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burkybang / SuiteAdvanced-Feedback

NetSuite Advanced Feedback
https://burkybang.com/SuiteAdvanced
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Header Missing #128

Closed thebaaron42 closed 8 months ago

thebaaron42 commented 8 months ago

The header section is missing on one of my PCs but not the other.

Is there a way to reset the extension, or otherwise clear it to fix? This bug has been going on for a couple of weeks, and I do believe it was in the last version as well.

image

burkybang commented 8 months ago

Try using the Clear Cache button in SuiteAdvanced settings while you're in that NetSuite account.

image

thebaaron42 commented 8 months ago

i have cleared cache in the extension. I have disabled all plugins except yours. I have cleared all cache in Chrome.

Issue still persists. It flashes the header, then disappears.

On Tue, Mar 12, 2024 at 12:25 PM Adam Smith @.***> wrote:

Try using the Clear Cache button in SuiteAdvanced settings while you're in that NetSuite account.

image.png (view on web) https://github.com/burkybang/SuiteAdvanced-Feedback/assets/927886/67cf3474-352c-4a73-bcd1-691caffc132c

— Reply to this email directly, view it on GitHub https://github.com/burkybang/SuiteAdvanced-Feedback/issues/128#issuecomment-1992381042, or unsubscribe https://github.com/notifications/unsubscribe-auth/AABADH7GQIWQNQICPHSEZ6TYX5JB7AVCNFSM6AAAAABES3A6NCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOJSGM4DCMBUGI . You are receiving this because you authored the thread.Message ID: @.***>

burkybang commented 8 months ago

Okay, yes I've seen this issue before. You are only the third user to experience it over the span of months. I spent hours with one user trying to figure out the cause. After uninstalling and reinstalling SuiteAdvanced, the issue was resolved. I still don't know what the cause is, but reinstalling should work. Be sure to back up any of your settings first using the backup option in settings if needed.

thebaaron42 commented 8 months ago

That did the trick. Thank you.

On Tue, Mar 12, 2024 at 1:02 PM Adam Smith @.***> wrote:

Okay, yes I've seen this issue before. You are only the third user to experience it over the span of months. I spent hours with one user trying to figure out the cause. After uninstalling and reinstalling SuiteAdvanced, the issue was resolved. I still don't know what the cause is, but reinstalling should work. Be sure to back up any of your settings first using the backup option in settings if needed.

— Reply to this email directly, view it on GitHub https://github.com/burkybang/SuiteAdvanced-Feedback/issues/128#issuecomment-1992470354, or unsubscribe https://github.com/notifications/unsubscribe-auth/AABADH67IJVW6FBYGK4PVITYX5NLZAVCNFSM6AAAAABES3A6NCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOJSGQ3TAMZVGQ . You are receiving this because you authored the thread.Message ID: @.***>