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cachethq / cachet

🚦 The open-source status page system.
https://cachethq.io
MIT License
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Subscribers not getting scheduled maintenance emails #3409

Closed bramassendorp closed 5 years ago

bramassendorp commented 5 years ago

Hi,

Im using Cachet v.2.3.15.

It looks like when subscribers are not subscribed to all the components, they are not receiving scheduled maintenance emails. I hope this is not by design.

Am I doing something wrong?

Thank you.

bramassendorp commented 5 years ago

Hi,

Still can't figure out why, at the moment it's a big issue for us. Customers are not getting maintenance notices because mostly all customers are only subscribed to components that are useful for them.

Thank you.

jbrooksuk commented 5 years ago

What QUEUE_DRIVER are you using? See docs at https://github.com/CachetHQ/Cachet/blob/2.4/docs/setup/configuring-queue.md

bramassendorp commented 5 years ago

QUEUE_DRIVER=database

But mail are being send, no issues on that. But when a subscriber is not subscribed to all components, no more maintenance mails are being send out to that user.

jbrooksuk commented 5 years ago

Oh, I see...

bramassendorp commented 5 years ago

Oh, I see...

Yeah, so mails er being sent, only when a "customer" is not subscribed to all subscriptions, no maintenance mail to that customer is being sent.

I hope it's clear :)

bramassendorp commented 5 years ago

Any update?

demarant commented 5 years ago

we have same issue cachet v2.3.15. we use cachet with around 30 components divided in 5 groups and users often will select only some components. they do not get any maintenance notifications via email. RSS/Atom do have the maintenance notifications but the situation is not intuitive and confusing for users.

Moreover when scheduling maintenance, one should be able to associate it to a specific component (or several of them) so that only subscribers to those components are notified of maintenance.

jbrooksuk commented 5 years ago

Does this work on 2.4?

no-response[bot] commented 5 years ago

This issue has been automatically closed because there has been no response to our request for more information from the original author. With only the information that is currently in the issue, we don't have enough information to take action. Please reach out if you have or find the answers we need so that we can investigate further.

mbrother2 commented 5 years ago

@jbrooksuk

No, this does not work on 2.4. No email have been sent when create maintenance!

gcommit commented 4 years ago

It does work, when you are subscribed to all components and added a mailserver correctly.

For incidents it worked this way: CompanyName-mailrelay.adm.CompanyName.de For incidents AND maintennce it has to be a public one: mail.CompanyName.de

Is there a way, that everyone, who is subscribed, even not to all components (or better to a special component) receiving the maintenances mails ?

astrakid commented 4 years ago

we are facing the same issue! any idea of how to solve it?

gcommit commented 4 years ago

we are facing the same issue! any idea of how to solve it?

I don't know any solution here. I am waiting for some important issues for an answer for almost a year now... such as subscribing, wrong timezones, mail settings not working, etc.

But for your problem: Notifications will only be send to subscribers with global subscription. As soon as you unsubscribe one single little part, no email for you.

useesolutions commented 3 years ago

I am on 2.4-dev. I can get the maintenance emails to send, but it is only sending on the first scheduled maintenance. It will not send out on any maintenance that I scheduled after that fist one. Is this typical?

kersthien commented 3 years ago

hi everyone, we have the same problem in cachet v 2.4. are there any updates on this?