The O365 Admin Center is a GUI application that administrators can use to administer every aspect of Office 365 including Exchange Online, Compliance Center, SharePoint and Skype for Business.
Your message to request@o365admin.center couldn't be delivered.
request wasn't found at o365admin.center.
thomas Office 365 request
Action Required Recipient
Unknown To address
How to Fix It
The address may be misspelled or may not exist. Try one or more of the following:
• Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
• Contact the recipient (by phone, for example) to check that the address exists and is correct.
• The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
• Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.10 in Office 365, and then send the message again. Retype the entire recipient address before selecting Send.
If the problem continues, forward this message to your email admin. If you're an email admin, refer to the More Info for Email Admins section below.
Was this helpful? Send feedback to Microsoft.
More Info for Email Admins
Status code: 550 5.1.10
This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:
The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.
Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.
Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.
Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit).
Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.
For more information and additional tips to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365.
Original Message Details
Created Date: 11/9/2018 3:37:04 PM
Sender Address: thomas@systrax.nl
Recipient Address: request@o365admin.center
Subject: Create postmaster
Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient request@o365admin.center not found by SMTP address lookup
DSN generated by: BN6PR18MB1106.namprd18.prod.outlook.com
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15:37:04 +0000
From: "Thomas van Dalen [ Systrax ]" thomas@systrax.nl
To: "request@o365admin.center" request@o365admin.center
Subject: Create postmaster
Thread-Topic: Create postmaster
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Date: Fri, 9 Nov 2018 15:37:04 +0000
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Your message to request@o365admin.center couldn't be delivered.
request wasn't found at o365admin.center. thomas Office 365 request Action Required Recipient
Unknown To address
How to Fix It The address may be misspelled or may not exist. Try one or more of the following: • Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send. • Contact the recipient (by phone, for example) to check that the address exists and is correct. • The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly. • Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.10 in Office 365, and then send the message again. Retype the entire recipient address before selecting Send. If the problem continues, forward this message to your email admin. If you're an email admin, refer to the More Info for Email Admins section below.
Was this helpful? Send feedback to Microsoft.
More Info for Email Admins Status code: 550 5.1.10
This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:
The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.
Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.
Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.
Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit).
Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.
For more information and additional tips to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365.
Original Message Details Created Date: 11/9/2018 3:37:04 PM Sender Address: thomas@systrax.nl
Recipient Address: request@o365admin.center
Subject: Create postmaster
Error Details Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient request@o365admin.center not found by SMTP address lookup DSN generated by: BN6PR18MB1106.namprd18.prod.outlook.com
Message Hops HOP TIME (UTC) FROM TO WITH RELAY TIME 1 11/9/2018 3:37:04 PM AM5PR0402MB2820.eurprd04.prod.outlook.com AM5PR0402MB2820.eurprd04.prod.outlook.com mapi 2 11/9/2018 3:37:04 PM AM5PR0402MB2820.eurprd04.prod.outlook.com AM5PR0402MB2817.eurprd04.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 3 11/9/2018 3:37:08 PM EUR01-HE1-obe.outbound.protection.outlook.com eu2.smtp.exclaimer.net Exclaimer Signature Manager ESMTP Proxy eu2.smtp.exclaimer.net (tlsversion=TLS12, tlscipher=TLS_ECDHE_WITH_AES256_SHA384) 4 sec 4 11/9/2018 3:37:08 PM eu2.smtp.exclaimer.net HE1EUR01FT048.mail.protection.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) 5 11/9/2018 3:37:08 PM HE1EUR01FT048.eop-EUR01.prod.protection.outlook.com VI1PR04CA0049.outlook.office365.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) 6 11/9/2018 3:37:09 PM VI1PR04CA0049.eurprd04.prod.outlook.com VI1PR0401MB2336.eurprd04.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 1 sec 7 11/9/2018 3:37:12 PM EUR01-HE1-obe.outbound.protection.outlook.com CO1NAM04FT063.mail.protection.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) 3 sec 8 11/9/2018 3:37:13 PM CO1NAM04FT063.eop-NAM04.prod.protection.outlook.com DM5PR18CA0071.outlook.office365.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) 1 sec 9 11/9/2018 3:37:13 PM DM5PR18CA0071.namprd18.prod.outlook.com BN6PR18MB1106.namprd18.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) * Original Message Headers Received: from DM5PR18CA0071.namprd18.prod.outlook.com (2603:10b6:3:22::33) by BN6PR18MB1106.namprd18.prod.outlook.com (2603:10b6:404:73::20) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.1294.32; Fri, 9 Nov 2018 15:37:13 +0000 Received: from CO1NAM04FT063.eop-NAM04.prod.protection.outlook.com (2a01:111:f400:7e4d::201) by DM5PR18CA0071.outlook.office365.com (2603:10b6:3:22::33) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id 15.20.1294.25 via Frontend Transport; Fri, 9 Nov 2018 15:37:13 +0000 Authentication-Results: spf=pass (sender IP is 104.47.0.55) smtp.mailfrom=systrax.nl; o365admin.center; dkim=pass (signature was verified) header.d=systrax.nl;o365admin.center; dmarc=pass action=none header.from=systrax.nl; Received-SPF: Pass (protection.outlook.com: domain of systrax.nl designates 104.47.0.55 as permitted sender) receiver=protection.outlook.com; client-ip=104.47.0.55; helo=EUR01-HE1-obe.outbound.protection.outlook.com; Received: from EUR01-HE1-obe.outbound.protection.outlook.com (104.47.0.55) by CO1NAM04FT063.mail.protection.outlook.com (10.152.91.186) with 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