The communication language must be visible under the chat information

buerokratt / Machine-Translation-to-Buerokratt

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The communication language must be visible under the chat information #8

Open kerlikur opened 2 years ago

kerlikur commented 2 years ago

AS A CSA I WANT TO see the end user's communication language under the chat information SO THAT I know client communication language

Acceptance Criteria:

[ ] There is language info/field under the chat info in the back-office.
[ ] If the End User communicates in more than one language, then the languages should be saved under the user information, field. In the future the end user can be offered a choice of communication languages at the beginning of the conversation.
[ ] All used languages must be shown, including previously used languages.

turnerrainer commented 2 years ago

@kerlikur

There is a language info/ field under the chat info in the back office

Should the End User also see information about the language in use?
Should this additional information be only applied in case machine translation is actively in use?

kerlikur commented 2 years ago

@turnerrainer

Do you think it is necessary?
If the End User is authenticated, it should use the previously saved language. As well as if the End User communicates in several languages, they should be saved under user information, according to which the user can be offered a choice of communication language at the beginning of the conversation in the future.

turnerrainer commented 2 years ago

@kerlikur I think that in the case of using machine-translated responses, we should provide the user a chance to get some more information about it via GUI. Like "This is a machine-translated response in English".

kerlikur commented 2 years ago

@turnerrainer It is described here #10