Bot has to ask from end-user weather to forward the chat to back-office

buerokratt / Buerokratt-Chatbot

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Bot has to ask from end-user weather to forward the chat to back-office #664

Closed PaulaMerle closed 1 month ago

PaulaMerle commented 5 months ago

BUG description: in case bot cannot reply, it automatically forwards the chat to the back-office. In case no CSAs are available, contact information is asked and chat is closed automatically.

Should be: in case bot cannot reply, it must ask from end-user, if he/she wants the chat to be forwarded to the back-office. Chat will be forwarded only after positive answer is received from the end-user, otherwise the chat will remain open.

jaX10bt commented 1 month ago

Blocked

Unable to test because whenever the bot can not answer, the chat is sent to LLM

turnerrainer commented 1 month ago

Will be refactored in https://github.com/buerokratt/Common-Services/issues/71