AS AN end user
I WANT TO not have to leave my contact information when a CSA is available
SO THAT I can only leave contact information when a CSA is not available
Currently when a chat is forwarded to CSA, the chatbot asks for the clients contact information even if a customer support agent is available.
Clients position in the CSA queue should be removed.
Acceptance Criteria
[x] When a chat is forwarded to CSA and CSA is online, the chatbot won't ask for contact details.
[x] When a chat is forwarded to CSA and CSA is not online, the chatbot will ask for contact details.
[x] When a chat is forwarded to CSA, the widget will not show the current queue position.
yb-ng
commented
3 months ago
AS AN end user I WANT TO not have to leave my contact information when a CSA is available SO THAT I can only leave contact information when a CSA is not available
Currently when a chat is forwarded to CSA, the chatbot asks for the clients contact information even if a customer support agent is available.
Clients position in the CSA queue should be removed.
Acceptance Criteria
Related to task: https://github.com/buerokratt/Buerokratt-Chatbot/issues/1