Show information about chat forwarding and takeover

[rasmusei]

AS AN Administrative User I WANT TO see information about chat forwarding and takeover with timestamp SO THAT I can know who forwarded or took over chats and when

Acceptance Criteria

• [ ] In active chat it is shown who forwarded chat and to whom with timestamp (User1 forwarded chat to User2) "Kasutaja1 suunas vestluse Kasutajale2 dd.MM.yyyy HH:mm:ss"
• [ ] In active chat it is shown who took over chat and to whom with timestamp (User1 took over chat from User2) "Kasutaja1 võttis vestluse üle Kasutajalt2 dd.MM.yyyy HH:mm:ss"
• [ ] In active chat, when User forwards chat to some one else then it is shown who forwarded chat and to whom with timestamp (User1 forwarded chat from User2 to User3) "Kasutaja1 suunas vestluse Kasutajalt2 Kasutajale3 dd.MM.yyyy HH:mm:ss"
• [ ] Information about forwarding and takeover is also displayed in chat history
• [ ] In active chat End User sees only that the chat has been forwarded to other CSA as it is now - "Vestlus on üle antud teisele nõustajale"

GUI

• [ ] According to Figma design, information about forwarding must be visually distinct
• [ ] Appropriate information as part of chat messages

DSL

• [ ] Use an existing Ruuter v1 endpoint cs-get-chat-by-id to display chat status changes in back-office
• [ ] Make an additional entry to message database table when chat has been forwarded by one CSA to another
• [ ] Make an additional entry to message database table when chat has been taken over by one CSA from another

[helemand]

POST cs-redirect-chat endpoint accepts additional fields for chat forwarding information

curl --location --request POST 'https://localhost:8445/cs-redirect-chat' \
--header 'Cookie: JSESSIONID=2991711AB1D8A47D97A9A10C21A3F482; chatJwt=eyJhbGciOiJSUzI1NiJ9.eyJzdWIiOiIiLCJjaGF0SWQiOiIwMWIwMzEzYi03MzIxLTQzOTctOWJjYS1jYWM1OWE1ODlmMTYiLCJpc3MiOiJieWsuYnVlcm9rcmF0dC5lZSIsImZvcndhcmRUbyI6IiIsImV4cCI6MTY3Mzk2MTMxOSwiaWF0IjoxNjczOTU0MTE5LCJqdGkiOiJmZDg5YzhjYy1kN2YwLTQ2NWEtYjljMi1jZjI1MzVhZTdmMmYifQ.LQILxR0ZFtssPF0ZoW_C-1tl63MQK4JpBgKxV6g2gMCcYuapT6KeKqBBYy2Z9cFmbC8mTz0K-Y1H8kTIEYoIZ2SsLDdCyy0PJMnlgGamRyxmsDaaAXUGS3gpwrrJQv8QE5dGyPFT8E3bglNErMUb3FfDX0JB3urexWGOTEsy0w8oRbanO2P4BfaCKNCyL4NdAq_vrhP8NVoArhxHfkIsLnErlhJDTMkDcFIQi9Fn2q29hgnvvdVl3mnryq9f3UjogM9Bz5DBg9GAMsE7EySAaFXOIWTVPQgEYoA7WY23iA3mfecmE2lgiX4zdaL1jkMiQlGj0hW95wpMEuJyPLVEpQ; customJwtCookie=eyJhbGciOiJSUzI1NiJ9.eyJzdWIiOiIiLCJpZENvZGUiOiJFRTQ5NjAyMTMwODE3IiwiZGlzcGxheU5hbWUiOiJKdXNlciIsImlzcyI6ImJ5ay5idWVyb2tyYXR0LmVlIiwiZXhwIjoxNjczOTYxODM2LCJsb2dpbiI6Ikp1c2VyIiwiaWF0IjoxNjczOTU0NjM2LCJjc2FFbWFpbCI6IiIsImp0aSI6Ijc3ZjI3NmVmLTE0NDYtNGZlYi05MjY4LTA1ZWYzMmI2YjRmMCIsImF1dGhvcml0aWVzIjpbIlJPTEVfQURNSU5JU1RSQVRPUiIsIlJPTEVfU0VSVklDRV9NQU5BR0VSIiwiUk9MRV9DVVNUT01FUl9TVVBQT1JUX0FHRU5UIiwiUk9MRV9DSEFUQk9UX1RSQUlORVIiLCJST0xFX0FOQUxZU1QiXSwiY3NhVGl0bGUiOiIifQ.UdUrUWttVa2G9RGIIDkgWP7emJ7SUnNwFAHFXbs0Oj9SF3TsWWxPQWea0Mb0xo5w9-Rn76-rIzol8uxpb0QmivBSN6YDz-J9J0REgSQu1zAMHRpPVY0u6b8VBMU92hHFTRe2y2_d6JQTpjaPlEGs45WyUQMJ2SwaJfgSIqZA_zCK-b3G5-w-4cg0jOaOp3QiH7gV-HE1T28nU7bI_EuGhVbUcWZrc7BTaA7BY-tyqBhdgR5sX00ucopDkrzyvTarXIjXOdMcU_TK3qDO-VAA-L0bs_Wdj5bBX47l13X8cAJeDpVNDJcrjzMgZTE5UIQ91zwx4qHvhUcL0kq-uwSbsg' \
--header 'Content-Type: application/json' \
--data-raw '{
    "id": "8cecdc84-57fb-4f18-845e-5ca0be3d6223",
    "customerSupportDisplayName": "someCsaAgent",
    "customerSupportId": "EE49902206520",
    "forwardedByUser": "someAdminUser",
    "forwardedFromCsa": "csa1",
    "forwardedToCsa":  "csa2"
}'

Chat forwarding information can be read from messages endpoints For examplecs-get-messages-by-chat-id returns the following data:

{
    "data": {
        "cs_get_messages_by_chat_id": [
            {
                "id": "f25ea8f0-ed23-4abf-9f76-d99b21094d69",
                "chatId": "8cecdc84-57fb-4f18-845e-5ca0be3d6223",
                "content": "hello",
                "event": "",
                "authorId": "",
                "authorTimestamp": "2023-01-18T12:56:52.159+00:00",
                "authorFirstName": "",
                "authorLastName": "",
                "authorRole": "end-user",
                "forwardedByUser": "someAdminUser",
                "forwardedFromCsa": "csa1",
                "forwardedToCsa": "csa2",
                "rating": "",
                "created": "2023-01-18T12:56:52.895+00:00",
                "updated": "2023-01-18T12:56:52.909+00:00"
            }
        ]
    },
    "error": null
}

[ceirowe]

@rasmusei Prototype updated according to AC-s.

[janinakimtrohlev]

BUG - If i worward chat to another CSA it forwarded but it doesn´t show to whom with timestamp. Also if i´m the person to whom chat is forwarded there is no information about who forwarded with timestamp. Should be in active chat it is shown who forwarded chat and to whom with timestamp (User1 forwarded chat to User2) "Kasutaja1 suunas vestluse Kasutajale2 dd.MM.yyyy HH:mm:ss"

[janinakimtrohlev]

BUG - there is no information about forwarding chat in chat history. Should be Information about forwarding and takeover is also displayed in chat history

[janinakimtrohlev]

BUG - I forwarded chat to another CSA but in widget the notification doesn´t come. Should be in active chat End User sees only that the chat has been forwarded to other CSA as it is now - "Vestlus on üle antud teisele nõustajale"

[1AhmedYasser]

BUG - If i worward chat to another CSA it forwarded but it doesn´t show to whom with timestamp. Also if i´m the person to whom chat is forwarded there is no information about who forwarded with timestamp. Should be in active chat it is shown who forwarded chat and to whom with timestamp (User1 forwarded chat to User2) "Kasutaja1 suunas vestluse Kasutajale2 dd.MM.yyyy HH:mm:ss"

@janinakimtrohlev @varmoh @turnerrainer Working as expected on the local side, please recheck it again on the play environment, also this has been previously reported here https://github.com/buerokratt/Buerokratt-Chatbot/issues/101#issuecomment-1621392082, and the current situation on play is that it does not show at all at the moment

[1AhmedYasser]

BUG - there is no information about forwarding chat in chat history. Should be Information about forwarding and takeover is also displayed in chat history

@janinakimtrohlev @varmoh @turnerrainer Retested and its working perfectly on the local side as shown in the image, please recheck it again on the play environment

[1AhmedYasser]

BUG - I forwarded chat to another CSA but in widget the notification doesn´t come. Should be in active chat End User sees only that the chat has been forwarded to other CSA as it is now - "Vestlus on üle antud teisele nõustajale"

@janinakimtrohlev @varmoh @turnerrainer Retested and its working perfectly on the local side as shown in the image, please recheck it again on the play environment

[janinakimtrohlev]

tested and works