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buerokratt / Buerokratt-Chatbot

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Fix new findings #682

Open turnerrainer opened 5 months ago

turnerrainer commented 5 months ago

[!WARNING] New findings starting from 06.06.2024

Acceptance Criteria

ValterAro commented 5 months ago

[BUG]

Short summary: the list of intents in the training module does not appear and the request status is 300. Pic:

Image

varmoh commented 5 months ago

[BUG]

Short summary: the list of intents in the training module does not appear and the request status is 300. Pic:

Image

Issue fixed. Deploy issue. Mismatching project layer in ruuter-private

varmoh commented 5 months ago

Backoffice UI bug - When creating a new user, the page does not refresh automatically to show newly created user

baha-a commented 5 months ago

Backoffice UI bug - When creating a new user, the page does not refresh automatically to show newly created user

Issue fixed in https://github.com/buerokratt/Buerokratt-Chatbot/pull/683

ValterAro commented 5 months ago

Short summary: Issue where the analyst was not able to access the analytics module. Pic:

Image

Latest edit: Fixed by Varmo and Ahmed in the test buerokratt. Issue was fixed by removing status 403 in the guard files.

ValterAro commented 5 months ago

Short summary: Chatbot trainer was not able to access the training module intents page.

Latest edit: Fixed in the test buerokratt by Varmo and Ahmed. Issue was related to ROLE_CHATBOT_TRAINER

1AhmedYasser commented 5 months ago

Short summary: Issue where the analyst was not able to access the analytics module. Pic:

Image

Latest edit: Fixed by Varmo and Ahmed in the test buerokratt. Issue was fixed by removing status 403 in the guard files.

Fixed in:

varmoh commented 5 months ago

End-chat issue: Currently when ending the chat with a rating, it fails with 300 Local testing shows it working. Need more investigation fro TEST side @varmoh

ValterAro commented 5 months ago

[Enhancement]

Short summary: when the option to take holidays into account then the customer service should only be counted as offline on national holidays. Currently it also takes into account other important dates. Update: Ahmed fixed the issue with Varmo.

Pic:

Image

1AhmedYasser commented 5 months ago

[Enhancement]

Short summary: when the option to take holidays into account then the customer service should only be counted as offline on national holidays. Currently it also takes into account other important dates. Update: Ahmed fixed the issue with Varmo.

Fixed Here: https://github.com/buerokratt/Chat-Widget/pull/209

ValterAro commented 5 months ago

[BUG] Short summary: downloading csv is broken in the analytics module. The download csv is also broken in the open data portal section (reports) not just near the graphs. Also mentioned here: https://github.com/buerokratt/Analytics-Module/issues/216 pic:

Image

ValterAro commented 5 months ago

[BUG]

Short summary: Can't add an example to an intent in the training module. The alert says that it was successful, but no example appears.

Pic:

Image

ValterAro commented 5 months ago

[BUG]

Short summary: Can't change an entity in the training module and get status 300 and alert. Can't delete an entity, although I get a message saying it was successful.

Pic:

Image

ValterAro commented 5 months ago

[BUG] Short summary: regexes are not loaded and the request gets status 300. pic:

Image

ValterAro commented 5 months ago

[BUG]

Short summary: in the training module response I am able to change the older responses, but I can not change the response that I just created also after trying to change it for several times and refreshing the page the response I created disapears. The disappearance of the listing is not consistent. When I try to delete my response I get an error status 409.

Pic:

Image

When trying to delete my response I get an error.

Image

ValterAro commented 5 months ago

Short summary; Got an error when trying to update the name of the form that I had created saying it could not find the form.

pic:

Image

ValterAro commented 5 months ago

Short summary: Can not update the slot I have created. Tried to change the name of the slot and then tried to change the selection of intents.

Pic:

Image

ValterAro commented 5 months ago

Short summary: in the training module I was not able to create a rule or a story that would show up in the list. Even though I get the message that the story/rule was added.

Pic:

Image

Image

ffrose commented 5 months ago

[BUG]

When trying to change the name of an existing intent, it saves the change yet nothing happens. image

ffrose commented 5 months ago

[BUG]

When trying to delete an existing intent, it gives error status code 409 - Intent file is missing. This is connected with the example delete button. image

ValterAro commented 5 months ago

Short summary: in the analytics module open data portal section I am not able to create a dataset as I can not see the place where I can enter the metadata. Also mentioned here: https://github.com/buerokratt/Analytics-Module/issues/215

Image

ffrose commented 5 months ago

[BUG]

When trying to add intents to the model, nothing happens yet i get the message "intent added to model" "Lisa mudelisse" button should be replaced with "Eemalda mudelist" after adding it to the model. image

ffrose commented 5 months ago

[BUG]

When trying to download examples, response is: null and it gives error status code 300 image

ffrose commented 5 months ago

[BUG]

When trying to change/"Muuda" an example, it greets me with error status code 409 - intent file to update is missing image

1AhmedYasser commented 5 months ago

End-chat issue: Currently when ending the chat with a rating, it fails with 300 Local testing shows it working. Need more investigation fro TEST side @varmoh

Fixed in https://github.com/buerokratt/Buerokratt-Chatbot/pull/687

jaX10bt commented 5 months ago

[BUG]

When a chat is forwarded to CSA, the chatbot asks for the clients contact information even if a customer support agent is available. It also sends a new request for contact details every minute until either CSA takes over the chat or the customer leaves their contact details. Currently pressing "EI" does nothing.

Estimated wait time should also be removed.

Image

jaX10bt commented 5 months ago

[BUG]

Remove NPS column from /chat/history.

Image

jaX10bt commented 5 months ago

[BUG]

When CSA has taken over the chat and the customer reloads the page 'backoffice-user' is displayed under CSA name for all messages sent before the reload. This also happens after the customer returns from authentication.

before page reload: Image after page reload: Image

jaX10bt commented 5 months ago

[BUG]

When the customer reloads the page after authentication, the authentication is seemingly removed and they have the option to authenticate with a different ID code.

after authentication: Image

after customer reloads the page: Image

after the customer authenticates with another ID code: Image

1AhmedYasser commented 5 months ago

[BUG] Short summary: downloading csv is broken in the analytics module. The download csv is also broken in the open data portal section (reports) not just near the graphs. Also mentioned here: buerokratt/Analytics-Module#216

Fixed in:

1AhmedYasser commented 5 months ago

[BUG] Short summary: regexes are not loaded and the request gets status 300. pic:

Image

Should be fixed on test after recent changes, please Check again, its now returning 200, its empty but it does not fail at the moment

1AhmedYasser commented 5 months ago

[BUG] Short summary: regexes are not loaded and the request gets status 300. pic: Image

@ValterAro Should be fixed on test after recent changes, please Check again, its now returning 200, its empty but it does not fail at the moment

1AhmedYasser commented 5 months ago

[BUG]

Short summary: Can't add an example to an intent in the training module. The alert says that it was successful, but no example appears.

@varmoh Working in Local, Needs to check on test environment

varmoh commented 5 months ago

[BUG]

Short summary: Can't add an example to an intent in the training module. The alert says that it was successful, but no example appears.

Fixed. Changed charts so, that the /data/nlu folder is writable

varmoh commented 5 months ago

[BUG]

Short summary: in the training module response I am able to change the older responses, but I can not change the response that I just created also after trying to change it for several times and refreshing the page the response I created disapears. The disappearance of the listing is not consistent. When I try to delete my response I get an error status 409.

When trying to delete my response I get an error.

Fixed Changed charts so, that the /data/nlu folder is writable

baha-a commented 5 months ago

[BUG]

When CSA has taken over the chat and the customer reloads the page 'backoffice-user' is displayed under CSA name for all messages sent before the reload. This also happens after the customer returns from authentication.

Fixed in https://github.com/buerokratt/Chat-Widget/pull/210 & https://github.com/buerokratt/Buerokratt-Chatbot/pull/697

baha-a commented 5 months ago

[BUG]

Remove NPS column from /chat/history.

Fixed in https://github.com/buerokratt/Buerokratt-Chatbot/pull/696

varmoh commented 5 months ago

[BUG]

When trying to change/"Muuda" an example, it greets me with error status code 409 - intent file to update is missing

Fixed Changed charts so, that the /data/nlu folder is writable Should be working now

varmoh commented 5 months ago

[BUG]

When trying to download examples, response is: null and it gives error status code 300

Fixed Changed charts so, that the /data/nlu folder is writable Should be working now

varmoh commented 5 months ago

[BUG]

When trying to change the name of an existing intent, it saves the change yet nothing happens.

Fixed Changed charts so, that the /data/nlu folder is writable Should be working now

1AhmedYasser commented 5 months ago

[BUG]

When trying to add intents to the model, nothing happens yet i get the message "intent added to model" "Lisa mudelisse" button should be replaced with "Eemalda mudelist" after adding it to the model.

Fixed here https://github.com/buerokratt/Training-Module/pull/549

1AhmedYasser commented 5 months ago

[BUG]

When trying to delete an existing intent, it gives error status code 409 - Intent file is missing. This is connected with the example delete button.

Currently this happens because convertStoriesYamlToJson fails because when it tries to read the stories file, it returns an invalid stories file https://github.com/buerokratt/Training-Module/blob/dev/DSL/DMapper/locations/data/stories.yml

@jannostern @varmoh we need to discuss more to provide a fix for it from the stories file, there is no issue with intents/delete endpoint at the moment

1AhmedYasser commented 5 months ago

Short summary: in the training module I was not able to create a rule or a story that would show up in the list. Even though I get the message that the story/rule was added.

Fixed in https://github.com/buerokratt/Training-Module/pull/550

rasmusei commented 5 months ago

@1AhmedYasser and @baha-a, regarding Analytics module here is the task for fixing the colors: https://github.com/buerokratt/Buerokratt-Chatbot/issues/642

baha-a commented 5 months ago

@1AhmedYasser and @baha-a, regarding Analytics module here is the task for fixing the colors: buerokratt/Buerokratt-Chatbot#642

Fixed in https://github.com/buerokratt/Analytics-Module/pull/272

ffrose commented 5 months ago

[BUG]

When trying to upload examples, it greets me with request failed, status code 300 image

ffrose commented 5 months ago

[BUG]

Able to delete examples but, when trying to delete an existing intent it says "Intent deleted" yet nothing happens. image

1AhmedYasser commented 5 months ago

[BUG]

Able to delete examples but, when trying to delete an existing intent it says "Intent deleted" yet nothing happens.

Related to this

https://github.com/buerokratt/Buerokratt-Chatbot/issues/682#issuecomment-2154432426

Will be fixed here https://github.com/buerokratt/Training-Module/pull/550

varmoh commented 5 months ago

@1AhmedYasser and @baha-a, regarding Analytics module here is the task for fixing the colors: buerokratt/Buerokratt-Chatbot#642

https://github.com/buerokratt/Buerokratt-Chatbot/issues/682#issuecomment-2162463926

1AhmedYasser commented 5 months ago

[BUG]

When trying to upload examples, it greets me with request failed, status code 300

Fixed in https://github.com/buerokratt/Training-Module/pull/553