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burkybang / SuiteAdvanced-Feedback

NetSuite Advanced Feedback
https://burkybang.com/SuiteAdvanced
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Extension not working on NS 2023.2 #98

Closed KTsarlz closed 1 year ago

KTsarlz commented 1 year ago

The extension stopped working on one of my accounts running the latest version of NS. Is it not yet updated to work yet? Or I'm missing something

I also emailed for feedback a week ago and there was no response

burkybang commented 1 year ago

I released an update last week with some NetSuite 2023.2 compatibility updates. If something isn't working, please describe what's not working.

I don't seem to have the email you sent. Sorry about that.

burkybang commented 1 year ago

Please provide the following details.

Describe the bug A clear and concise description of what the bug is.

Answer:

How to reproduce Describe steps to reproduce the behavior. Example:

  1. Go to URL
  2. Click on....
  3. Scroll down to....
  4. See error

Answer:

Expected behavior A clear and concise description of what you expected to happen.

Answer:

Screenshots If applicable, add screenshots to help explain your problem.

Answer:

Additional context Add any other context about the problem here.

Answer:

KTsarlz commented 1 year ago

The settings pane isn't showing up

ScreenShot 2023-08-30 at 23 21 30

KTsarlz commented 1 year ago

@burkybang Any update or findings?

burkybang commented 1 year ago

Hey sorry. A hurricane disrupted my life this week.

I'm not certain what could be causing that issue. I haven't experienced it myself, and you’re the first one to report it.

Try uninstalling and reinstalling SuiteAdvanced. Back up your settings first if you care not to lose them using the Export option at the bottom of the SuiteAdvanced settings page.

If that doesn't work, please send me an email at support@burkybang.com to schedule a meeting, so you can share your screen, and I can investigate.

KTsarlz commented 1 year ago

Oh! So sorry to hear that.

I did the reinstalling prior to raising the issue here, issue persists. I also just tested a while ago and the issue persists.

I did try to test in another browser, and it seemed to work. My main browser is ungoogled-chromium which the extension stopped working.

burkybang commented 1 year ago

Okay, that's an important detail that I'm sure is causing the issue. If you can tell me how to install that browser, I'll see if there's anything I can do to make SuiteAdvanced compatible with it when I get some time.

KTsarlz commented 1 year ago

Here - https://github.com/ungoogled-software/ungoogled-chromium

I'm using it on a Mac

mkohn82 commented 1 year ago

I'm having the same issue on 2023.2, tried uninstalling and reinstalling with no success - nothing is working and the settings pane is absent like the screenshot above.

Using Chrome version 116.0.5845.141 on Windows 11

burkybang commented 1 year ago

Okay, please email me to schedule a one on one. I need to investigate on your computer since I can't reproduce the issue.

support@burkybang.com

mkohn82 commented 1 year ago

Appreciate the quick follow up but no need. Clearing all browser data did the trick.

Thanks!

KTsarlz commented 1 year ago

Seems to work with my ungoogled chromium with a new update, reinstalling did not but this did it

burkybang commented 1 year ago

Thank you both! Glad you got it resolved.