QZ won't connect to Norditrack C1750

[pbcsd]

debug-Sun-Mar-19-15-52-33-2023.log

Have installed the companion app as instructed, and inserted the IP Address into the C2950 section of the QZ app. I see the companion app starting on my treadmill when I reboot. But QZ does not connect.

[cagnulein]

@pbcsd checked and the companion is not sending data.

possible cause: is there a /sdcard/.wolflogs/ directory inside your treadmill tablet? if so can you share the logs inside?

[pbcsd]

Hmm…now I can’t even log in to iFit. Says invalid user name (I can login just fine on my iPhone via web browser with same user name). Weird. Prior to this it was giving me an error and I had to logout.

[cagnulein]

i don't know, maybe @victorypoint can give you some hints

[pbcsd]

There doesn’t appear to be a Files app on the attached android tablet. Not sure how to check files on this thing?

[cagnulein]

you can install any file manager apk :) now i'm going to bed, italy here :) have a nice sunday, we will catch up tomorrow

Il giorno dom 19 mar 2023 alle 21:22 pbcsd @.***> ha scritto:

There doesn’t appear to be a Files app on the attached android tablet. Not sure how to check files on this thing?

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[pbcsd]

Ok buona notte. Btw I just did a factory reset on the treadmill. I then logged in to iFit, installed the latest update. Then went into Privileged mode, turned on debug mode, and installed the companion app again (it doesn’t give me a security warning). Rebooted the device.

It gives me this same error. Not sure what is going on.

[pbcsd]

..and get certificate errors when I try and search anything now on the built in browser.

![Uploading BF3160B3-44A3-4F01-9E3E-F56B4978B893.jpeg…]()

[pbcsd]

Going to try another factory reset. Weird.

[pbcsd]

Okay factory reset and this time did not apply the iFit update. Still not connecting to bike.

Installed file manager. I don’t see an sdcard directory anywhere.

![Uploading D6020F20-442E-4DE1-BA41-82D477B3DD45.jpeg…]()

[pbcsd]

[pbcsd]

[victorypoint]

@pbcsd, a screenshot you included that shows main storage, That is actually the inside of the SD card folder. What file manager did you install? I like to use one called solid explorer.

[victorypoint]

@pbcsd, the whoops error is a new development that several users are reporting. Replacing the iFit APK appears to fix it - see https://www.reddit.com/r/nordictrackandroid/comments/10oi2e6/whoops_an_error_occurred_x32i_treadmill/

Are you able to establish an ADB connection to your machine from a windows PC as per install guide?

[pbcsd]

@pbcsd, the whoops error is a new development that several users are reporting. Replacing the iFit APK appears to fix it - see https://www.reddit.com/r/nordictrackandroid/comments/10oi2e6/whoops_an_error_occurred_x32i_treadmill/

Are you able to establish an ADB connection to your machine from a windows PC as per install guide?

Simply downloading a new APK and installing it over the existing, or would I delete the existing app first?

Have not tried the adb/pc route yet. Presumably just for debugging?

[victorypoint]

In that reddit post, there is this reply that should work for you - https://www.reddit.com/r/nordictrackandroid/comments/10oi2e6/comment/j8jsx77/

Yes, please try the ADB solution just to confirm if it works or not on your machine. It's for debugging but also to help install and update the companion

[pbcsd]

In that reddit post, there is this reply that should work for you - https://www.reddit.com/r/nordictrackandroid/comments/10oi2e6/comment/j8jsx77/

Yes, please try the ADB solution just to confirm if it works or not on your machine. It's for debugging but also to help install and update the companion

I'm not sure I understand how to do the ADB solution, I always get confused with how/what stuff to download from github. Where it says "Download the QZ Companion installation package from this Github repository and extract it to your Windows PC. Go into the extracted folder and run qz-companion.bat by either double-clicking it or running it from the command-line", where is this download link for this package/file?

If I click here..

It just takes me to another page that looks like this, but no download link?

Also, where it says to establish an adb connection, do I need to download adb fastload or any external package to establish the connection, or does it try to establish the connection via wifi when I ultimately am able to insert the IP Address into the batch file that is contained in this folder/package I'm supposed to download?

Thx

[victorypoint]

@pbcsd, from the main Github companion page, click on Code button and then 'download zip'. Once its downloaded, extract the zip and you will find the .bat scripts in the Installpackage folder.

[victorypoint]

@pbcsd, the package will contain all the files you need. Just make sure your treadmill is on and ADB debugging is turned on, and it's connected to the same wifi as your Windows PC. The bat script on Windows PC will attempt to ping the treadmill and if successful, will try ADB connection and install the companion. I am going to bed now but Roberto will be up in a few hours to offer help if needed.

[pbcsd]

@pbcsd, the package will contain all the files you need. Just make sure your treadmill is on and ADB debugging is turned on, and it's connected to the same wifi as your Windows PC. The bat script on Windows PC will attempt to ping the treadmill and if successful, will try ADB connection and install the companion. I am going to bed now but Roberto will be up in a few hours to offer help if needed.

Thanks. So downloaded it, it has a successful ping to the treadmill, but ultimately is unable to establish an ADB connection:

[code]Enter treadmill IP address: 192.168.1.108

Pinging 192.168.1.108 ... Ping successful.

Waiting for 0 seconds, press a key to continue ...

Connecting to treadmill via ADB ... Cannot establish ADB connection.

Refer to QZ-Companion-log.txt for installation details.

Press any key to continue . . .[/code]

[victorypoint]

Ok, the ADB connection is tricky on the 1750s. Let's try the browser download option to install the APK.

[pbcsd]

Yeah, will do that, this was the log file btw:

Log generated at 21:38:47.66 2023-03-19 for IP 192.168.1.108

Pinging 192.168.1.108 ...

Pinging 192.168.1.108 with 32 bytes of data: Reply from 192.168.1.108: bytes=32 time=109ms TTL=64

Ping statistics for 192.168.1.108: Packets: Sent = 1, Received = 1, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 109ms, Maximum = 109ms, Average = 109ms

Connecting to treadmill via ADB ...

disconnected everything

• daemon not running; starting now at tcp:5037
• daemon started successfully cannot connect to 192.168.1.108:5555: No connection could be made because the target machine actively refused it. (10061)

[pbcsd]

Ok, the ADB connection is tricky on the 1750s. Let's try the browser download option to install the APK.

Okay, so that was odd. I installed via browser. When I powered down and on the treadmill, while booting up the treadmill went into a full incline, stopped, and then went to a full decline, and stopped.

When I tried to use my android tablet to connect, nothing happened (see log file attached). debug-Sun_Mar_19_21_50_39_2023.log

I then tried my iPhone. It showed the tiles, but kept saying "Connecting...". I didn't think it connected, but when I tried a manual program I could see that QZ was showing the right speed/incline, even though it didn't actually ever say "Connected".

So there seems to still be something up with the Android tablet connecting, and not sure whether there is an issue with the iPhone since it never actually said "connected".

[cagnulein]

can you enable the hidden folders from here? i believe there is a hidden .wolflogs directory there

[pbcsd]

can you enable the hidden folders from here? i believe there is a hidden .wolflogs directory there

Just to confirm, you mean on the iFit tablet not my Android tablet?

[cagnulein]

yes ifit tablet

Il giorno lun 20 mar 2023 alle 11:05 pbcsd @.***> ha scritto:

[image: 0FF431AC-88EC-4772-AD81-B2A5DB294E84] https://user-images.githubusercontent.com/99127458/226208780-b03426ee-0b02-4c47-ad61-1c99ee52edc1.jpeg

can you enable the hidden folders from here? i believe there is a hidden .wolflogs directory there

Just to confirm, you mean on the iFit tablet not my Android tablet?

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[pbcsd]

can you enable the hidden folders from here? i believe there is a hidden .wolflogs directory there

Okay, enables show system files which allowed me to see the sdcard directory. But no such wolf directory exists there.

There is this?

[cagnulein]

great! found the issue @pbcsd ! your tablet has a new folder that I never saw! Let me add it and I will create a new apk for you.

[cagnulein]

@pbcsd done! https://github.com/cagnulein/QZCompanionNordictrackTreadmill/suites/11677572450/artifacts/606980235

[victorypoint]

@cagnulein, which folder did you add? The eru folder is present on my tablet too but it's for the iFit Admin app which doesn't contain workout metrics from what I remember

[cagnulein]

ok. i didn't know. anyway I added the eru folder as a fallback in case i don't find any log file in their other directories

it should works fine on both cases

thoughts?

Il giorno lun 20 mar 2023 alle 14:28 Al Udell @.***> ha scritto:

@cagnulein https://github.com/cagnulein, which folder did you add? The eru folder is present on my tablet too but it's for the iFit Admin app which doesn't contain workout metrics from what I remember

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[victorypoint]

@cagnulein, in this case the eru folder may contain workout metrics if no wolflog folder exists. @pbcsd, in the SDcard, can you look for a folder called .wolflogs? Note that it begins with a . to indicate a hidden folder. Maybe the file app you're using won't show it?

[cagnulein]

in this case the eru folder may contain workout metrics if no wolflog folder exists.

yes that's exactly my target.

[pbcsd]

@cagnulein, in this case the eru folder may contain workout metrics if no wolflog folder exists. @pbcsd, in the SDcard, can you look for a folder called .wolflogs? Note that it begins with a . to indicate a hidden folder. Maybe the file app you're using won't show it?

Maybe..is there a specific file manager you know that allows one to show hidden folders? The only option I saw in the one I am using was to click on "system" folders to show those, which is what brought up the SDCard directory. But there is no "show hidden files/folders" option.

[pbcsd]

@pbcsd done! https://github.com/cagnulein/QZCompanionNordictrackTreadmill/suites/11677572450/artifacts/606980235

Would I just go back into the tablet and install this apk? Or do I need to remove the original companion app I installed?

[pbcsd]

Also, seems strange to me that if I use my iPhone, while it never says "connected" and just keeps saying "Connecting", the tiles show up and I can see the treadmill speed/incline changing. But on my external android tablet, it never shows the tiles. I would have thought that implied some odd setting on that tablet vs needing to create a new directory in the iFit tablet. I.e., why would the iPhone get further than the android tablet?

[cagnulein]

@pbcsd done! https://github.com/cagnulein/QZCompanionNordictrackTreadmill/suites/11677572450/artifacts/606980235

Would I just go back into the tablet and install this apk? Or do I need to remove the original companion app I installed?

you can install directly this one. it will overwrite the existing one

Also, seems strange to me that if I use my iPhone, while it never says "connected" and just keeps saying "Connecting", the tiles show up and I can see the treadmill speed/incline changing.

yes that's fine. It's just an UI bug.

But on my external android tablet, it never shows the tiles. I would have thought that implied some odd setting on that tablet vs needing to create a new directory in the iFit tablet. I.e., why would the iPhone get further than the android tablet?

did you set the IP on the external tablet? and also location services are enabled on it?

Maybe..is there a specific file manager you know that allows one to show hidden folders? The only option I saw in the one I am using was to click on "system" folders to show those, which is what brought up the SDCard directory. But there is no "show hidden files/folders" option.

cx file explorer should do this

[victorypoint]

@pbcsd, are the QZ settings the same between iphone and Android tablet? Same Proform IP and settings?

Try an app called FV File Explorer to show hidden files. Turn on hidden files in it's settings

[pbcsd]

@pbcsd, are the QZ settings the same between iphone and Android tablet? Same Proform IP and settings?

Try an app called FV File Explorer to show hidden files. Turn on hidden files in it's settings

I was originally using the Proform IP but at some point switched to entering the IP into the c2950 section of the app (someone said to put it there instead). The android tablet has location services on.

[cagnulein]

please send me a debug log from your tablet @pbcsd https://github.com/cagnulein/qdomyos-zwift/wiki/How-do-i-get-the-debug-log-in-case-something-doesn't-work%3F

[pbcsd]

please send me a debug log from your tablet @pbcsd https://github.com/cagnulein/qdomyos-zwift/wiki/How-do-i-get-the-debug-log-in-case-something-doesn't-work%3F

Posted it earlier here..

https://github.com/cagnulein/qdomyos-zwift/issues/1373#issuecomment-1475508604

[cagnulein]

ah got the issue! it's the same of https://github.com/cagnulein/qdomyos-zwift/issues/1332 I can fix this in the next release for android as well. In the meantime you can workaround this just powering on a bluetooth device nearby this tablet. This will trigger QZ to connects to the companion app. Let me know!

[pbcsd]

Not sure I follow. Just power on any bluetooth device (eg my wahoo cadence meter on my bike that’s a few feet away)?

or power something on in pairing mode?

[cagnulein]

qz needs at least one device that broadcast itself over bluetooth. so the wahoo sensor not connected to anything else could be enough anyway i have already fixed it. it will be in the 2.13.16 on android

Il giorno lun 20 mar 2023 alle 18:00 pbcsd @.***> ha scritto:

Not sure I follow. Just power on any bluetooth device (eg my wahoo cadence meter on my bike that’s a few feet away)?

or power something on in pairing mode?

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[pbcsd]

Thanks, haven't seen the version show up on Google Play yet, will try again in a few hours.

[cagnulein]

@pbcsd i didn't upload it yet :)

[pbcsd]

Just confirming whether the fix was uploaded into a new version? Also, curious, does the Peloton app work with the treadmill as well and does QZ auto adjust speed/incline or at least show the target incline/speed at all? Or just for Zwift?

[pbcsd]

Oh, and lastly, for the Nordictrack C1750, should I be putting the IP Address into the "Norditrack C2950 IP" section or "Proform IP" section?

[cagnulein]

Just confirming whether the fix was uploaded into a new version?

yes it's in the closed beta. Are you in the private beta group? If you aren't send me an email to roberto.viola83@gmail.com and I will add you!

Also, curious, does the Peloton app work with the treadmill as well and does QZ auto adjust speed/incline or at least show the target incline/speed at all?

Yes!

Oh, and lastly, for the Nordictrack C1750, should I be putting the IP Address into the "Norditrack C2950 IP" section or "Proform IP" section?

C2950 IP. Leave the proform IP empty, it's important.

Let me know!

[pbcsd]

Thanks…btw just turning on a Bluetooth device didn’t help. But connecting to my OH1 caused it to also connect to the treadmill.

Completely unrelated. Strata…won’t let me login via google when I use QZ if I try to use Googles SAML, says the app won’t let it. Is that a QZ/Android thing and I simply need to enter the user name and password vs going through single sign on?

[cagnulein]

Thanks…btw just turning on a Bluetooth device didn’t help. But connecting to my OH1 caused it to also connect to the treadmill.

Just sent you the beta. Let me know

Completely unrelated. Strata…won’t let me login via google when I use QZ if I try to use Googles SAML, says the app won’t let it. Is that a QZ/Android thing and I simply need to enter the user name and password vs going through single sign on?

On the advanced setting there is a setting to change the strava sign on. Change it and restart qz and it will work

Let me know