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braze-inc / braze-react-native-sdk

Public repo for the Braze React Native SDK
https://www.braze.com
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[Bug]: Braze Authentication Error when app is on the background #260

Open martin-mentormate opened 2 months ago

martin-mentormate commented 2 months ago

Which Platforms?

Android

Which React Native Version?

0.73.4

Which @braze/react-native-sdk SDK version?

11.0.0

Repro Rate

50%

Steps To Reproduce

Example:

  1. Generate brazeToken
  2. import Braze from "@braze/react-native-sdk".
  3. Braze.enableSDK()
  4. Braze.addListener(Braze.Events.SDK_AUTHENTICATION_ERROR, authFailure => console.log(authFailure))
  5. Braze.changeUser(id, brazeToken)
  6. Braze.setSdkAuthenticationSignature(brazeToken)
  7. Braze.requestContentCardsRefresh()
  8. Run the app and leave it in the background
  9. After the brazeToken expires, braze error 22 is thrown

Expected Behavior

The Braze SDK doesn't log errors when the user is inactive.

Actual Incorrect Behavior

The Braze SDK detects when the token expires and logs errors even if we have already received all campaigns, have loaded the all content cards and user is inactive.

Verbose Logs

No response

Additional Information

This issue started to appear after we migrated 8.0.0 -> 9.2.0. Later we migrated to 11.0.0 (currently latest), but we are still experiencing the same errors. There are no breaking changes mentioned for Android in the change log - https://www.braze.com/docs/developer_guide/platform_integration_guides/react_native/changelog. It is also important to point out that we are not receiving errors on iOS.

jerielng commented 1 month ago

@martin-mentormate Could you send in some verbose logs to support@braze.com to confirm if there are any issues with the request behavior? It sounds like expected behavior since the SDK was able to receive a valid auth error from the server.