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brimdata / zui

Zui is a powerful desktop application for exploring and working with data. The official front-end to the Zed lake.
https://www.brimdata.io/download/
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Config journal unavailable after 10 attempts #2631

Open AleczPatricio opened 1 year ago

AleczPatricio commented 1 year ago

Al intentar abrir un archivo de tipo .pcap Brim me muestra el mensaje "Config Journal unavailable after 10 attemps" (ver la imagen adjunta).

He visto la documentacion de resolución de problemas pero no aparece algo similar. He probado reinstalando brim y no ha funcionado. He revisado la configuración y se ve todo en orden.

Quedo atento a sus comentarios.

Saludos.

philrz commented 1 year ago

@AleczPatricio: Some questions to help us narrow down the problem.

  1. Are you running on macOS, Windows, or Linux?
  2. Are you running regular Brim or Zui Insiders? I know you opened up this issue in the Brim repo so I assume it's the former, but many of our users have started using Zui Insiders to "beta test" newer features, so wanted to be sure. Please share the version info from the "About" pull-down menu.
  3. Is this problem specific to one particular pcap, or are you unable to import any pcaps into the app? Just to be sure, https://wiki.wireshark.org/uploads/__moin_import__/attachments/SampleCaptures/smtp.pcap is a publicly-available pcap that I know for certain drags successfully into Brim, so try that and if for some reason that doesn't work for you either it would help us narrow down the problem.

Once I've heard back from you with those details we can further debug.

sorokinmsu commented 1 year ago
  1. Windows 10
  2. Brim image
  3. i am import any pcaps into the app image
sorokinmsu commented 1 year ago

In developer tools image

philrz commented 1 year ago

@sorokinmsu: Thanks for the detail. We've now had a few of these incidents reported but have been unable to reproduce it in-house. As mentioned in the prior comment, perhaps the best way to get you working again would be to try Zui Insiders (https://github.com/brimdata/zui-insiders) since it has equivalent/more functionality than Brim but its Zed lake storage (where this error is coming from) is several months newer and therefore whatever triggered the problem you're seeing has likely already been fixed. Zui Insiders is beta-like software in preparation for the arrival of Zui v1.0 which will take the place of Brim going forward. That Brim/Zui transition is set to happen within a couple weeks so you could also wait for that. Finally, if you'd like to help us figure out the problem on the Brim software you're running today, the most helpful thing you could do would be to quit the app and then ZIP up the %APPDATA%\Brim directory and send it to us so we can see if the Zed lake storage is somehow corrupted. I understand that due to the sensitive nature of data often imported into Brim this may not be feasible, though. If it's something you'd be willing to do through a more private channel, you could send it to us either through the Brim public Slack (I'm @Phil Rzewski on there) or email it to support@brimdata.io.

philrz commented 1 year ago

@AleczPatricio @sorokinmsu: As you may have seen, Zui v1.0.0 has been released. Therefore, if you've not already tried Zui Insiders, you should be able to use the GA Zui v1.0.0 instead (and on Windows for instance, Brim v0.31.0 will automatically download & install Zui next time you launch it while connected to the Internet). It would help to know if you can successfully import pcaps now or if we still have a bug here. Will wait for your reply. Thanks!

philrz commented 1 year ago

@AleczPatricio @sorokinmsu: Have either of you been able to try Zui and confirm if you can import pcaps successfully now?