Forward/download finished chat

rasmusei commented 2 years ago

~AS AN End User~ ~I WANT TO be able to forward finished chats to my email or download it to my device~ ~SO THAT I can read it later and/or keep it as a proof when needed~

User story updated 13.10.2023

AS AN End User I WANT TO download my finished chats SO THAT I can read it later and/or keep it as a proof when needed

Acceptance Criteria

[x] When the chat is ended Chatbot displays 2 options 1) Send chat in uneditable format to email ; 2) Download chat in uneditable format to End Users device (pdf)
[x] Messages have clear distinction with timestamp.
[ ] When End User chooses email option and email has been provided during the chat (with contact information), then the email field should be prefilled with the last email provided and it must be editable by the End User.
[ ] When End User chooses email option and email has not been provided during the chat then End User must fill the email field

PDF file AC

[x] Each file must contain only these values in Estonian: Autor (author), Sõnum (message), Aeg (timestamp)
[x] Each file must contain only information about that particular chat
[x] File must display letters, spaces and other characters properly
[x] File must contain information about message writer (CSA, Bürokratt or End User). If it's Bürokratt, then display "Bürokratt", if it's End User then display "Klient", if it's CSA then there are multiple options depending on the selection under Haldus-Vestlusrobot-Seaded 1) When either Kuva nõustaja nimi or Kuva nõustaja tiitel is selected, then display according to selections 2) When both are selected, then display title and name (space between) 3) When neither is selected, then display "Klienditeenindaja"
[x] Each message must contain time and date - hh:mm:ss DD.MM.YYYY
[x] When an event is triggered (ask for contact or authentication) then display this information in the message column.
[x] Replace event names with Estonian versions. 1) contact-information - "Kontakti küsimine" 2) requested-authentication - "Autentimine" 3) redirected - "Vestluse suunamine" 4) contact-information-fulfilled - "Kontaktinfo täidetud" 5) contact-information-rejected - "Kontaktinfo edastamisest loobuti"

GUI

[ ] According to Figma design
[ ] Make a REST request containing chat ID and email to send to

DSL

Ruuter

[ ] Endpoint /chat/download to provide full chat history of End User's current chat session with chat status ended - @turnerrainer
[ ] Add appropriate headers for the browser to treat Ruuter response as a downloadable attachment - @turnerrainer

Data Mapper or Nodejs

[ ] Generate styled HTML table based on chat history to keep output readable via /download/chat - @turnerrainer
[ ] Convert HTML output to non-editable PDF via /convert/pdf with POST body defining the content and type of input (HTML) - @turnerrainer

turnerrainer commented 2 years ago

@rasmusei I strongly suggest not to send conversations to any email addresses provided by the End User. These emails would be sent and signed by Bürokratt / RIA, making it a great tool for anyone with not the greatest intentions.

rasmusei commented 1 year ago

@turnerrainer why it has to be signed by Bürokratt/RIA? Anyone can make a screenshot any time anyway.

turnerrainer commented 1 year ago

@turnerrainer why it has to be signed by Bürokratt/RIA? Anyone can make a screenshot any time anyway.

@rasmusei we are talking about different things.

helemand commented 1 year ago

GET download-chat

curl --location --request POST 'http://localhost:9090/download-chat' \
--header 'Cookie: testCookie' \
--header 'Content-Type: application/json' \
--data-raw '{
    "chatId": "da887028-e0ff-489a-b1b9-927a11c5bfa6"
}'

Responds with PDF file.

sergeirudz commented 1 year ago

PR: https://github.com/buerokratt/Chat-Widget/pull/19

ffrose commented 1 year ago

BUG - Downloading chat button is not functional. Same as trying to forward to email, "KINNITA" button is not functional.

1AhmedYasser commented 1 year ago

@turnerrainer @varmoh Downloading Chat is working on the local side, please recheck the data mapper to be on the latest version and try again, as for the email forward, posted the topic on teams

janinakimtrohlev commented 1 year ago

@varmoh Can you please check download? Because it is not working right now

rasmusei commented 1 year ago

@1AhmedYasser when I download the chat, it creates a PDF file, but it's broken and cannot be opened. If you try it on the local side, does your file open and have some content?

1AhmedYasser commented 1 year ago

@rasmusei yes on local its downloaded and content is shown

rasmusei commented 1 year ago

@KlviG please check it and check the logs

rasmusei commented 1 year ago

Leave out sending email to the End User in this stage

janinakimtrohlev commented 11 months ago

BUG - As End User I Downloaded chat. It is in PDF format. But I can´t open this. It gives error.

Also as we leave email sending function, please hide the button to send chat by email until we do the functionality.

turnerrainer commented 10 months ago

@varmoh to validate file downloading part in dev, should be working correctly according to @1AhmedYasser

rasmusei commented 10 months ago

@janinakimtrohlev please test it

janinakimtrohlev commented 9 months ago

The example of Chat History

chat-history .pdf

janinakimtrohlev commented 8 months ago

BUG - right now if as End User I close the chat and want to download it, then it download it , but after it opening it gives an error.

1AhmedYasser commented 8 months ago

BUG - right now if as End User I close the chat and want to download it, then it download it , but after it opening it gives an error.

Working on local side, need to check with @varmoh on dev environment @varmoh please also make sure to rebuild data mapper to the latest changes because the latest bahaa pr on this task changes parts of it in this PR https://github.com/buerokratt/DataMapper/pull/22

janinakimtrohlev commented 8 months ago

I tested and I can download the chat and open it. It's okey with that. But there is another BUG. BUG - In settings i Put to show CSA title and name. In chat it shows normally, but if I download the chat it shows only title. Should be if it is putted to show title and name, then in downloaded chat it should also show them.