cachethq / cachet

🚦 The open-source status page system.
https://cachethq.io
MIT License
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Failed to Subscribe #4145

Closed pilotpanda closed 3 years ago

pilotpanda commented 3 years ago

Hi,

I have a issue when user try subscribe the status page "This error can be identified by a5abae81-cfe4-474e-b781-ba66f02eacbc. You might want to take a note of this code."

The error log was :

{main} {"identification":{"id":"ab5306ee-0aaf-406b-9f65-b0ff05053ddd"},"exception":"[object] (Swift_TransportException(code: 0): Connection could not be established with host mail.you.com :stream_socket_client(): unable to connect to tcp://mail.you.com:0 (Connection timed out) at /var/www/html/cachet/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php:269) [stacktrace]

0 [internal function]: Swift_Transport_StreamBuffer->{closure}(2, 'stream_socket_c...', '/var/www/html/c...', 272, Array)

1 /var/www/html/cachet/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php(272): stream_socket_client('tcp://mail.arup...', 110, 'Connection time...', 30, 4, Resource id #8)

2 /var/www/html/cachet/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php(58): Swift_Transport_StreamBuffer->establishSocketConnection()

The configuration :

MAIL_DRIVER=sendmail MAIL_HOST=mail.you.com MAIL_PORT=465 MAIL_USERNAME=notification@you.com MAIL_PASSWORD=XXXXXXXXXXXXXXXXXXXXXX MAIL_ADDRESS=notification@you.com MAIL_ENCRYPTION=ssl

Can someone help me about this issue?

Thank You

welcome[bot] commented 3 years ago

:wave: Thank you for opening your first issue. I'm just an automated bot that's here to help you get the information you need quicker, so please ignore this message if it doesn't apply to your issue. If you're looking for support, you should try the Slack group by registering your email address at https://cachethq-slack.herokuapp.com. Alternatively, email support@alt-three.com for our Professional support service (please note, this a paid service.) If you're issue is with documentation, you can suggest edits by clicking the Suggest Edits link on any page, or open an issue at https://github.com/CachetHQ/Docs