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c2corg / v6_ui

UI for c2c.org v6
GNU Affero General Public License v3.0
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Impossible to confirm account creation #1115

Closed loicperrin closed 7 years ago

loicperrin commented 7 years ago

When I create a new account, I don't receive the e-mail to validate it. Same pb if I use the function "password forgotten". Blocking issue: users can not create accounts.

asaunier commented 7 years ago

I have just tested the password resetting procedure and have actually received an email, as expected. Perhaps look at your spam directory?

loicperrin commented 7 years ago

I have just tested the password resetting procedure

I have tested it again with another e-mail, and I have received e-mail. But I cannot change the password: message "Password could not be changed" (maybe already in another issue, but I have not found it).

Perhaps look at your spam directory?

No.

I have also tested account creation with another e-mail => mail received. But error message when I click on the confirm link: "Your account could not be activated: Unknown error"

loicperrin commented 7 years ago
HSERGERAERT commented 7 years ago

Tested this morning. Successful on my side. @loicperrin : was it working on previous version ?

dkocich commented 7 years ago

For me, everything (register, get and activate email, change password) was ok on demov6

stef74 commented 7 years ago

Tested ... but not work ! On creation page : unknown error

1st error is username/forum name allready exist (I have fix it).

stef74 commented 7 years ago

If I try to resubmit the form ... user/email allready exist ! but no email. Test with my profesionnal email.

asaunier commented 7 years ago

I have tested:

stef74 commented 7 years ago

The problem if user have issue ... no contact information are provided. It's good idea to add a link to contact article. (the contact link in menu is too tiny to be visible ...)

asaunier commented 7 years ago

On the future prod I have just tried to create a new account: I have received the validation email but clicking on the link returned an error because of Discourse (which seems not correctly configured on the prod):

sans titre2

loicperrin commented 7 years ago

I cannot change the password: message "Password could not be changed"

To be more precise: I can change my password if I am loggued in and I use the "Mon compte" form. But I get this error when using the function "password forgotten" and clicking on the received link (https://www.demov6.camptocamp.org/auth#change_password=newpass_0c0a23df963cc9948e4caf83e10c9b635f079a2668738b5cb03b29cfb0643075)

Hereafter is the link I have finally received 4 hours after request to activate a new account (seems to be a pb with yahoo mail, when I test with google I receive the link more quickly) : https://www.demov6.camptocamp.org/auth#validate_register_email=regemail_b69acdf1c5459219b34fcc7a5a390980c2ba8966abfcc4b64368a8836d6b8159 If I click on this link I get the error message (and it was the same with the link I have received immediatly yesterday on my c2c.org email).

was it working on previous version ?

I don't know, It is the 1st time I test this functionnality.

stef74 commented 7 years ago

I suspect is related to some mailbox

Could you test on production ? (i have send you the acces)

stef74 commented 7 years ago

I have tested email config ... some improvement is needed http://www.mail-tester.com/web-cwgux

I check if production is better

stef74 commented 7 years ago

production : http://www.mail-tester.com/web-898o6

stef74 commented 7 years ago

If you have look on more impacting point :

@mfournier could you have a look on DMARC @asaunier could you havce a look on content mail

For black list I have no solution because is sparkpost not camptocamp.org is blacklisted.

asaunier commented 7 years ago

could you havce a look on content mail

What am I supposed to do? :p I won't change all the email contents before the golive. And to add what? All contents are available here: https://github.com/c2corg/v6_api/tree/master/c2corg_api/emails/i18n/fr

stef74 commented 7 years ago

Based sur spamAssassin filetring :

According to a comment in the rules file "it's the ratio of spaces to non-spaces in each paragraph. apparently messages where generally there are lots of spaces mean the message is spam."

Extra space in HTML messages will be ignored in mail clients, but may not be ignored in pattern-matching filters. Slightly different messages may be sent to each recipient to avoid filtering.

asaunier commented 7 years ago

I don't think we can remove spaces in https://github.com/c2corg/v6_api/blob/master/c2corg_api/emails/i18n/fr/registration_body or https://github.com/c2corg/v6_api/blob/master/c2corg_api/emails/i18n/fr/password_change_body :)

loicperrin commented 7 years ago

Could you test on production ?

Both problems do not appear in production 👍

stef74 commented 7 years ago

I close and open a ticket just for DMARC