Document common errors - Githubissues

caido / documentation

📙 User documentation for Caido

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Document common errors #34

Closed Sytten closed 9 months ago

Sytten commented 12 months ago

New page Common errors. Add a question in FAQ: I have an error XYZ, what do I do?

Check Common errors
Join the discord
Raise an issue on https://github.com/caido/caido if its a bug

Errors:

You do not have access to this instance
- Why: You are trying to access an instance that you do not own (ref to https://github.com/caido/documentation/issues/32)
- Caido instances are owned by one Caido Account
- Likely origins:
- You used another caido account in the past to connect to the machine on which caido is running
- Remediations:
- Login with your original caido account
- Delete the data folder of caido (ref to https://docs.caido.io/configuration/data_location.html)
- Run caido with --reset-credentials or in the desktop advanced settings (reset credentials) ONLY ONCE
I have paid for the pro plan but it still shows Community in the app
- Why: We have caches in Caido that take some time to update
- Remediations
  - Wait 1h
  - Logout/Login from your instance
  - Run caido with --reset-cache or in the desktop advanced settings (reset cache) ONLY ONCE

Sytten commented 11 months ago

An unknown authentication error occurred during the login process
- Usually means that your computer time is out of sync
- We allow 5m slippage between the "real" time and your computer time
- Document the process for each platform to resync the time using NTP

Sytten commented 11 months ago

I can't forward some traffic using Caido
- Possibly a tamper rule modifying requests in a bad way
- Restart the instance
- Change project
- TLS blocked (cloudflare), requires a cookie to avoid bot detection

Sytten commented 10 months ago

https://github.com/caido/documentation/issues/31