[Meross] Unable to reach Meross, retrying in 30 seconds [login() - ENOTFOUND]. again

bwp91 / homebridge-meross

Homebridge plugin to integrate Meross devices into HomeKit.

MIT License

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[Meross] Unable to reach Meross, retrying in 30 seconds [login() - ENOTFOUND]. again #531

Closed alananayadev closed 11 months ago

alananayadev commented 11 months ago

What issue do you have? Please be as thorough and explicit as possible.

It shows up this error after rebooting, new installation, found an issue in march tried 9.0.1 and same error appears [Meross] Unable to reach Meross, retrying in 30 seconds [login() - ENOTFOUND].

Details of your setup.

Homebridge v1.6.1
Which platform do you run Homebridge/HOOBS on (e.g. Raspberry Pi/Windows/HOOBS Box)? Raspberry Pi 4
Which version of this plugin (homebridge-meross) do you have? Has the issue started since upgrading from a previous version? 9.2.2 latest
Which Meross devices do you have that are causing issues?

Please paste any relevant logs below.

[Meross] Unable to reach Meross, retrying in 30 seconds [login() - ENOTFOUND].

bwp91 commented 11 months ago

Hi @alananayadev

Do you have any firewalls that might be preventing the plugin from reaching the meross servers?

alananayadev commented 11 months ago

nope, I used iotx-us.meross.com, on Proxyman it appears like this.

bwp91 commented 11 months ago

plugin uses iot.meross.com

alananayadev commented 11 months ago

if I use iot.meross.com it shows the next error, and I don't know where to register

bwp91 commented 11 months ago

Have you created an account in the meross app? you need to use the credentials in the plugin settings from your meross app

alananayadev commented 11 months ago

yeah I've created my account using Meross app, also on Proxyman that intercepts the api calls from the app it uses iotx-us.meross.com itstead of iot-meross.com

bwp91 commented 11 months ago

Yes my meross app uses iotx-eu.meross.com, but my plugin uses the default iot.meross.com and they both seem to work for me and other users.

Have you tried using the domain option in the plugin settings to change to iotx-us.meross.com?

Screenshot 2023-07-29 at 23 50 09

alananayadev commented 11 months ago

if I use iotx-us.meross.com it shows me this error: [Meross] Unable to reach Meross, retrying in 30 seconds [login() - ENOTFOUND].

There is no firewall activated on my router because I can connect with no issues from my phone

bwp91 commented 11 months ago

and there is no firewall installed on your pi?

is your meross account very old or very new? trying to work out any reason why this would not work for you.

alananayadev commented 11 months ago

I'm really sorry, I've found out that my email got registered with .con instead of .com @bwp91 thanks a lot for your support

bwp91 commented 11 months ago

ah good to know! otherwise this scenario was gonna get me slightly concerned that i would need to make some changes!

no worries hope all is working well now 😄