CSA can ask for End User contact information

[janinakimtrohlev]

As A CSA, I WANT TO ask for End User contact information SO THAT I can reply later to provided contact in case I do not have an answer to question immidiately

Acceptance Criteria

• [x] As such, I want to have a "küsi kontaktinfot" button in toolbox view which prompts End User via chat widget window to give either their e-mail address and/or phone number (no validation necessary, but a limit of 50-60 characters for email and 20 for phone should be fine). Conversation will not be closed or ended after end-user has given their contact information.
• [x] End User's information will be displayed in chat toolbox information view as well as in "vestluste ajalugu" view when opening a certain chat.

[PaulaMerle]

contact form in chat widget is solved within #1 but contains text field (asking to specify the question) that should be omitted when triggering contact request by CSA during the conversation.

[rasmusei]

Contact info is shown here, in the detail box: https://www.figma.com/file/JYnmhsKixyUSCSUXXfwTAA/B%C3%BCrokratt?type=design&node-id=142-4282&t=odNXSq7fOiyYW5tf-0

[janinakimtrohlev]

BUG - CSA can ask end user contact information and for end user appears fields to put in contact information. After end user put his contact information it doesn´t appear in chat and in toolbox view. It appears only on left side of all CSA chats like in picture.

Should be - after end user put his contact information it should be shown in chat and toolbox view.

Also unfortunately I can´t check if contact information appears in chat history , because not each chat goes right now to chat history.

[1AhmedYasser]

BUG - CSA can ask end user contact information and for end user appears fields to put in contact information. After end user put his contact information it doesn´t appear in chat and in toolbox view. It appears only on left side of all CSA chats like in picture.

Should be - after end user put his contact information it should be shown in chat and toolbox view.

Also unfortunately I can´t check if contact information appears in chat history , because not each chat goes right now to chat history.

@varmoh this bug is not found on local side, please check it from your side

[1AhmedYasser]

@turnerrainer Could not replicate it on local side, working on local side

[turnerrainer]

@turnerrainer Could not replicate it on local side, working on local side

Thanks @1AhmedYasser , we'll take it from here.

[janinakimtrohlev]

@turnerrainer @varmoh As CSA i can ask a contact information and it tells that it is asked. But for end user this request doesn´t come.

[janinakimtrohlev]

Tested and works

[PaulaMerle]

@1AhmedYasser BUG - tested at https://admin.dev.buerokratt.ee/chat/chat/active When the end user sends contact information, the e-mail address and phone number are displayed in the detail view (right) and message preview (left) only after the page is refreshed. The detail view and preview should update immediately after sending the data.

[janinakimtrohlev]

@KlviG @turnerrainer It's not a bug. But it works not every time. So i tried and only on 3 time it shows contact information on the right side of chat.

[janinakimtrohlev]

Tested again and it works well

[janinakimtrohlev]

BUG - IF I as CSA ask from End User about contact information, this question goes to End User. But as End User I put my contact information and it asks me again about that until I don´t push to cancel.

[ValterAro]

Short summary: The csa asks the client for the contact information and the client gets the request for the info, but after entering the information the client is prompted again and the info does not seem to go through. Expected result: the client enters the contact info and after pressing "Kinnita" it is seen by the csa Real result: After entering the contact information and pressing "Kinnita" the client is prompted again to enter the contact information. How to reproduce: As a client as the bot to redirect to csa and then as a csa ask for contact information. Then as a client try to confirm the contact information. After the confirmation the client is prompted again and is in a loop. Pic:

[rasmusei]

Same bug appears what Valter described: Short summary: The csa asks the client for the contact information and the client gets the request for the info, but after entering the information the client is prompted again and the info does not seem to go through. Expected result: the client enters the contact info and after pressing "Kinnita" it is seen by the csa Real result: After entering the contact information and pressing "Kinnita" the client is prompted again to enter the contact information. How to reproduce: As a client as the bot to redirect to csa and then as a csa ask for contact information. Then as a client try to confirm the contact information. After the confirmation the client is prompted again and is in a loop.

[1AhmedYasser]

Same bug appears what Valter described: Short summary: The csa asks the client for the contact information and the client gets the request for the info, but after entering the information the client is prompted again and the info does not seem to go through. Expected result: the client enters the contact info and after pressing "Kinnita" it is seen by the csa Real result: After entering the contact information and pressing "Kinnita" the client is prompted again to enter the contact information. How to reproduce: As a client as the bot to redirect to csa and then as a csa ask for contact information. Then as a client try to confirm the contact information. After the confirmation the client is prompted again and is in a loop.

Rebuilt the chat widget image again with varmo, it should be working now @ValterAro @rasmusei

[ValterAro]

Seems to work as intended now.