[BUG] Dropped Speed Sometimes & No Cadence in Domyos Treadmill => Qz => Garmin Watch

[hakun]

Describe the bug Equipment: Domyos intense run treadmill Garmin watch Enduro 2 Qz app beta version on android with Ant+ Dongle Issue: (1) N/A pace/speed sometimes show on Qz App at around km 4.5 (happened two times at same km so far), there is no pace/speed on Garmin data screen, Garmin chart as well, odo start to different from treadmill from dropped speed timing (2) Cadence is overwritten (no data on watch, there was if no qz sensor)

To Reproduce Steps to reproduce the behavior:

1. Setup Domyos Treadmill => Qz App => Garmin Watch
2. Start run on Domyos
3. Issue: N/A sometimes shown on Qz App, no speed on Watch as well

Expected behavior No dropped pace/speed. Keep cadence of Garmin watch.

Screenshots

Equipment:

• Mobile: Galaxy A10 SM-A105G/DS, android 11
• Qz: 2.16.15

Append a debug log https://drive.google.com/file/d/1zZPXamAq0AEeeEy1QpBEGns27eNbj6pw/view?usp=drivesdk

Additional context Ask me if any

[cagnulein]

Log checked: I already saw this issue from another user. The treadmill is sending pace 0 when it happens, so it's not QZ fault. On the other user, he tested also the same treaadmill with the domyos app and he had the same issue. It was an issue on the control board of the treadmill. I suggest to try the domyos app as well Let me know

[hakun]

Oh my god. If it's true, then seem no other solution rather than have to use NPE runn @_@ or install DYI sensor as Gallochri.com shared. As I remember, I have no issue with Domyos app before. Let me check again and update.

[cagnulein]

try to do the same session with same speed and inclination. The other user doesn't have issue with 10km/h but have issue with 12km/h for example.

[cagnulein]

that's the ticket of the other user https://github.com/cagnulein/qdomyos-zwift/issues/1567

[hakun]

Seem so. As you can see from pace chart. It happens at pace 6:40 (9km/h). When it's over than that pace, seem no more happen.

[cagnulein]

Ok keep me informed.

[hakun]

I have never saw Doymos sw updatw is possible anywhere. Means that thía Domyos issue will stay forever 🥲

[cagnulein]

@hakun my understanding is that it's not a firmware issue, but an overheating issue. So the solution is changing the motor/control board.

I never had an issue with my Domyos Intense Run.

[hakun]

Or equip it a fan 😄

[hakun]

Mine is still under warranty. Seems good to claim so.

[cagnulein]

Mine is still under warranty. Seems good to claim so.

yes if you can demonstrate to them that it's happening with the domyos app, they have to replace it for sure!

[hakun]

Could not reproduce for now ...

[cagnulein]

are you running on it? or is just the treadmill without you?

Il giorno mer 11 ott 2023 alle 18:22 hakun @.***> ha scritto:

[image: image] https://user-images.githubusercontent.com/4510208/274348426-e0c62cbf-bd62-4941-8eeb-bb12c6bc3094.png

Could not reproduce for now ...

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[hakun]

Just treadmill, I dont run on it. Should I run to make heat?

[cagnulein]

yes exactly

Il giorno mer 11 ott 2023 alle 19:07 hakun @.***> ha scritto:

Just treadmill, I dont run on it. Should I run to make heat?

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[hakun]

Tried again with actual run on treadmil. It happens at same km as well, around 4.6. Quite strang if it's hw issue then why it can happen at same km. I guess that it's problem of sw on board, they cannot update it OTA, then need to replace.

[cagnulein]

Good news that you can replicate it. Please let me know what they will told you and also share the link of this ticket with them, they know me.

Il gio 12 ott 2023, 18:07 hakun @.***> ha scritto:

[image: image] https://user-images.githubusercontent.com/4510208/274660719-013b3c84-e132-4bf5-a5e8-f32c416f8a4f.png

Tried again with actual run on treadmil. It happens at same km as well, around 4.6. Quite strang if it's hw issue then why it can happen at same km. I guess that it's problem of sw on board, they cannot update it OTA, then need to replace.

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[hakun]

Haha, really. Ok, I've contacted local Decathlon already. Let see what is their feedback.

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[cagnulein]

@hakun any news?

[Smirnoff77]

Hi! I have the same issue with Intense Run. After 20-25min at 9 km/h it drops speed and incline to 0. It really may be an overheating problem - should I install a fan? :D The warranty has already expired...

[cagnulein]

@Smirnoff77 for @hakun the issue was the treadmill itself. So yes it could be a overheat issue.