Latest update has killed Browser extension

[wakecarter]

I can't use the buttercup extension in Chrome any more, since the latest update requiring the desktop application to be open.

I'm not alone. There have been five low reviews posted today here:

https://chromewebstore.google.com/detail/buttercup/heflipieckodmcppbnembejjmabajjjj/reviews

Possible causes (from Browser console)

new-tab-page/:1 Third-party cookie will be blocked. Learn more in the Issues tab.

tab.js:2 Error: Background task failed: No configuration available at tab.js:2:440359

buttercup:browser:tab initialisation failed: Background task failed: No configuration available +0ms

[perry-mitchell]

Did you enable the browser access in the desktop app? If not, it's required. If you don't use the desktop application the extension won't work. We've been talking about this for months on our social media and Github: https://github.com/buttercup/buttercup-browser-extension/discussions/451

Thanks for pointing out the reviews - of course, there's nothing we can do and the fact that people take the time to negatively review our software rather than research why we did it is quite honestly depressing. Certainly makes working on this product in my free time for years worth it.

[perry-mitchell]

I'm going to close this as I believe it to be a result of not having the desktop app running. If I'm wrong please don't hesitate to let me know and I'll reopen it.

[wakecarter]

Please see this screenshot. Is the application to the left the desktop application?

[perry-mitchell]

Yes, but it's a very old version. V2.6+ is required.

[wakecarter]

Removing and installing a new desktop app has sorted the issue. I had clicked on "check for updates". Please could you try to highlight in the error message in the Browser extension the minimum version requirement (and enabling Browser access)? I suspect this this information would also help the people giving negative reviews.