[Bug]: Campaign not triggered by custom event

[catach]

Platform

iOS

Platform Version

16.2

Braze SDK Version

5.10.1

Xcode Version

14.2

Computer Processor

Apple (M1)

Repro Rate

100%

Steps To Reproduce

1. Call AppDelegate.braze?.logCustomEvent(name: "MobileEditProfile", properties: nil)
2. Get [braze] No matching trigger for event.

There is a campaign waiting for the even as a trigger. IT works with Dev keys, but not on Prod

Expected Behavior

Receive the campaign in-app message

Actual Incorrect Behavior

Nothing happens

Verbose Logs

023-02-15 13:52:35.913194-0500 StrideDrive[20226:168114] [braze] Logged event:
- userId: x
- sessionId: x
- time: 2023-02-15 18:52:35 +0000
- data: custom(name: "MobileEditProfile", properties: nil)
2023-02-15 13:52:35.914167-0500 StrideDrive[20226:168114] [braze] No matching trigger for event.
- event: event(BrazeKit.Events.Event(userId: Optional("x"), sessionId: , data: BrazeKit.Events.Event.Data.custom(name: "MobileEditProfile", properties: nil)))
2023-02-15 13:52:42.656277-0500 StrideDrive[20226:168462] [braze] [http] request POST sdk.iad-03.braze.com/api/v3/data:
- Headers:
  - Content-Type: application/json
  - X-Braze-Api-Key: 
- Body:
{
  "api_key" : "",
  "app_version" : "23.2.1",
  "app_version_code" : "23.2.1.0",
  "device_id" : ,
  "events" : [
    {
      "data" : {
        "n" : "MobileEditProfile"
      },
      "name" : "ce",
      "session_id" : ,
      "time" : 1676487155.9089999,
      "user_id" : 
    }
  ],
  "sdk_version" : "5.9.1",
  "time" : 1676487162.6545081
}
2023-02-15 13:52:42.744224-0500 StrideDrive[20226:168378] [braze] [http] response 201 sdk.iad-03.braze.com/api/v3/data
- Headers:
  - Accept-Ranges: bytes
  - Cache-Control: max-age=0, private, must-revalidate
  - Content-Encoding: gzip
  - Content-Type: application/json
  - Date: Wed, 15 Feb 2023 18:52:42 GMT
  - Etag: W/"44136fa355b3678a1146ad16f7e8649e"
  - Server: nginx
  - Strict-Transport-Security: max-age=31536000; includeSubDomains
  - Vary: Origin,Accept-Encoding
  - Via: 1.1 varnish
  - x-cache: MISS
  - x-cache-hits: 0
  - x-request-id: 
  - x-runtime: 0.024821
  - x-served-by: cache-atl18420-ATL
  - x-timer: S1676487163.713566,VS0,VE40
- Body:
{

}

Additional Information

It works using AppBoySDK. The log is from 5.9.0, but I tested it on 5.10.1, and it doesn't work.

[hokstuff]

Hi @catach,

Can you contact support@braze.com around this issue? Depending on what you mean by works with Dev keys, but not on Prod it is possible that this behavior is as-expected based on how your campaign is set up on the Braze Dashboard, and our Support team can better assist you with that.

In your response, can you add information including:

• Your campaign links and the links to the dev vs prod App Groups you are referencing
• Verbose logs from the start of the session (which includes the Trigger sync) to see if the campaign gets sent down from server
• Have you successfully integrated the Braze SDK in a previous version, or is this issue only arising after you attempted to migrate from the Appboy SDK (via this guide)

Thanks!

[catach]

Ok, thanks. Yes, it works with AppBoy SDK (dev and prod APN/config) but not BrazeSDK. I'm already in contact with support.