Nordictrack S22i: Zwift not communicating Incline to QZ

[Bluetac1]

# debug-Mon_Jan_30_19_24_49_2023.log Describe the bug Receiving all data from Nordictrack S22i (Power, Cadence, etc) and transmitting to Zwift, but not receiving incline data in return.

To Reproduce Steps to reproduce the behavior: Refer bug report. I am running:

• Zwift on iPad
• QZ Companion app on iOS/iPhone
• NordicTrack S22i with QZ app installed.

Last night everything was working fine (apart from lack of autoincline), today experiencing connectivity issues.

Expected behavior Resolve connectivity issues and educate me on how auto-incline works with above setup.

Screenshots Refer attached for all screenshots from QZ Companion settings.

Desktop (please complete the following information):

• Refer above.

Smartphone (please complete the following information):

• Refer above. ![Uploading 3F49CD08-1D9B-4CA6-A5A6-1265B2031C47.png…]()

Append a debug log

Follow this guide https://github.com/cagnulein/qdomyos-zwift/wiki/How-do-i-get-the-debug-log-in-case-something-doesn't-work%3F

Additional context Add any other context about the problem here.

[Bluetac1]

[cagnulein]

@Bluetac1 there is an error in the settings. Please remove the ip from the TDF4 IP setting and press ok and restart qz and let me know!

[Bluetac1]

Thank you - I’ve removed the IP from that setting but kept the IP address in the ‘TDF Companion IP’ field (i.e. one below that one). Unfortunately, QZ is still not showing on my bluetooth list on NordicTrack. Last night it was there!On 30 Jan 2023, at 7:58 pm, Roberto Viola @.***> wrote: @Bluetac1 there is an error in the settings. Please remove the ip from the TDF4 IP setting and press ok and restart qz and let me know!

—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: @.***>

[cagnulein]

please send a fresh debug log with the right settings @Bluetac1

[Bluetac1]

debug-Mon_Jan_30_23_19_49_2023.log

[cagnulein]

hi @Bluetac1 , the problem is that i don't see any packets coming from 198.168.68.61 Are you sure is still the right ip from your bike? maybe your dhcp server is changing the ip of your bike after each reboot Are you able to ping this ip from your phone? let me know!

[JH-Morris]

debug-Sun_Jan_29_17_33_37_2023.log

I also have this problem. I am using iPad for zwift and iPhone for the companion app. Here is the debug from the ride yesterday. # working on getting the log from zwift.

[cagnulein]

@JH-Morris are you able to provide also an adb logcat from the bike directly?

[JH-Morris]

Not sure exactly how to do that. Looking into it right now.

[cagnulein]

ok i'm going to bed, i will answer tomorrow

Il giorno lun 30 gen 2023 alle 22:45 JH-Morris @.***> ha scritto:

Not sure exactly how to do that. Looking into it right now.

— Reply to this email directly, view it on GitHub https://github.com/cagnulein/qdomyos-zwift/issues/1227#issuecomment-1409393693, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAALYWEB7JPMYBZKY5YWBITWVAY6LANCNFSM6AAAAAAUK3TUYA . You are receiving this because you were assigned.Message ID: @.***>

-- Roberto Viola Software engineer and open source enthusiast http://robertoviola.cloud

[JH-Morris]

Log.txt debug-Mon_Jan_30_16_59_03_2023.log @cagnulein So I did a quick ride today just to get more up-to-date logs. Here is what I have so far. The “log” is the zwift log from the iPad Andy the other is from the companion app.

Tied to use the "dump log" feature on the bike. I'm not sure if that is how you can get the debug on the bike. It just seemed to freeze the bike anyway.

[cagnulein]

@JH-Morris yeah sorry about the adb logcat function in qz companion. I just fixed it. I need that kind of log because it's the only way to understand what's going on. I just pushed a new QZ companion version that fixed this issue. Please install and try again, you can just press the inclination and/or resistance plus button qz to simulate the behaviour. Then send me a adb logcat from the bike directly (when you push the button a logcat.txt file will be created in the /sdcard/ directory)

let me know

[JH-Morris]

@JH-Morris yeah sorry about the adb logcat function in qz companion. I just fixed it.

I need that kind of log because it's the only way to understand what's going on.

I just pushed a new QZ companion version that fixed this issue.

Please install and try again, you can just press the inclination and/or resistance plus button qz to simulate the behaviour.

Then send me a adb logcat from the bike directly (when you push the button a logcat.txt file will be created in the /sdcard/ directory)

let me know

I'll get that done later today and get you the file. Might be a little late for you. I think you're 6 hours ahead of me.

[cagnulein]

no problem :) 10:30am here :)

[Bluetac1]

Sorry for the late reply - work got in the way. After playing around with the settings on each device (long story) I finally got Zwift (iPad), QZ app (iPhone) and NordicTrack S22i to talk again! Please see debug log. The only issue I’m now experiencing is that the incline on Zwift does not pull through to NordicTrack. Can you assist please? Many thanks for your help to date! debug-Tue_Jan_31_23_09_55_2023.log

[cagnulein]

hi @Bluetac1 the issue on this debug log is the fact that the zwift force resistance in the experimental settings is disabled. Eanbled and QZ will send the inclination to your bike Let me know

[Bluetac1]

Sorry I tried it and it doesn’t appear to work either :(On 31 Jan 2023, at 11:59 pm, Roberto Viola @.***> wrote: hi @Bluetac1 the issue on this debug log is the fact that the zwift force resistance in the experimental settings is disabled. Eanbled and QZ will send the inclination to your bike Let me know

—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: @.***>

[cagnulein]

ok but send me a debug log with that one. If it's so it means that i need also an adb logcat from the bike directly

[Bluetac1]

Not sure whether it is relevant, but when I push the ‘+’ and ‘-‘ buttons on the incline within the app, nothing happens either? Might be same issue as identified above?

[Bluetac1]

debug-Tue_Jan_31_23_09_55_2023.log

[cagnulein]

yes it's the same issue

[cagnulein]

debug-Tue_Jan_31_23_09_55_2023.log

this is the same log :)

[Bluetac1]

If that debug log isn’t showing connectivity, I just jumped off and can send another

[Bluetac1]

Whoops debug-Wed_Feb_1_00_12_13_2023.log

[cagnulein]

confirmed, qz now is doing the right thing. I need the adb logcat now

[Bluetac1]

Thanks, need to investigate how to retrieve that - have to go to sleep and will report back in the morning once I’ve figured it out

[JH-Morris]

Log.txt debug-Tue_Jan_31_16_11_25_2023.log logcat.log I think I have it this time. Let me know if you need anything else.

[Bluetac1]

Sorry for the basic question in advance! I’ve navigated on the bike to obtain the bug report (refer screenshots) but there is no prompt when/where it is available and it is not obvious to me how I can download and transmit it to you. Humble apologies - can you advise?

[cagnulein]

Log.txt debug-Tue_Jan_31_16_11_25_2023.log logcat.log I think I have it this time. Let me know if you need anything else.

thanks @JH-Morris the main issue about your log is that you have zwift erg workout setting enabled. In this way qz is not sending the resistance to the bike for a free ride on zwift. You need to disable this one. Could you please try again and send me the log in case it doesn't work? Thanks!

[cagnulein]

@Bluetac1 you can just press the adb logcat button on the qz companion app, and then it will write automatically a logcat.txt in the /sdcard/ folder. Let me know!

[Bluetac1]

I’m really sorry - I must be very dense. I’m not usually an Android user. I’ve tried navigating all through the device, but can’t access the ‘Files’ app, nor that specific directory.

Any ideas how to quickly access the pathway:

FILE /sdcard/.wolflogs/2023-02-01_logs.txt

[Bluetac1]

[Bluetac1]

That’s a full list of all apps I see, even when opening up the ‘System’ ones……

[cagnulein]

@victorypoint which app do you use to navigate in the files? also @Bluetac1 you can get files via adb with

adb pull pathofthefileontablet pathofwhereyouwantthefileonyourpc

Let me know

[victorypoint]

@victorypoint which app do you use to navigate in the files? also @Bluetac1 you can get files via adb with

adb pull pathofthefileontablet pathofwhereyouwantthefileonyourpc

Let me know

I open the browser and install Solid Explorer from APKPure.com. Also if ADB is working then this:

ADB pull /sdcard/.wolflogs/

[JH-Morris]

That’s a full list of all apps I see, even when opening up the ‘System’ ones……

@Bluetac1 I go into settings>storage>files and the logcat is in there. I was also able to download an apk of Dropbox and just load them into there.

[JH-Morris]

Log.txt debug-Wed_Feb_1_16_44_09_2023.log logcat.log This is one with zwift erg on across qz and zwift. Would force the bike to incline but never decline.

[JH-Morris]

logcat.log Log.txt debug-Wed_Feb_1_16_56_59_2023.log Alright. This one is with erg off on Zwift and qz. I was getting some decline but it wasn’t really correlating well. For example, a negative grade on zwift never correlated to a negative grade on the bike.

[Bluetac1]

2023-01-31_logs.txt

[Bluetac1]

Thanks for everyone’s help - I hope this is it!! :)

[Bluetac1]

2023-02-01_logs.txt

[Bluetac1]

The last one is more up to date.

[cagnulein]

Log.txt debug-Wed_Feb_1_16_44_09_2023.log logcat.log This is one with zwift erg on across qz and zwift. Would force the bike to incline but never decline.

@JH-Morris the problem on this log is that you have zwift force resistance setting disabled on your experimental setting. Please enable it. Maybe there are also other issue, but this is the main issue here

[cagnulein]

logcat.log Log.txt debug-Wed_Feb_1_16_56_59_2023.log Alright. This one is with erg off on Zwift and qz. I was getting some decline but it wasn’t really correlating well. For example, a negative grade on zwift never correlated to a negative grade on the bike.

same here zwift force resistance setting disabled on your experimental setting

[cagnulein]

2023-02-01_logs.txt

@Bluetac1 this file is empty

2023-01-31_logs.txt

in this file i saw something but there is no metrics at all. Did you do a workout on this day? as @victorypoint said one time, you have to collect these files before ending the workout on ifit, otherwise it will overwrite them.

Also i need the logcat.txt from the companion.

Thanks

[Bluetac1]

2023-02-02_logs.txt debug-Thu_Feb_2_21_12_30_2023.log

[Bluetac1]

Sorry (again) - I hope the above is what you need!!

[cagnulein]

@Bluetac1 no problem :) so in the https://github.com/cagnulein/qdomyos-zwift/files/10568438/2023-02-02_logs.txt i saw the metrics, but in the https://github.com/cagnulein/qdomyos-zwift/files/10568442/debug-Thu_Feb_2_21_12_30_2023.log I don't. So, i still need the logcat.txt file from the QZ Companion to understand why the companion is not sending them. Are you able to get it?

[JH-Morris]

@cagnulein There might be an issue with that setting because I had it on the entire time. It was forcing some form on incline and/or decline in certain instances. I know this because I turned it off right after I sent you the files so that I could get a workout in without it changing incline/decline. Could that be the issue?

So thinking about this more. What I'll do when I get up tomorrow is I will take a screenshot of the settings before I start each ride. I'll reproduce all of the files and we can troubleshoot from there. I don't work Fridays so I'll be way more responsive than I have been. Maybe we can find a solution.

[cagnulein]

@JH-Morris maybe you were sending me the wrong debug file? also remember to restart qz after each changes in the settings. let me know