Error: Sending update failed as timeout of 9000ms exceeded

[iTim314]

What issue do you have? Please be as thorough and explicit as possible.

The garage door no longer responds to commands. Statuses eventually updated, but no commands are obeyed.

Details of your setup.

• Do you use (1) Homebridge UI-X (2) Homebridge CLI or (3) HOOBS? 1, Homebridge UI-X

• Which version of Homebridge/HOOBS do you have? v4.50.2

• Which platform do you run Homebridge/HOOBS on (e.g. Raspberry Pi/Windows/HOOBS Box)? Please also mention your version of Node.js/NPM if known. Ubuntu LTS 22.04.2, Node v16.19.1

• Which version of this plugin (homebridge-meross) do you have? Has the issue started since upgrading from a previous version? v9.0.1

• Which Meross devices do you have that are causing issues? Please include product models if applicable. MSG100HK

Please paste any relevant logs below.

[3/15/2023, 12:58:40 PM] [Meross] [Garage Door] sending update failed as timeout of 9000ms exceeded at RedirectableRequest.handleRequestTimeout (file:///var/lib/homebridge/node_modules/homebridge-meross/node_modules/axios/lib/adapters/http.js:614:16).

[weekesey]

I have the same error, whether the command is obeyed or not is hit and miss.

Details of your setup. Do you use (1) Homebridge UI-X (2) Homebridge CLI or (3) HOOBS? 1, Homebridge UI-X

Which version of Homebridge do you have? v1.6.0 (via Home Assistant) - homebridge-config-ui-x v4.50.2

Which platform do you run Homebridge? Linux 6.1.0-0.deb11.5-amd64, Node v18.15.0

Which version of this plugin (homebridge-meross) do you have? Has the issue started since upgrading from a previous version? v9.0.2

Which Meross devices do you have that are causing issues? Please include product models if applicable. MSG100

Error - [13/04/2023, 18:47:25] [Meross] [Garage Roller Left] sending update failed as timeout of 9000ms exceeded at RedirectableRequest.handleRequestTimeout (file:///usr/lib/node_modules/homebridge-meross/node_modules/axios/lib/adapters/http.js:614:16).

[bwp91]

Hi, do you (either of you!) have this device configured locally? or via the cloud (plugin default)

[weekesey]

Hi, not sure this answers the question but I have the connection type set to "Hybrid (Default)"

It has been configured the same was for 12 months plus, only had issues in the last month or so.

[14/04/2023, 11:19:20] [Meross] [Garage Roller Left] has been reported [online]. [14/04/2023, 11:21:22] [Meross] [Garage Roller Left] has been reported [offline]. [14/04/2023, 18:20:54] [Meross] [Garage Roller Left] sending update failed as Promise timed out after 10000 milliseconds at Timeout._onTimeout (file:///usr/lib/node_modules/homebridge-meross/node_modules/p-queue/node_modules/p-timeout/index.js:79:64). [15/04/2023, 11:25:10] [Meross] [Garage Roller Left] has been reported [online]. [15/04/2023, 11:30:10] [Meross] [Garage Roller Left] has been reported [offline].

EDIT 16.4: I have set the connection type to "Force Local Control (with configured IPs) to test. So far since, every command has been obeyed.

[bwp91]

@iTim314 are you still experiencing this issue?

[iTim314]

Yes I am. I thought it was fixed with the v9.0.5 release as it worked for a day, then just stopped working all together with the same message.

[bwp91]

After this period of working - to not working with the plugin - if you then try to control with the meross app does it work?

[iTim314]

It doesn't, but that's to be expected given that I do not let the device reach the internet via firewall restrictions. I have suspected that the device — being unable to phone home — chokes and stops working. I was hoping I could use this device locally only.

What's strange is that I still get status updates/notifcations over HomeKit almost instantly. But any command to open or close timesout.

[bwp91]

I’m keen to ask if your homebridge instance definitely has permission over the network to communicate with the device. but i guess this is a given if it works for ~24 hours then stops working

[iTim314]

It does. The IoT network (where the MSG100HK lives) can talk freely with the Homebridge VM.

[bwp91]

Okay great, and last thing i want to check (and sorry i have to check!) is that you are definitely using the homebridge plugin accessory of this device rather than the homekit native accessory itself?

[iTim314]

Correct. I severed the HK pairing and am only using the plugin.

[bwp91]

Have sent a couple of requests out to users of old issues to see if anyone has any insight 🙂

[iTim314]

I appreciate it. If I had any Node experience I'd pull this down and take a crack at it. Maybe over the next month or so I can fiddle with it in my spare time.

[bwp91]

the plugin is just javascript. happy to help you setting up 'locally' if helpful

[ekhalil-SE]

I have similar issue. Please see attached screenshot.