[BUG] 默认标题 add never loads - load error 20001 reason213

duck4i commented 4 years ago

Describe the bug

Ads won't load on iOS, no matter how many times we try. This is the error we get:

2020-11-18 14:30:05.167992+0100 ourgame[7023:1993829] 【BytedanceUnion V3.2.6.2】-【BUFoundation】Finished Request: BUGetADSRequest 2020-11-18 14:30:05.168413+0100 ourgame[7023:1991436] 【BytedanceUnion V3.2.6.2】-【other】decrypt data error 2020-11-18 14:30:05.168519+0100 ourgame[7023:1991436] 【BytedanceUnion V3.2.6.2】-【other】请求接口错误码20001 reason213 2020-11-18 14:30:05.168587+0100 ourgame[7023:1991436] 【BytedanceUnion V3.2.6.2】-【rewardedVideo】video ad materia failed to load 2020-11-18 14:30:05.168746+0100 ourgame[7023:1993829] [MoPub][PangleRewardedVideoCustomEvent][911653528] Adapter PangleRewardedVideoCustomEvent failed to load ad: (20001) request was not filled because of the lack of suitable ads. Sporadic occurrences of this error are normal. If the error occurs frequently, please check if the ad size was filled correctly, simulators were used, requested a large amount of ads or the show count was extremely low for a single device, etc. If none of the above items checks out, please contact the system administrator with information including the ad slot info, frequency of occurrence and request timestamps.

Environmental information | 环境信息

SDK version: | SDK 版本： 3.2.6.2
Date and time: | 日期与时间： every day, November 2020
Device model: | 设备型号： all iOS devices we tested on, iPhone 8s and iPhone /12
iOS version: | iOS 版本：iOS 14

To Reproduce | 如何复现

Simply getting an ad - with or without VPN - never works.

Backtrace | 相关堆栈

2020-11-18 14:30:05.167992+0100 ourgame[7023:1993829] 【BytedanceUnion V3.2.6.2】-【BUFoundation】Finished Request: BUGetADSRequest 2020-11-18 14:30:05.168413+0100 ourgame[7023:1991436] 【BytedanceUnion V3.2.6.2】-【other】decrypt data error 2020-11-18 14:30:05.168519+0100 ourgame[7023:1991436] 【BytedanceUnion V3.2.6.2】-【other】请求接口错误码20001 reason213 2020-11-18 14:30:05.168587+0100 ourgame[7023:1991436] 【BytedanceUnion V3.2.6.2】-【rewardedVideo】video ad materia failed to load 2020-11-18 14:30:05.168746+0100 ourgame[7023:1993829] [MoPub][PangleRewardedVideoCustomEvent][911653528] Adapter PangleRewardedVideoCustomEvent failed to load ad: (20001) request was not filled because of the lack of suitable ads. Sporadic occurrences of this error are normal. If the error occurs frequently, please check if the ad size was filled correctly, simulators were used, requested a large amount of ads or the show count was extremely low for a single device, etc. If none of the above items checks out, please contact the system administrator with information including the ad slot info, frequency of occurrence and request timestamps.

jackshi007 commented 3 years ago

How did you solve this problem？

duck4i commented 3 years ago

Hey @jackshi007 I believe it was a wrong configuration on the Pangle dashboard in our case. There is a checkbox to enable test ads, it does help in testing to confirm you're not struggling with ad fill.

jackshi007 commented 3 years ago

Thank you for your review but I don’t understand why my Indonesian users still often report such errors how to configuration on the Pangle dashboard？

bytedance / Bytedance-UnionAD