Metrics and graphics under menu button Bürokratt

[PaulaMerle]

HIDE FOR RELEASE 2.0 AND PROCEED LATER

AS AN Analytic module user I WANT TO have predefined chat-related metrics under Bürokratt SO THAT I can visualize them easily by clicking on the desired metric.

Acceptance Criteria

General requirements

• [x] A separate sub-page for chat-specific analytics on GUI-side
• [ ] Appropriate graph displayed according to selected metric and periods
• [x] When selected period is 1 day (today, yesterday or from calendar), the chart is displayed on hourly bases
• [x] #6 is taken into consideration
• [x] Chosen selection of metrics can be downloaded as CSV - https://github.com/buerokratt/Analytics-Module/issues/14

User selections for graphics to be shown

• [x] Menu button Bürokratt is highlighted
• [x] Three drop-down menus available as shown on prototype:
  1. -- vali mõõdik -- (choose metric)
  2. -- lisavalikud -- (additional options)
  3. -- vali periood -- (choose period)
• [x] options in -- choose metric --:
  1. intents (Teemad)
  2. Sessioonid (sessions)
  3. byk average response speed (Bürokrati keskmine vastamise kiirus)
  4. percentage of questions correctly understood by the byk (Õigesti mõistetud küsimuste %)
• [x] additional options with tickbox for Intents:
  1. order of intents by usability (Teemad kasutatavuse järgi)
  2. new intents (Uued treenitud teemad)
  3. modified intents (Muudetud teemad)
  4. average number of intents in a chat (Keskmine tuvastatud teemade arv ühes vestluses)
• [x] additional options with tickbox for Sessions:
  1. average time of session when CSA involved (Keskmine aeg, Bürokratt + nõustaja)
  2. average time of session with only Bürokratt involved, incl closed by Bürokratt (idle sessions) (Keskmine aeg, ainult Bürokratt)
  3. average time of session, closed by customer (Keskmine aeg Bürokratiga, kliendi lõpetatud)
• [x] options in -- vali periood --:
  1. today (Täna)
  2. yesterday (Eile)
  3. last 30 days (Viimased 30 päeva)
  4. selected months - from datepicker or any other possibility (Valitud kuud)
  5. selected period - from datepicker (Valitud periood kalendrist)
• [x] appropriate graph displayed according to selected metric and periods
• [x] when selected period is 1 day (today, yesterday or from calendar), the chart is displayed on hourly bases
• [x] https://github.com/buerokratt/Analytics-Module/issues/6 is taken into consideration

GUI

• [ ] i18n used
• [ ] Dropdown values as pre-defined configurable settings, no database used
• [ ] Choose from D3 library and https://canvasjs.com/react-charts/ to produce graphs
• [ ] Make REST requests to fetch appropriate data to produce graphs based on User's current selection

DSL

General agreements

• [ ] Ruuter REST endpoints to produce data for every metric
• [ ] REST endpoints as CSV, use Handlebars DSLs or Javascript on Nodejs for chosen metrics provided in CSV instead of JSON, applies on all REST endpoints in the scope of this issue

REST services

• [x] #39

[turnerrainer]

These predefined selections currently all have corresponding matches in a PostgreSQL database.

[baha-a]

Blocked because intents data is not available currently according to issue #29 & this comment.

[PaulaMerle]

Please hide this page for release 2.0, will be taken into work later.

[1AhmedYasser]

@ExiRain Could you please remove /burokratt from menu and add a new version

{
   "id":"analytics",
   "label":{
      "et":"Analüütika",
      "en":"Analytics"
   },
   "path":"/analytics",
   "children":[
      {
         "label":{
            "et":"Ülevaade",
            "en":"Overview"
         },
         "path":"/overview"
      },
      {
         "label":{
            "et":"Vestlused",
            "en":"Chats"
         },
         "path":"/chats"
      },
      {
         "label":{
            "et":"Bürokratt",
            "en":"Burokratt"
         },
         "path":"/burokratt"
      },
      {
         "label":{
            "et":"Tagasiside",
            "en":"Feedback"
         },
         "path":"/feedback"
      },
      {
         "label":{
            "et":"Nõustajad",
            "en":"Advisors"
         },
         "path":"/advisors"
      },
      {
         "label":{
            "et":"Avaandmed",
            "en":"Reports"
         },
         "path":"/reports"
      }
   ]
}

this part

{
    "label":{
          "et":"Bürokratt",
           "en":"Burokratt"
        },
       "path":"/burokratt"
}

[ExiRain]

Updated menu package to v0.1.4 with changes. Also PR under simple cvi implementation