search

cachethq / cachet

🚦 The open-source status page system.
https://cachethq.io
MIT License
13.79k stars 1.55k forks source link

500 Error on Test Email #4296

Closed davidjmorin closed 10 months ago

davidjmorin commented 2 years ago

I setup cachet on a local system to see if its something we would like. Everything worked great for testing. I then moved it over to my production server and cannot for the life of me get emails to send. When I test it loads for a while and then I get a 500 error.

Error 500
Houston, We Have A Problem.
Internal Server Error
What does this mean?
Something went wrong on our servers while we were processing your request. An error has occurred and this resource cannot be displayed. This occurrence has been logged, and a highly trained team of monkeys has been dispatched to deal with your problem. We're really sorry about this, and will work hard to get this resolved as soon as possible.

This error can be identified by 02acf28b-3fbd-4ae6-b237-b581811e77f5. You might want to take a note of this code.

Perhaps you would like to go to our home page?

In the logs i have 

[2021-07-21 19:23:08] production.ERROR: Swift_TransportException: Connection could not be established with host smtp.gmail.com :stream_socket_client(): unable to connect to tcp://smtp.gmail.com:587 (Connection timed out) in /var/www/html/cachet/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php:261

Stack trace:
#0 [internal function]: Swift_Transport_StreamBuffer->{closure}(2, 'stream_socket_c...', '/var/www/html/c...', 264, Array)
#1 /var/www/html/cachet/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php(264): stream_socket_client('tcp://smtp.gmai...', 110, 'Connection time...', 30, 4, Resource id #8)
#2 /var/www/html/cachet/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php(58): Swift_Transport_StreamBuffer->establishSocketConnection()
#3 /var/www/html/cachet/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php(143): Swift_Transport_StreamBuffer->initialize(Array)
#4 /var/www/html/cachet/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mailer.php(65): Swift_Transport_AbstractSmtpTransport->start()
#5 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Mail/Mailer.php(483): Swift_Mailer->send(Object(Swift_Message), Array)
#6 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Mail/Mailer.php(259): Illuminate\Mail\Mailer->sendSwiftMessage(Object(Swift_Message))
#7 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Notifications/Channels/MailChannel.php(65): Illuminate\Mail\Mailer->send(Object(Illuminate\Support\HtmlString), Array, Object(Closure))
#8 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Notifications/NotificationSender.php(144): Illuminate\Notifications\Channels\MailChannel->send(Object(CachetHQ\Cachet\Models\User), Object(CachetHQ\Cachet\Notifications\System\SystemTestNotification))
#9 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Notifications/NotificationSender.php(103): Illuminate\Notifications\NotificationSender->sendToNotifiable(Object(CachetHQ\Cachet\Models\User), 'c8c30c51-e4ef-4...', Object(CachetHQ\Cachet\Notifications\System\SystemTestNotification), 'mail')
#10 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Support/Traits/Localizable.php(19): Illuminate\Notifications\NotificationSender->Illuminate\Notifications\{closure}()
#11 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Notifications/NotificationSender.php(105): Illuminate\Notifications\NotificationSender->withLocale(NULL, Object(Closure))
#12 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Notifications/NotificationSender.php(77): Illuminate\Notifications\NotificationSender->sendNow(Object(Illuminate\Database\Eloquent\Collection), Object(CachetHQ\Cachet\Notifications\System\SystemTestNotification))
#13 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Notifications/ChannelManager.php(39): Illuminate\Notifications\NotificationSender->send(Object(Illuminate\Database\Eloquent\Collection), Object(CachetHQ\Cachet\Notifications\System\SystemTestNotification))
#14 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Notifications/RoutesNotifications.php(18): Illuminate\Notifications\ChannelManager->send(Object(CachetHQ\Cachet\Models\User), Object(CachetHQ\Cachet\Notifications\System\SystemTestNotification))
#15 /var/www/html/cachet/app/Http/Controllers/Dashboard/SettingsController.php(307): CachetHQ\Cachet\Models\User->notify(Object(CachetHQ\Cachet\Notifications\System\SystemTestNotification))
#16 [internal function]: CachetHQ\Cachet\Http\Controllers\Dashboard\SettingsController->testMail()
#17 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Controller.php(54): call_user_func_array(Array, Array)
#18 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(45): Illuminate\Routing\Controller->callAction('testMail', Array)
#19 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Route.php(219): Illuminate\Routing\ControllerDispatcher->dispatch(Object(Illuminate\Routing\Route), Object(CachetHQ\Cachet\Http\Controllers\Dashboard\SettingsController), 'testMail')
#20 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Route.php(176): Illuminate\Routing\Route->runController()
#21 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Router.php(682): Illuminate\Routing\Route->run()
#22 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(30): Illuminate\Routing\Router->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#23 /var/www/html/cachet/app/Http/Middleware/Authenticate.php(61): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#24 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(163): CachetHQ\Cachet\Http\Middleware\Authenticate->handle(Object(Illuminate\Http\Request), Object(Closure))
#25 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#26 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(41): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#27 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(163): Illuminate\Routing\Middleware\SubstituteBindings->handle(Object(Illuminate\Http\Request), Object(Closure))
#28 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#29 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(75): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#30 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(163): Illuminate\Foundation\Http\Middleware\VerifyCsrfToken->handle(Object(Illuminate\Http\Request), Object(Closure))
#31 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#32 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(49): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#33 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(163): Illuminate\View\Middleware\ShareErrorsFromSession->handle(Object(Illuminate\Http\Request), Object(Closure))
#34 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#35 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#36 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(163): Illuminate\Session\Middleware\StartSession->handle(Object(Illuminate\Http\Request), Object(Closure))
#37 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#38 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(37): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#39 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(163): Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse->handle(Object(Illuminate\Http\Request), Object(Closure))
#40 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#41 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(66): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#42 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(163): Illuminate\Cookie\Middleware\EncryptCookies->handle(Object(Illuminate\Http\Request), Object(Closure))
#43 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#44 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(104): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#45 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Router.php(684): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#46 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Router.php(659): Illuminate\Routing\Router->runRouteWithinStack(Object(Illuminate\Routing\Route), Object(Illuminate\Http\Request))
#47 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Router.php(625): Illuminate\Routing\Router->runRoute(Object(Illuminate\Http\Request), Object(Illuminate\Routing\Route))
#48 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Router.php(614): Illuminate\Routing\Router->dispatchToRoute(Object(Illuminate\Http\Request))
#49 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(176): Illuminate\Routing\Router->dispatch(Object(Illuminate\Http\Request))
#50 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(30): Illuminate\Foundation\Http\Kernel->Illuminate\Foundation\Http\{closure}(Object(Illuminate\Http\Request))
#51 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/CheckForMaintenanceMode.php(62): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#52 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(163): Illuminate\Foundation\Http\Middleware\CheckForMaintenanceMode->handle(Object(Illuminate\Http\Request), Object(Closure))
#53 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#54 /var/www/html/cachet/vendor/fideloper/proxy/src/TrustProxies.php(57): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#55 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(163): Fideloper\Proxy\TrustProxies->handle(Object(Illuminate\Http\Request), Object(Closure))
#56 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#57 /var/www/html/cachet/vendor/barryvdh/laravel-cors/src/HandlePreflight.php(29): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#58 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(163): Barryvdh\Cors\HandlePreflight->handle(Object(Illuminate\Http\Request), Object(Closure))
#59 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#60 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(104): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#61 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(151): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#62 /var/www/html/cachet/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(116): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter(Object(Illuminate\Http\Request))
#63 /var/www/html/cachet/public/index.php(54): Illuminate\Foundation\Http\Kernel->handle(Object(Illuminate\Http\Request))
#64 {main} {"identification":{"id":"ad56aa58-0726-42f2-99c0-7676aea40bb4"},"exception":"[object] (Swift_TransportException(code: 0): Connection could not be established with host smtp.gmail.com :stream_socket_client(): unable to connect to tcp://smtp.gmail.com:587 (Connection timed out) at /var/www/html/cachet/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php:261)
[stacktrace]

My .ENV file

MAIL_DRIVER=smtp
MAIL_HOST=smtp.gmail.com
MAIL_PORT=587
MAIL_USERNAME=admin@WEBSITE.com
MAIL_PASSWORD=MYPASSWORD
MAIL_ADDRESS=admin@WEBSITE.com
MAIL_NAME="Status"
MAIL_ENCRYPTION=tls

What do I need to fix here?

ewfisher commented 2 years ago

The last line of the stacktrace is the important one:

{main} {"identification":{"id":"ad56aa58-0726-42f2-99c0-7676aea40bb4"},"exception":"[object] (Swift_TransportException(code: 0): Connection could not be established with host smtp.gmail.com :stream_socket_client(): unable to connect to tcp://smtp.gmail.com:587 (Connection timed out) at /var/www/html/cachet/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php:261)

Specifically, Connection could not be established with host smtp.gmail.com :stream_socket_client(): unable to connect to tcp://smtp.gmail.com:587 (Connection timed out)

I would check your connection and see if you can connect to that SMTP server. Maybe a firewall issue (host or network), or Google is blocking your IP for some reason.

jbrooksuk commented 10 months ago

Thank you for your input on Cachet 2.x. We are shifting our attention and resources to Cachet 3.x and will no longer be supporting the 2.x version. If your feedback or issue is relevant to the 3.x series, we encourage you to engage with the new branch.

For more information on the Cachet rebuild and our plans for 3.x, you can read the announcement here.

We appreciate your understanding and look forward to your contributions to the new version.