JeroenEeuwes
commented
4 years ago Although I agree it always can be better let me answer the few things I know (even though I never used it as far as I can remember).
The source is the account listed below "new Payment".
You can send a payment to multiple people; if you type in the first you click "add" and the are added to the list below the account. I'm not sure, but I suppose a story is that you are in charge of shopping for the BBQ and everyone pays you 25 euro for food and drinks. After all the shopping is done you have money left and pay each person 3,50 back back.
Contacts is different from IBAN because bunq treats them differently. When you enter an IBAN the money is send directly to that bank account. If you add a phone number or email (or pick one from your contacts) they will receive an SMS or email with a bunq.to-link. They need to click on the link and enter their IBAN so bunq knows were to send the money to.
Describe the requested feature:
The flow for Pay is unclear to me, there are no clear labels, mouse overs or hints. What is 'contacts', isn't IBAN also a transfer? What is the selected target, what is the selected source, why does the target gets overwritten if a name has partial match with one of your own accounts. what is this 'add' and what does it mean when you add two targets.
Additional context:
I don't use the app for 'payments' because I don't understand the interface, I've asked 4 people if they can figure it out and we are all clueless. As a real user I didn't read the manual :)