I ActivityTaskManager: Displayed *PACKAGE_NAME*/com.braze.push.NotificationTrampolineActivity: +108ms
  12-16 11:11:10.494  1672  1716 D OpRestartProcessManager: Duration is too short, ignore : 246 in *PACKAGE_NAME*
  12-16 11:11:10.495  1672 17471 W ActivityTaskManager: Duplicate finish request for r=ActivityRecord{8609209 u0 *PACKAGE_NAME*/com.braze.push.NotificationTrampolineActivity t174 f}}
  12-16 11:11:10.497  1672  1774 I OpMotorManagerService: notifyActivityChanged: mBackgroudPkg = *PACKAGE_NAME* mFocusPkg = net.oneplus.launcher mIsSplitMode = false mBackActivity = com.braze.push.NotificationTrampolineActivity mFocusActivity = net.oneplus.launcher.Launcher

• logs including Braze (case-insensitive) string:

  12-16 11:21:49.174 12185 25223 I Braze v23.2.0 .BrazeFirebaseMessagingService: Got remote message from FCM: {a=test, p=0, t=*APP_NAME*, _ab=true, cid=*PROBABLY_SENSITVE_ID*, ab_nc=com_appboy_default_notification_channel}
  12-16 11:21:49.176 12185 24404 I Braze v23.2.0 .BrazePushReceiver: Received broadcast message. Message: Intent { act=firebase_messaging_service_routing_action (has extras) }
  12-16 11:21:49.177 12185 24404 I Braze v23.2.0 .BrazePushReceiver: Push message payload received: Bundle[{a=test, p=0, t=*APP_NAME*, _ab=true, cid=*PROBABLY_SENSITVE_ID*, ab_nc=com_appboy_default_notification_channel}]
  12-16 11:21:49.410 12185 24404 I Braze v23.2.0 .z0: Event was published, but no subscribers were found. Saving event for later publishing to a matching subscriber. Event class: class com.braze.events.BrazePushEvent
  12-16 11:21:58.507 12185 12185 I Braze v23.2.0 .BrazePushReceiver: Received broadcast message. Message: Intent { act=com.appboy.action.APPBOY_PUSH_CLICKED cmp=*PACKAGE_NAME*/com.braze.push.BrazePushReceiver (has extras) }
  12-16 11:21:58.508 12185 12185 I Braze v23.2.0 .z0: Event was published, but no subscribers were found. Saving event for later publishing to a matching subscriber. Event class: class com.braze.events.BrazePushEvent
  12-16 11:21:58.509 12185 24408 I Braze v23.2.0 .Braze: Logging push click. Campaign Id: *PROBABLY_SENSITVE_ID*
  12-16 11:21:58.509 12185 12185 I Braze v23.2.0 .BrazeNotificationUtils: Not handling deep links automatically, skipping deep link handling
  12-16 11:21:58.509 12185 24408 I Braze v23.2.0 .y0: Requesting trigger update due to trigger-eligible push click event
  12-16 11:21:58.521 12185 24408 I Braze v23.2.0 .t: New session created with ID: *SESSION_ID*
  12-16 11:21:58.521 12185 24408 I Braze v23.2.0 .o: Location collection disabled via sdk configuration.
  12-16 11:21:58.522 12185 24408 I Braze v23.2.0 .o: Did not request single location update. Location collection is disabled.
  12-16 11:21:58.523 12185 24408 I Braze v23.2.0 .z0: Event was published, but no subscribers were found. Saving event for later publishing to a matching subscriber. Event class: class com.braze.events.SessionStateChangedEvent
  12-16 11:21:58.533 12185 24408 I Braze v23.2.0 .p: Completed the openSession call. Starting or continuing session *SESSION_ID*
  12-16 11:21:58.699 12185 24405 I Braze v23.2.0 .a0: Updating offline Content Cards for user with id: 
  12-16 11:21:58.712 12185 24607 I Braze v23.2.0 .z0: Event was published, but no subscribers were found. But not saving event for publishing later. Event class: class com.braze.events.NoMatchingTriggerEvent
  12-16 11:21:58.712 12185 24607 I Braze v23.2.0 .z0: Event was published, but no subscribers were found. But not saving event for publishing later. Event class: class com.braze.events.NoMatchingTriggerEvent
  12-16 11:21:59.433 12185 24408 I Braze v23.2.0 .z0: Event was published, but no subscribers were found. But not saving event for publishing later. Event class: class com.braze.events.NoMatchingTriggerEvent

App setup:

• Braze Flutter plugin version: ^2.5.0. We're planning to switch to 3.0.0 soon, but previous version of the plugin is already live on user devices, so any remote (hot)fixes will be appreciated.
• Native Segment-Braze integration version: com.appboy:appboy-segment-integration:14.0.0

[hokstuff]

Hi @wrbl606,

I have a few questions around your setup and the issues you're facing:

1. To clarify, you are using the Braze Flutter plugin alongside the Segment-Braze integration? Does that mean you're integrating Segment-Braze-iOS and Segment-Braze-Android directly into the native layers?
2. Are you facing the same issue with push notifications on both iOS and Android in the Flutter Braze plugin 2.5.0?
3. Have you ever gotten push notifications to work in your app? Do other Braze features currently work in your app (setting user attributes, logging events)?
4. Have you already followed all of the Flutter Android setup instructions (you need to integrate push notifications via the native layer)?

To get quicker support on this issue, it might be easier to reach out to the Support team via support@braze.com, since I believe there might be a lot of back and forth on this issue.