Unable to reach eWeLink

[thevoyager3]

What issue do you have? Please be as thorough and explicit as possible.

Homekit no longer controlling my eWeLink devices. Hoobs logs read

BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].

WARNINGplugin site unavailable

Details of your setup.

• Do you use (1) Homebridge UI-X (2) Homebridge CLI or (3) HOOBS?

Hoobs

• Which version of Homebridge/HOOBS do you have?

Hoobs 4.3 Homebridge 1.6

• Which platform do you run Homebridge/HOOBS on (e.g. Raspberry Pi/Windows/HOOBS Box)? Please also mention your version of Node.js/NPM if known.

hoobs box Model HSLF-1. Node version 16.19.1.

• Which version of this plugin (homebridge-ewelink) do you have? Has the issue started since upgrading from a previous version?

10.4. I noticed the issue this morning. After than I did update my hoobs firmware. Problem persisted.

• Which eWeLink devices do you have that are causing issues? Please include product models if applicable.

Manufacturer: Santtong Model: Santton_3

Please paste any relevant logs below.

2/18/2023, 1:06:26 PMWARNINGplugin site unavailable
2/18/2023, 1:06:36 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:06:46 PMWARNINGplugin site unavailable
2/18/2023, 1:06:46 PMWARNINGplugin site unavailable
2/18/2023, 1:06:47 PMWARNINGplugin site unavailable
2/18/2023, 1:06:47 PMWARNINGplugin site unavailable
2/18/2023, 1:06:47 PMWARNINGplugin site unavailable
2/18/2023, 1:06:47 PMWARNINGplugin site unavailable
2/18/2023, 1:06:47 PMWARNINGplugin site unavailable
2/18/2023, 1:07:06 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:07:36 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:08:06 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:08:36 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:08:54 PMWARNINGplugin site unavailable
2/18/2023, 1:08:58 PMWARNINGplugin site unavailable
2/18/2023, 1:08:59 PMWARNINGplugin site unavailable
2/18/2023, 1:08:59 PMWARNINGplugin site unavailable
2/18/2023, 1:08:59 PMWARNINGplugin site unavailable
2/18/2023, 1:08:59 PMWARNINGplugin site unavailable
2/18/2023, 1:08:59 PMWARNINGplugin site unavailable
2/18/2023, 1:08:59 PMWARNINGplugin site unavailable
2/18/2023, 1:09:06 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:09:36 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:10:06 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:10:36 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:11:06 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:11:25 PMWARNINGplugin site unavailable
2/18/2023, 1:11:37 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:12:07 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:12:37 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:13:07 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:13:12 PMTcc BridgeThermostatpollDevices Error: getaddrinfo EAI_AGAIN tccna.honeywell.com
2/18/2023, 1:13:37 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:13:38 PMWARNINGplugin site unavailable
2/18/2023, 1:13:42 PMWARNINGplugin site unavailable
2/18/2023, 1:13:42 PMWARNINGplugin site unavailable
2/18/2023, 1:13:42 PMWARNINGplugin site unavailable
2/18/2023, 1:13:42 PMWARNINGplugin site unavailable
2/18/2023, 1:13:42 PMWARNINGplugin site unavailable
2/18/2023, 1:13:43 PMWARNINGplugin site unavailable
2/18/2023, 1:13:43 PMWARNINGplugin site unavailable
2/18/2023, 1:14:07 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:14:37 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:15:07 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:15:37 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:16:07 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:16:37 PMeWeLink BridgeeWeLinkWARNINGUnable to reach eWeLink, retrying in 30 seconds [login() - EAI_AGAIN].
2/18/2023, 1:16:40 PMWARNINGplugin site unavailable
2/18/2023, 1:16:46 PMWARNINGplugin site unavailable
2/18/2023, 1:17:07 PMeWeLink 

[bwp91]

Hi, Closing this just as been a little overwhelmed with issues recently. If this is still an issue or a feature you would like implemented then please do re-open this ticket! Thanks for your understanding!