brettkromkamp / contextualise

Contextualise is an effective tool particularly suited for organising information-heavy projects and activities consisting of unstructured and widely diverse data and information resources
https://contextualise.dev/
MIT License
1.05k stars 44 forks source link

Internal Server Error #53

Closed zhuliangbing closed 4 years ago

zhuliangbing commented 4 years ago

I have created a new topic map. When adding a new topic, the following error appears: ———————————————————————————————— Internal Server Error Something has gone wrong. Get in touch with Support if the problem persists. Find your way back home.

brettkromkamp commented 4 years ago

@zhuliangbing I cannot reproduce the error after creating a new topic map and adding a topic to it. I'll review the error logs. Perhaps you could record a quick screen cast in which you reproduce the error? Just to be sure... this was over at https://www.contextualise.dev/ or have you installed Contextualise and the error happened locally?

brettkromkamp commented 4 years ago

@zhuliangbing What fields are you providing? Topic name, the (generated) topic identifier and perhaps the topic's text? Any changes to the default advanced settings? Are you using a language other than English? Anyway... any additional info to try to determine what the problem is would be great :)

zhuliangbing commented 4 years ago

when I create a new topic at https://contextualise.dev whether it's a new Chinese or English topic,there is a "Internal Server Error".See attachment screenshot for details,please.Thank you very much!   Liangbing Zhu

------------------ 原始邮件 ------------------ 发件人: "Brett Alistair Kromkamp"<notifications@github.com>; 发送时间: 2020年3月5日(星期四) 凌晨1:42 收件人: "brettkromkamp/contextualise"<contextualise@noreply.github.com>; 抄送: "剑魂"<272999579@qq.com>;"Author"<author@noreply.github.com>; 主题: Re: [brettkromkamp/contextualise] Internal Server Error (#53)

I cannot reproduce the error after creating a new topic map and adding a topic to it. I'll review the error logs. Perhaps you could record a quick screen cast in which you reproduce the error? Just to be sure... this was over at https://www.contextualise.dev/ or have you installed Contextualise and the error happened locally?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe.

brettkromkamp commented 4 years ago

@zhuliangbing I don't see the attachment. But, regardless, just attempting to create a topic should obviously not cause an error. Problem is that I cannot reproduce and I am seemingly not seeing anything out of the ordinary in the (error) logs. But, I'll take a closer look at this part of the code base (https://github.com/brettkromkamp/contextualise/blob/edf70f7c35bb9c6efccd0bdd4bb5ccb6a025743d/contextualise/topic.py#L199) and see if I can see anything suspicious :)

brettkromkamp commented 4 years ago

@zhuliangbing Although I haven't found anything specific that is causing the bug you've described I have refactored the code in this part of the application a bit. Could you try again to create a topic and let me know if it still fails?

zhuliangbing commented 4 years ago

@Brett,When I create a new topic, I still report an error as follows:

Internal Server Error

Something has gone wrong. Get in touch with Support if the problem persists. Find your way back home.

URL:https://contextualise.dev/topics/edit/4/home

——————————————————————————————————————————————————————————————

------------------ 原始邮件 ------------------ 发件人: "Brett Alistair Kromkamp"<notifications@github.com>; 发送时间: 2020年3月8日(星期天) 下午2:56 收件人: "brettkromkamp/contextualise"<contextualise@noreply.github.com>; 抄送: "剑魂"<272999579@qq.com>;"Mention"<mention@noreply.github.com>; 主题: Re: [brettkromkamp/contextualise] Internal Server Error (#53)

@zhuliangbing Although I haven't found anything specific that is causing the bug you've described I have refactored the code in this part of the application a bit. Could you try again to create a topic and let me know if it still fails?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

brettkromkamp commented 4 years ago

@zhuliangbing Very frustrating (as I cannot reproduce the bug). Could you signup (i.e., create a new user) and try again and see if the problem persists?

brettkromkamp commented 4 years ago

Not reproducible.